TCP/IP Troubleshooting

Use the following check list to troubleshoot your network communication problem.

Check Physical Media and Network Interface Cards

1.Verify that the Device is powered ON.

2.Verify that the Device and Workstation are using the correct cabling to communicate over the network. Use category 3 UTP patch (NOT crossover) cable for 10 Base T communications, category 5 UTP patch (NOT crossover) cable for 10 Base T / 100 Base TX communications, and Token Ring cabling for Token Ring networks.

3.Verify that the cable at both the Device and Workstation is fully plugged into the Network Interface Card (NIC). Check the link light, which is typically a green LED, to make sure that it is lit. Typically, but not always, a second light on the Network Interface Card will be intermittently flashing, indicating the presence of network traffic. If neither of these lights is lit, there is a problem with the NIC.

Print a Configuration Report at the Device and perform these tasks:

1.Under the Ethernet Rated Speed data label on the List, verify that your communications speed is correctly set for your network and that you have a MAC address listed. The driver for your NIC works at the Media Access Control (MAC) layer of the protocol stack. If no MAC address is shown, you have either a bad NIC or no NIC at all. Replace or install the Network Interface Card.

2.Under the TCP/IP data label, determine the method being used to assign TCP/IP addressing to the Device. Specifically note the Mode being used. IP version 4 is the traditional mode using address formats of xxx.xxx.xxx.xxx. Verify that the IP Address, Subnet Mask, and Gateway addresses are correct for your network and have NOT changed from their previous settings. Note: The use of DHCP (the DHCP Server) with a short "lease" time can cause the Device to be assigned a new IP Address when it is powered off for an extended period of time. This will interrupt communications with workstations using the "old" IP address. If you do not want the IP address to be subject to constant changes, either increase the lease time at the DHCP Server, or use the Static IP Addressing method as described in the TCP/IP Protocol Configuration procedure in the NOS selection section of this guide.

3.Under the LPD data label, if you are communicating with the Device through an LPR port, make sure that LPD is Enabled. If it is NOT, enable it following the instructions supplied in this guide under TCP/ IP LPD Enablement. Also verify that the displayed port number is "515." If it is NOT, set it to "515" using the instructions supplied in the Configure LPD procedure in the Internet Services section of this guide.

4.Under the Port 9100 data label, to enable the Device to automatically determine the Page Description Language to use in processing jobs sent over the workstation's LPR port, make sure that this Port is enabled. This is the meaning of the word "raw" when used to name the queue during LPR port creation. Follow the instructions supplied in the Configure Port 9100 (Raw Printing) procedure in the NOS Selection section of this guide.

5.Under the CentreWare Internet Services data label, verify that this feature is Enabled. If it is NOT, enable it following the instructions supplied in the Network Connectivity section of this guide.

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Xerox 7335, 7345 manual TCP/IP Troubleshooting, Check Physical Media and Network Interface Cards
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7345, 7335 specifications

The Xerox 7345, 7328, and 7335 are robust multifunction printers, engineered to meet the demands of busy workplaces. These devices stand out for their advanced technology, user-centric features, and efficient performance, making them ideal solutions for office environments looking to enhance productivity.

The Xerox 7345 is renowned for its powerful output capabilities, offering print speeds of up to 45 pages per minute (ppm). This model is equipped with a 400 MHz processor and 1 GB of RAM, which enable quick data processing and multitasking. It supports a variety of media types and sizes, including letterhead, envelopes, and labels, making it versatile for various printing needs. The 7345’s maximum monthly duty cycle of up to 150,000 pages ensures reliability in high-volume settings, while its automatic duplexing feature reduces paper usage, promoting sustainability.

Next, the Xerox 7328 delivers a print speed of 28 ppm, making it suitable for small to medium-sized businesses. This model provides excellent print quality with resolutions of up to 1200 x 1200 dpi, ensuring crisp text and vibrant images. The 7328 features an intuitive touch-screen interface for easy navigation between functions such as printing, copying, scanning, and faxing. Its compact design allows it to fit seamlessly in various office spaces, and it includes wireless connectivity options, which facilitate easy access to the printer from multiple devices.

The Xerox 7335 fits comfortably in the middle of the range, with print speeds of up to 35 ppm, offering a perfect blend of performance and efficiency. It shares many features with its counterparts, including advanced imaging technologies that enhance the print quality. The 7335 is equipped with robust finishing options like stapling and hole punching, which are crucial for professional document presentation. Moreover, it supports mobile printing solutions, enabling users to print directly from smartphones and tablets, thereby enhancing workflow flexibility.

In terms of security, all three models incorporate advanced features to protect sensitive information, including secure print options and HDD encryption. Their user-friendly interfaces, along with customizable workflows, empower users to streamline processes and improve productivity.

In conclusion, the Xerox 7345, 7328, and 7335 multifunction printers offer a range of features designed to meet the needs of dynamic office environments. From high-speed printing to robust connectivity and security options, these models are built to enhance operational efficiency and deliver excellent results for businesses of all sizes.
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