13 - 11 TROUBLESHOOTING
1
If you changed the login passw ord, you must change the
password in both the Broth er Print/Fax server (using the SET
NETWARE PASSWORD command i f you are using the BRConfig
software or by using a web browser or the BRAdmin
Professional utility) and in the file serve r (using the PCONSOLE
Print Server Information Chan ge Password
command).
2
If you created the print queue using PCONSOLE and BRConfig
instead of BRAdmin Professional utility, make sure that you
have enabled at least one NetW are file server using the SET
NETWARE SERVER serverna me ENABLED command.
3
Have you exceeded your NetW are user limit?
4
Make sure that the Print server name you used in PCONSOLE
exactly matches the name that is configured in the Print/Fax
server, and make sure it is defined as a Queue Server for the print
queue.
5
If you are running both 802.3 and Ethernet II frames on different
file servers on your networ k, there is a possibility that the Pri nt/
Fax server may not make a connection to the desired file server.
Try forcing the frame type to the desired one using the SET
NETWARE FRAME command from the Print/Fax server remote
console or using BRAdmin Professional utility.
6
If you are using DOS CAPTURE statement and losing portions
of your print job, try setting the TIMEOUT parameter in your
CAPTURE statement to a hi gher value (at least 50 second s for
Windows®).
AppleTalk Troubleshoot ing
In case of using Postscript driver, if you cannot print from an
AppleTalk for Macintosh computer and you have checked the
hardware and network as des cribed in the previous steps, th en
check the following:
1
Make sure that you are runni ng Phase 2 AppleTalk and t hat you
have selected the corre ct network interface from th e AppleTalk
Control Panel on the Macint osh.