Troubleshooting 13 | Brother MFC-8840DN manual

Windows® 95/98/Me Peer-to-Peer (HP JetAdmin compatible method) Troubleshooting

If you are having trouble printing on a Windows® 95/98/Me Peer-to- Peer network, check the following (HP JetAdmin compatible method):

1If the Print/Fax server does not show up under JetAdmin on a Windows® 95/98/Me Peer-to-Peer network, try removing all of the Windows® 95/98/Me network software from the Network Control panel and then reinstalling them as follows:

■First install the IPX/SPX-Compatible Protocol (or the TCP/IP protocol if you are using a later version of JetAdmin), the Client for Microsoft Networks, and the network adapter card driver.

■Install the Latest HP JetAdmin software.

■Restart the system, and then add the HP JetAdmin service.

Windows® 95/98/Me/2000/XP and Windows NT® 4.0 Peer-to-Peer Print (NetBIOS) Troubleshooting

If you are having trouble printing on a Windows® 95/98/Me/2000/XP and Windows NT® 4.0 (or later) Peer-to-Peer network (NetBIOS), check the following:

1Make sure that the Brother NetBIOS Port driver is securely installed and configured according to the Windows® 95/98/Me/ 2000/XP and Windows NT® 4.0 Peer-to-Peer (NetBIOS) chapters. You may find that during the installation of the port

driver, the screen that prompts you for a Port name is not displayed. This happens on some Windows® 95/98/Me/2000/ XP and Windows NT® 4.0 computers. Press the ALT and TAB keys to make it appear.

2Make sure that the Print/Fax server is configured to be in the same workgroup or domain as the rest of your computers. It may take several minutes for the Print/Fax server to appear in the network neighborhood.

TROUBLESHOOTING 13 - 8

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Brother MFC-8840DN manual Troubleshooting 13

Contents

Network User’s Guide Multi-Protocol Print/Fax Server Shipment of the Print/Fax server TrademarksCompilation and Publication USA Canada Brother Europe Local Brother office Overview FeaturesIntroduction Important Information Regulations Industry Canada Compliance Statement For Canada only Declaration of Conformity Europe Intel Copyright and License Information Table of Contents Vii Viii 10-1 11-1 12-1 Xii Printing from Unix/Linux Using TCP/IP 1Unix PrintingOverview Quick Tips General TCP/IP Unix Host Configuration Unix Printing Unix Printing 1 An example of a typical printcap file Unix Printing 1 Linux Configuration Linux Configuration Using Cups HP-UX Configuration Check the box next to Remote Printer is on BSD system Remote Printer is on a BSD System Yes IBM RS/6000 AIX ConfigurationLine printer name user-selectable Sun Solaris 2.x Configuration Name of queue to add user selectable Activate the queue Yes SCO Unix Configuration Select Printers and then Print ManagerUnix Deselect Use External remote Printing Protocol IBM AS/400 Other Systems Requested information You should use Other Sources of Information 2TCP/IP Printing TCP/IP Printing TCP/IP Printing 2 Windows NT 4.0 and Windows 2000/XP TCP/IP ConfigurationStandard TCP/IP Port Printing TCP/IP Printing Windows 2000/XP Printing Printer Driver already installed Windows NT 4.0 Printing Select the Brother Peer to Peer Print LPR button Windows NT 4.0 Printing Associating to the Printer Windows NT 4.0 Printing Adding a Second Brother LPR Port How to Print in a Windows 95/98/Me Peer to Peer network 3Peer to Peer PrintingQuick Tips Peer to Peer Printing 3 Peer to Peer Printing TCP/IP PrintingDriver Deployment Wizard Associating to the Printer Peer to Peer Printing Adding a Second Brother LPR Port 4NetBIOS Peer to Peer Printing Netbios Peer to Peer Printing Print Server Configuration Netbios Peer to Peer Printing 4 Changing the workgroup/domain name using a web browser Installing the Brother NetBIOS Port Monitor Select Brother Peer to Peer Print NetBIOS installation Associating the Printer Windows 95/98/Me Windows NT 4.0 / Windows 2000/XP Adding a Second NetBIOS Print Port Other Sources of Information Configuring Internet Printing for Windows 5Configuring Internet Printing for WindowsInternet Printing Installation Configuring Internet Printing for Windows 5 Brother Internet Print General Information Print Server Configuration Checklist Resetting the Print/Fax Sever back to factory settings Test Configuring Internet Printing for Windows Setup from CD-ROM Select the Brother Internet Print button For Windows XP users For Windows 95/98/Me usersFor Windows NT 4.0 and Windows 2000/XP users For Windows 95/98/Me users Printer Adding a Second Brother Internet PortWindows 2000/XP IPP Printing If the Printer Driver has not Been Installed Specifying a Different URL Http//printeripaddress631/ippHttp//printeripaddress631/ipp/port1 Http//printeripaddress631 Novell Netware Printing 6 How to Configure Novell NetWare Printing6Novell NetWare Printing General Information Novell Netware Printing Enter an Ndps manager name Creating a Ndps Printer Using Nwadmin for NetWare5Ndps Manager Select the Resource Management view Make sure the Resource Management Service is enabledNdps Broker Creating a Printer Agent Click Printer Agent List Configuring NetWare 3 and NetWare 4 systems Click the Change Bindery Queues button Print/Fax Sever back to factory settings Test Switch on Novell Netware Printing 6 Click Assignments Novell Netware Printing 6 Novell Netware Printing Other Sources of Information 7Printing from a Macintosh Printing from a Macintosh Macintosh Configuration Mac OS 8.6 Printing from a Macintosh 7 How to Select the Print Server AppleTalk/EtherTalk Typical Macintosh Installer Macintosh Chooser How to Select the Print Server TCP/IP Selecting LPR Printing Entering the IP address and Queue Macintosh Configuration OS X 10.1-10.2.1 or greater Select AppleTalk Select LPR Printers using IP Changing the Configuration Rendezvous Printing Printing from a Macintosh Printing from a Macintosh 7 Configuring DLC on Windows NT 4.0 and Windows 8DLC PrintingPrinting from Windows NT 4.0 or Windows DLC Printing Windows 2000 Printer Setup DLC Printing 8 Windows NT 4.0 Printer Setup Configuring DLC on Other Systems Fax Sever back to factory settings Test Switch on Other Sources of Information WEB Based Management 9 How to use a Web Browser to manage your Device9Web Based Management WEB Based Management How to connect to your machine using a BrowserPassword Information Front Panel Setup Menu 10 10 10Front Panel Setup MenuLAN Main Setup Menu Setup TCP/IP Boot MethodStatic mode Auto mode Rarp mode Bootp mode Dhcp mode 10 4 Front Panel Setup Menu IP Address Subnet Mask Press Stop/Exit Host Name 10 6 Front Panel Setup MenuGateway Wins Server AutoStatic Primary Wins Server IP Address 10 8 Front Panel Setup Menu DNS ServerSecondary Wins Server IP Address Primary DNS Server IP Address Apipa Setup Internet For MFC only 10 10 Front Panel Setup MenuMail Address Entering text Repeating letters Smtp ServerPress Stop/Exit POP3 Server 10 12 Front Panel Setup Menu Mailbox NamePress Stop/Exit Mailbox Pwd POP3 Server address Setup Mail RX For MFC only Auto PollingPress Stop/Exit Poll Frequency Press Stop/Exit Header Press Stop/Exit Notification Press Stop/Exit Del Error Mail10 14 Front Panel Setup Menu Press Stop/Exit Size Limit Setup Mail TX For MFC onlySender Subject 10 16 Front Panel Setup Menu Press Stop/Exit Relay Domain Setup Relay For MFC onlyRly Broadcast 10 18 Front Panel Setup Menu Relay Report Setup Misc NetwarePress Stop/Exit Net Frame AppleTalk Press Stop/Exit Ethernet Press Stop/Exit Net BIOS/IP10 20 Front Panel Setup Menu Windows Time Zone Setting Select Settings / Control PanelPress Stop/Exit Time Zone Select Time Zone User Setting List For MFC only Setup Scan to E-mail For MFC only10 22 Front Panel Setup Menu Color File Type for Scan to E-mail Assigning TCP/IP Information 11 11TCP/IP ConfigurationTCP/IP Configuration 11 11 2 TCP/IP Configuration Resetting the Print/Fax Sever back to factory settings Test IP Config box, click the Static radio button Click OK 11 4 TCP/IP Configuration Using Dhcp to Configure the IP address Using Apipa to Configure the IP Address Windows Systems Using ARP to Configure the Print/Fax Server IP Address11 6 TCP/IP Configuration Unix/Linux Systems Using Rarp to Configure the IP Address 11 8 TCP/IP Configuration Using Bootp to Configure the IP Address 11 10 TCP/IP Configuration 12 12Internet FAX MFC Only Internet FAX MFC only 12 Getting Connected Front Panel Key Functions Shift +Dial Pad Set Sending an Internet Fax Manually Entering Text Special characters and symbols 12 4 Internet FAX MFC only Receiving E-mail or Internet Fax 12 6 Internet FAX MFC only Receiving an Internet Fax to a PCForwarding Received E-mail and Fax Messages Relay Broadcasting Relay Broadcast from a MFC Sending to multiple phone numbers 12 8 Internet FAX MFC only Outlook 97/98/2000/XP TX Verification MailRelay Broadcast from a PC Setup Mail TX Setup Mail RXReceive Notification on Receive Notification MDN Error mail Important information on Internet Fax 13 1 Troubleshooting 13 13TroubleshootingInstallation problems If you are using TCP/IP If you are using Novell systemTroubleshooting 13 If you are running AppleTalk for Macintosh 13 3 Troubleshooting Intermittent Problems 13 5 Troubleshooting TCP/IP TroubleshootingUnix Troubleshooting Then to 13 7 Troubleshooting Windows NT 4.0/LAN Server TCP/IP TroubleshootingWindows 95/98/Me Peer to Peer Print LPR Troubleshooting Troubleshooting 13 Brother Internet Print TCP/IP Troubleshooting Windows 95/98/Me/2000/XP IPP Troubleshooting13 9 Troubleshooting Want to use a different Port number other than Novell NetWare Troubleshooting AppleTalk Troubleshooting 13 11 Troubleshooting DLC/LLC Troubleshooting Web Browser Troubleshooting TCP/IP Internet Fax Troubleshooting 13 13 Troubleshooting Troubleshooting 13 14 14Brother Internet Fax Printing Software 14 1 Brother Internet FAX Printing Software Brother Internet FAX Printing Software 14 Installing Brother Internet Fax Printing DriverStart Run and type X/setp.exe 14 3 Brother Internet FAX Printing Software Changing the BFP Port Settings Relay Broadcast Function 14 5 Brother Internet FAX Printing Software Brother Internet FAX Printing Software 14 Uninstalling from Windows 95/98/Me/2000/XP and Windows NT 14 7 Brother Internet FAX Printing Software Brother Internet FAX Printing Software 14 14 9 Brother Internet FAX Printing Software Using the BFP Address BookSetting Up a Member in the Address Book Setting Up a Group for Broadcasting Brother Address Book Group Setup dialog box appears Editing Member Information Exporting the Address BookTo edit a Member or Group Deleting a Member or Group To delete a Member or Group Sending a Network Fax with BFP 14 13 Brother Internet FAX Printing Software BRAdmin Professional utility Recommended Web BRAdminAAppendix Appendix a Appendix WebJetAdminHttp Recommended General Using ServicesAppendix B Appendix C Reloading the Print / FAX Server Firmware Reloading firmware using BRAdmin Professional utility Reloading using the FTP Protocol from a command prompt Ftp quit When you see 226 Data Transfer OK/Entering Appendix D Updating other MFC’s through the Network Appendix a Appendix Specifications Appendix E Internet Fax AppleTalk Connection Function Table and Default Factory Settings DCP DLC/LLC Bootp ARPDhcp DLC/LLC Index I SmtpPPD