NetBIOS over IP Troubleshooting

Use the following check list to troubleshoot your network communication problem.

Check Physical Media and Network Interface Cards

1.Verify that the Device is powered ON.

2.Verify that the Device and Workstation are using the correct cabling to communicate over the network. Use category 3 UTP patch (NOT crossover) cable for 10 Base T communications, category 5 UTP patch (NOT crossover) cable for 10 Base T / 100 Base TX communications, and Token Ring cabling for Token Ring networks.

3.Verify that the cable at both the Device and Workstation is fully plugged into the Network Interface Card (NIC). Check the link light, which is typically a green LED, to make sure that it is lit. Typically, but not always, a second light on the Network Interface Card will be intermittently flashing, indicating the presence of network traffic. If neither of these lights is lit, there is a problem with the NIC.

Print a Configuration Report at the Device and perform these tasks:

1.On the Configuration Report, verify that "SMB" is enabled. If it is NOT enabled, to enable SMB, follow the instructions supplied in the Microsoft (NetBIOS over IP) Networks procedure in the NOS Selection section of this guide.

2.On the Configuration Report, note that the default name of the Device's workgroup is Workgroup and that the Device has a unique SMB Host Name. To modify the Device's Workgroup or SMB Host Name, if required, use your workstation's Web browser to access the Internet Services (Web Pages) residing in the Device as described in the Microsoft (NetBIOS over IP) Networks procedure in the NOS Selection section of this guide.

3.On the Configuration Report, under the TCP/IP data label, note what method the Device is using to acquire its TCP/IP addresses. If the method shown is STATIC, make sure that the Device has a valid IP address, Subnet Mask, and Gateway address for the network.

4.On the Configuration Report, verify that DNS is enabled. The use of Naming Servers is REQUIRED to resolve NetBIOS device names to IP addresses for packet routing over the TCP/IP network. If in doubt as to whether DNS and WINS are enabled, verify the settings following the instructions supplied in the TCP/IP Dynamic Addressing or Microsoft (NetBIOS over IP) Networks procedures in the NOS Selection section of this guide. WARNING: If the Device is NOT informed of the addresses of the DNS/WINS Servers, you may not be able to see or use the Device's NetBIOS name on the network. Make sure that the Device is informed of the addresses of the DNS/WINS Servers, using the instructions supplied in the above mentioned procedures.

5.Under the CentreWare Internet Services data label, verify that this feature is Enabled. If it is NOT, enable it following the instructions supplied in the Network Connectivity section of this guide. You MUST use this tool at your workstation if you need to change the Device's Workgroup name, the SMB Host Name, the TCP/IP (internet) Host Name, or DNS settings. Note that when using DNS to resolve host names to IP addresses, the NetBIOS name (SMB Host) and the TCP/IP Host Name MUST be the same.

275

Page 286 Page 288
Page 287
Image 287
Xerox 7345, 7335 manual NetBIOS over IP Troubleshooting, Check Physical Media and Network Interface Cards
Page 286 Page 288

7345, 7335 specifications

The Xerox 7345, 7328, and 7335 are robust multifunction printers, engineered to meet the demands of busy workplaces. These devices stand out for their advanced technology, user-centric features, and efficient performance, making them ideal solutions for office environments looking to enhance productivity.

The Xerox 7345 is renowned for its powerful output capabilities, offering print speeds of up to 45 pages per minute (ppm). This model is equipped with a 400 MHz processor and 1 GB of RAM, which enable quick data processing and multitasking. It supports a variety of media types and sizes, including letterhead, envelopes, and labels, making it versatile for various printing needs. The 7345’s maximum monthly duty cycle of up to 150,000 pages ensures reliability in high-volume settings, while its automatic duplexing feature reduces paper usage, promoting sustainability.

Next, the Xerox 7328 delivers a print speed of 28 ppm, making it suitable for small to medium-sized businesses. This model provides excellent print quality with resolutions of up to 1200 x 1200 dpi, ensuring crisp text and vibrant images. The 7328 features an intuitive touch-screen interface for easy navigation between functions such as printing, copying, scanning, and faxing. Its compact design allows it to fit seamlessly in various office spaces, and it includes wireless connectivity options, which facilitate easy access to the printer from multiple devices.

The Xerox 7335 fits comfortably in the middle of the range, with print speeds of up to 35 ppm, offering a perfect blend of performance and efficiency. It shares many features with its counterparts, including advanced imaging technologies that enhance the print quality. The 7335 is equipped with robust finishing options like stapling and hole punching, which are crucial for professional document presentation. Moreover, it supports mobile printing solutions, enabling users to print directly from smartphones and tablets, thereby enhancing workflow flexibility.

In terms of security, all three models incorporate advanced features to protect sensitive information, including secure print options and HDD encryption. Their user-friendly interfaces, along with customizable workflows, empower users to streamline processes and improve productivity.

In conclusion, the Xerox 7345, 7328, and 7335 multifunction printers offer a range of features designed to meet the needs of dynamic office environments. From high-speed printing to robust connectivity and security options, these models are built to enhance operational efficiency and deliver excellent results for businesses of all sizes.
Top Page Image Contents