AMX NXD/NXT-1700VG, NXD/NXT-1500VG, NXD/NXT-1200VG manual Troubleshooting Information

Troubleshooting

Troubleshooting

This section describes the solutions to possible hardware/firmware issues that could arise during the common operation of a Modero touch panel.

Troubleshooting Information

Symptom	Solution
Manifest.xma can not be found.	• Manifest.xma is the file that contains the listing for all the files. If you
An error occurs when sending a	see this error again, before attempting to send the file, uncheck the
file to a G4 panel.	Smart Transfer box. It may be necessary do a Full Clean.
When using G4 WebControl to	• During a WebControl connection to a target panel you are prompted
communicate with a target panel, a	with a G4 Authentication dialog which asks you to enter the assigned
VNC Server dialog appears on my	password for the panel (before gaining access).
screen.	• If you are ever prompted with a VNC Server dialog, you must enter
	the IP Address of the target panel. This can be found within the
	Setup > Protected Setup > System Settings page.
	- This IP Address of the panel appears within the IP Settings
	section of this page
	• Enter the IP Address and click OK. You will then be prompted with
	the G4 Authentication popup where you must enter the panel’s
	WebControl password.
While attempting to communicate	• A Green communication icon indicates that a connection has been
directly with the Virtual Master (on	established to the target Master or target Virtual Master.
the PC) via a USB connection,	• Launch NetLinx Studio and configure the Master Connection
I can’t get my communication
	communication settings for a Virtual Master.
icon to turn Green.
	• Navigate to the System Settings page and toggle the Type field to
	USB.
	• Make sure the Type-A USB connector is securely connected to the
	PC.
	• Make sure the panel DOESN’T have the mini-USB connected and
	TURN OFF the panel.
	• Once the panel has turned ON THEN connect the mini-USB to the
	Program Port. The USB icon should appear in your system tray. If it
	doesn’t, refer to the Configuring and Using USB with a Virtual
	Master section on page 95.
	• The panel can take a few minutes to detect the connection to the PC.
I keep getting a yellow exclama-	• Make sure you have installed the latest USB driver for the AMX LAN.
tion point on my USB in the Sys-	• Even if you have loaded the latest NetLinx Studio, it is recommended
tem Tray.
	that if you are working with the new 1200V and/or VG-Series of
	panels, that you install the updated USB executable available at
	www.amx.com. Refer to the Configuring and Using USB with a
	Virtual Master section on page 95.
Calibration is not working.	• After the Modero touch panel has been updated with a new firmware
	kit (downloaded to the panel through NetLinx Studio), the calibration
	could need to be reset.
	• Cycling power to the panel should provide a baseline calibration for
	the particular touch panel. Proceed to the Calibration page and reset
	the on-screen calibration.
Panel doesn’t respond to my	• The protective cover acts to press on the entire LCD and makes
touches	calibration difficult because the user can’t calibrate on specific
	crosshairs when the sheet is pressing on the whole LCD.
	• Verify that the protective laminate coating on the LCD is removed
	before beginning any calibration process.

VG-Series Modero Touch Panels 231