SonicWALL 3 manual SonicROM Recovery, Diagnostic Results

APPENDIX A: Using the SonicSetup Diagnostic and Recovery Tool

Diagnostic Results

After the diagnostics have run, the diagnostic results are displayed:

Included in the results is the Diagnostic Code which, in the event of a failure, must be interpreted by SonicWALL Support. This code will contain specific information about the state of the SonicWALL security appliance’s ROM and hardware. In the event of a non-recoverable ROM failure or a hardware failure, an RMA is the immediate course of action. Non-hardware failures (including some ROM failure states) are recoverable using SonicSetup.

SonicROM Recovery

If the SonicROM image is found to be corrupt, but is sufficiently functional to communicate with SonicSetup, the administrator is prompted to select a ROM image to load onto the unit. The ROM will be transferred to the SonicWALL security appliance by SonicSetup using a reliable layer 2 transport.

316 SONICWALL SONICOS STANDARD 3.0 ADMINISTRATOR’S GUIDE