SonicWALL 3 manual Generating a Tech Support Report

CHAPTER 8: Performing Diagnostic Tests and Restarting the SonicWALL Security Appliance

Tech Support Report

The Tech Support Report generates a detailed report of the SonicWALL security appliance configuration and status, and saves it to the local hard disk using the Download Report button. This file can then be e-mailed to SonicWALL Technical Support to help assist with a problem.

SAlert: You must register your SonicWALL security appliance on mySonicWALL.com to receive technical support.

Before e-mailing the Tech Support Report to the SonicWALL Technical Support team, complete a Tech Support Request Form at <https://www.mysonicwall.com>. After the form is submitted, a unique case number is returned. Include this case number in all correspondence, as it allows SonicWALL Technical Support to provide you with better service.

Generating a Tech Support Report

1In the Tech Support Report section, select any of the following four report options:

•VPN Keys - saves shared secrets, encryption, and authentication keys to the report.

•ARP Cache - saves a table relating IP addresses to the corresponding MAC or physical addresses.

•DHCP Bindings - saves entries from the SonicWALL security appliance DHCP server.

•IKE Info - saves current information about active IKE configurations.

2Click Download Report to save the file to your system. When you click Download Report, a warning message is displayed.

3Click OK to save the file. Attach the report to your Tech Support Request e-mail.

52 SONICWALL SONICOS STANDARD 3.0 ADMINISTRATOR’S GUIDE