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Xerox CX manual Handling alerts and frozen jobs

Models: CX

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150	Chapter 13—Troubleshooting

Handling alerts and frozen jobs

If your job has failed or is frozen, you can view an alert message about the failed or frozen job.

1.In the workspace, do one of the following:

●In the Print queue click the frozen icon that appears next to the frozen job.

●In the Storage area click the failed icon that appears next to the frozen job.

●Select the job with the failed or frozen icon and then click

the Alert button on the toolbar.

If you clicked the frozen or failed icon, the following message appears.

If you clicked the Alert button, the Alerts window appears.

2.Close the alerts information.

3.If a job was frozen, follow the directions in the alert message to correct the situation (incorrect or missing paper stock or finisher).

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Xerox CX manual Handling alerts and frozen jobs

Contents

Version Page Copyright Page Contents Managing jobs Variable data printing jobs Glossary 153 Getting started Printing this guide Supported formats System overviewHardware and software components Overview of the Workspace EPS Getting started Turning on the CX print server Turning off the CX print server Requirements Computer for printing Setting up yourSetting up your computer overview Printing Methods ProcessPrint Print Driver softwareProcessStore SpoolStore Printer Tasks area, select Add a printer Setting up printing on a Windows computerAdding a network printer to your Windows computer Deactivating the Print Driver software Enable enhanced user interface, list select offLoading the Print Driver software for the first time Removing the Print Driver software DEXUninstaller.exeDEXUninstaller.exe, and select Run as Administrator Downloading fonts Click Change Install Location Setting up printing in Mac OSInstalling the Print Driver software in Mac OS Click Continue Defining a printer with the Print Driver software in Mac OS Click Utility Removing the Print Driver software Calibration Calibration overview Calibration Requirements Click Calibrate Page Order they appear in the icons Cyan Magenta Yellow Black Mapping jobs to calibration tables See also Calibration Windows and Mac OS Using a hot folder to printPrinting a file Printing a file to the CX print server Password protect jobs Secure printing overview on Preferences window on Printing a file in Windows and Mac OS Importing and printing a job Printing from the colorServer Click Import Editing a job overview Merging one or more pages into a job Moving a page in a jobDeleting a page from a job Next Replacing pages Click Merge Jobs Verifying the content of the job Finding the Cmyk values of a specific area Preflight Check Preflight ReportPage Performing a preflight check HiRes Viewing and printing a preflight reportPreflight Report window Spot Colors Proofing the job using color sets Outdoor photos Assigning a color set to your jobPhotos of people Corporate documents Secure printing overview Archiving a job Managing jobsArchival and retrieval of jobs From the File menu, select Retrieve from archive Forwarding a job to another CX print serverRetrieving a job Click Retrieve Printing copies of a job Duplicating jobsResubmitting a job Job Report overview Job ReportsAccounting Viewer overview Ensuring proper billing Cmyk area, select Preserve black color InSite jobsPrinting a job in black and white Exporting a job as an InSite job JobPage Managing jobs Managing color and profiles Managing colorColor tools overview Creating a destination profile Managing color and profiles Click Create Profile Resource list, select Profile Manager Importing a destination profileImporting a source profile Mapping media using the Media and Color Manager tool Select Source Profile tab Resource Center, select Media and Color Manager Calibration table list Managing calibration tablesCalibrations window Properties Info DataOutput Density Separations Adding an entry to a calibration tableInfo Graph Input % Managing spot colors Resource list, select Calibrations Managing color Adding a spot color Deleting a spot color Printing a spot color chartEditing a spot color Spot dictionary list, select Custom Dictionary Spot color variations overview Click Test Print Selecting a spot color variation Printing a spot color variation From the Tools menu, select Spot Color Editor Protecting specific spot colors Click Print Variations Defining an RGB color as a spot color Defining a gray color as a spot color Defining a Cmyk color as a spot color Color adjustment with the Gradation Tool Previewing a job Creating a new gradation table Editing a gradation table Correcting an image using Photo Touch-up Exposure and color cast Red-eye Image noiseShadows and highlights Jpeg artifacts Managing color Imposition overview Print using impositionProduction workflows Imposition methods Previewing an imposition layout Imposition layout Preview window Printing a business card job Conflict indications Imposition Method list, select Step & Repeat For Trim Size, select Custom Printing a saddle stitch job Click Spacing & Marks Creating an imposition template Imposition Template Builder ToolImposition Template Builder overview Binding Left Imposition template viewer windowImposition method Saddle Stitch Columns Rows From the Tools menu, select Imposition Template Builder Editing an imposition template Both Select the Apply changes to front and back check box Simulating a job with your template Print with exceptionsAdding exceptions to your job Click Advanced Options Dynamic page exceptions and setpagedevice commandsDeleting exceptions from your job Click Save or Submit Printing dynamic page exceptions Select the Support dynamic page exceptions check box Type Tabs plug-in overview Tabs plug-in windowTabs Size Orientation Bottom Offset TextTop Offset Length Italic ColorBold Underline Text on both sides Direction Creating tabs Page Managing tabs Changing the location of a tab Inserting a tab before or after a specific Saving the tab settingsReplacing a page with a tab Removing a page or tab from the file Deleting saved tab settings Variable Data Printing jobs Variable data printingJobs About VDP document formats Sub-job About Variable Print SpecificationBooklet Reusable Elements About Ppml Select General DefaultsManaging VDP elements Selecting to Cache Global VDP Elements Resource list, select Cached VDP Elements Archiving VDP elementsRetrieving VDP elements Deleting VDP Elements 100 Job parameters Print tab in the Job Parameters window Layout Print tab in the Job Parameters window 103 Set and apply imposition settings to your job Imposition tab in the Job Parameters window Imposition tab in the Job Parameters window 105 106 Imposition overview on Quality tab in the Job Parameters window Quality tab in the Job Parameters window 109 Color tab in the Job Parameters window Cmyk Color tab in the Job Parameters window 111 112 Color tab in the Job Parameters window 113 Cmyk RGB Photo touch-up tab in the Job Parameters window Apply these settings to specify how to finish your job Finishing tab in the Job Parameters window Exceptions tab in the Job Parameters window Services tab in the Job Parameters window Services tab in the Job Parameters window 119 APR/OPI Services tab in the Job Parameters window 121 122 Setting up your color Server Preferences window Processed Preferences window 125 Password protect jobs on page 24 Secure printing overview on Adding and editing a virtual printer Setting up a virtual printerVirtual printers Removing a virtual printer Maintaining your settingsBacking up the configuration Configuration backup area, click Start Backup Restoring the configurationPreferences window, select Configuration Backup Click Start Restore Tools for maintaining your system Remote Site Manager overview Working with color server tools on your computerCreo Remote Site Manager Activating remote tools Installing the Remote Site Manager in Windows Adding Creo color servers to the Remote Site Manager Remote Workspace overview Connecting to the workspace from your computerViewing the printer status Overview of the Web Center Using the Web CenterConnecting to the Web Center Installing the Office Hot Folder tool Office Hot Folder tool Click Create HF Using the Office Hot Folder tool to printCreating a hot folder Ppt Doc Xls Pub Creo Color Server Job Ticket overview Language settingsCreo Color Server Job Ticket software Double-click the CreoColorServerJobTicket.exe file Creating and managing job ticketsCreating a job ticket in Windows Submitting a job ticket for printing From the Tools menu, select Use JT Settings FromLoading job parameters from a selected server Easy VDP File Creator tool Creator tool 142 Selecting an Easy VDP File Creator template Click Continue to add data records Next Adding records manually to your variable data job Adding records from a database to your variable data job Creating and printing the variable data job 148 Troubleshooting Job History window Handling alerts and frozen jobs Resume printing Aborting a jobAlerts window Printing system messages Click Print List Glossary Brightness BookletBounding box Brisque Imposition Job Calibration curve BrisqueCache Click charge Color correction Color castColor channel Color gamut Color rendering dictionary CRD Color match verbColor profile Color set Conventional screening Composite modeContrast Creep DCS desktop color separation CT file formatDatabase Densitometer Device DensityDensity range Device-independent color space Dot area Device profileDevice type Dot gain Frozen job Gray component replacement GCRFrequency-modulated FM screening Gravure printing Head-to-head GrayscaleHalftone screen Imposition Job Job flow Long-edge first LEF Job ticket template JTTLine work Lookup table LUT Normalize PPD PostScript Printer Description LW file formatNew line work NLW file format Process colors Pre-separated file Printer description file PriorityProcess PSImage Rich black Relative colorimetricRender RTP ready-to-print job Sheet Screen angleShadows Short-edge first SEF Spine trim size Smooth scalingSource profile Spot color Tint Stochastic screeningSubstrate Tonal calibration Variable information VI job Variable print specificationTrapping Vector drawing 172 Index Storage area 5 Supported formats 2 system messages