Intermittent Problems | Brother MFC-8840DN instruction

6If the job exits the queue but does not print, make sure that you are not trying to print a text job to a PostScript printer. If you have a printer that is capable of automatic language switching, make sure that the printer is not forced into PostScript mode.

Resetting the Print/Fax Sever back to factory settings (Test Switch)

■Short push:

Prints a network configuration page.

■Long push (more than 5 seconds):

Resets the network configuration back to factory default setting.

Test Switch

LED

Ethernet

RJ-45

LED

Intermittent Problems

If the Print/Fax server and printer start up OK, but you intermittently have problems printing, check the following:

1If you can print small jobs but large graphics jobs are distorted or incomplete, make sure that you have adequate memory in your printer and the latest printer driver installed on your computer. The latest Brother printer drivers can be downloaded from http://solutions.brother.com

2Check the individual protocol troubleshooting sections in this chapter for additional causes of intermittent printer problems.

TROUBLESHOOTING 13 - 4

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Brother MFC-8840DN manual Intermittent Problems

Contents

Network User’s Guide Multi-Protocol Print/Fax Server Compilation and Publication TrademarksShipment of the Print/Fax server USA Canada Brother Europe Local Brother office Introduction FeaturesOverview Important Information Regulations Industry Canada Compliance Statement For Canada only Declaration of Conformity Europe Intel Copyright and License Information Table of Contents Vii Viii 10-1 11-1 12-1 Xii Printing from Unix/Linux Using TCP/IP 1Unix PrintingOverview Quick Tips General TCP/IP Unix Host Configuration Unix Printing Unix Printing 1 An example of a typical printcap file Unix Printing 1 Linux Configuration Linux Configuration Using Cups HP-UX Configuration Check the box next to Remote Printer is on BSD system Line printer name user-selectable IBM RS/6000 AIX ConfigurationRemote Printer is on a BSD System Yes Sun Solaris 2.x Configuration Name of queue to add user selectable Activate the queue Yes SCO Unix Configuration Select Printers and then Print ManagerUnix Deselect Use External remote Printing Protocol IBM AS/400 Other Systems Requested information You should use Other Sources of Information 2TCP/IP Printing TCP/IP Printing Standard TCP/IP Port Printing Windows NT 4.0 and Windows 2000/XP TCP/IP ConfigurationTCP/IP Printing 2 TCP/IP Printing Windows 2000/XP Printing Printer Driver already installed Windows NT 4.0 Printing Select the Brother Peer to Peer Print LPR button Windows NT 4.0 Printing Associating to the Printer Windows NT 4.0 Printing Adding a Second Brother LPR Port How to Print in a Windows 95/98/Me Peer to Peer network 3Peer to Peer PrintingQuick Tips Peer to Peer Printing 3 Driver Deployment Wizard TCP/IP PrintingPeer to Peer Printing Associating to the Printer Peer to Peer Printing Adding a Second Brother LPR Port 4NetBIOS Peer to Peer Printing Netbios Peer to Peer Printing Print Server Configuration Netbios Peer to Peer Printing 4 Changing the workgroup/domain name using a web browser Installing the Brother NetBIOS Port Monitor Select Brother Peer to Peer Print NetBIOS installation Associating the Printer Windows 95/98/Me Windows NT 4.0 / Windows 2000/XP Adding a Second NetBIOS Print Port Other Sources of Information Internet Printing Installation 5Configuring Internet Printing for WindowsConfiguring Internet Printing for Windows Configuring Internet Printing for Windows 5 Brother Internet Print General Information Print Server Configuration Checklist Resetting the Print/Fax Sever back to factory settings Test Configuring Internet Printing for Windows Setup from CD-ROM Select the Brother Internet Print button For Windows NT 4.0 and Windows 2000/XP users For Windows 95/98/Me usersFor Windows XP users For Windows 95/98/Me users Windows 2000/XP IPP Printing Adding a Second Brother Internet PortPrinter If the Printer Driver has not Been Installed Specifying a Different URL Http//printeripaddress631/ippHttp//printeripaddress631/ipp/port1 Http//printeripaddress631 6Novell NetWare Printing How to Configure Novell NetWare PrintingNovell Netware Printing 6 General Information Novell Netware Printing Ndps Manager Creating a Ndps Printer Using Nwadmin for NetWare5Enter an Ndps manager name Ndps Broker Make sure the Resource Management Service is enabledSelect the Resource Management view Creating a Printer Agent Click Printer Agent List Configuring NetWare 3 and NetWare 4 systems Click the Change Bindery Queues button Print/Fax Sever back to factory settings Test Switch on Novell Netware Printing 6 Click Assignments Novell Netware Printing 6 Novell Netware Printing Other Sources of Information 7Printing from a Macintosh Printing from a Macintosh Macintosh Configuration Mac OS 8.6 Printing from a Macintosh 7 How to Select the Print Server AppleTalk/EtherTalk Typical Macintosh Installer Macintosh Chooser How to Select the Print Server TCP/IP Selecting LPR Printing Entering the IP address and Queue Macintosh Configuration OS X 10.1-10.2.1 or greater Select AppleTalk Select LPR Printers using IP Changing the Configuration Rendezvous Printing Printing from a Macintosh Printing from a Macintosh 7 Configuring DLC on Windows NT 4.0 and Windows 8DLC PrintingPrinting from Windows NT 4.0 or Windows DLC Printing Windows 2000 Printer Setup DLC Printing 8 Windows NT 4.0 Printer Setup Configuring DLC on Other Systems Fax Sever back to factory settings Test Switch on Other Sources of Information 9Web Based Management How to use a Web Browser to manage your DeviceWEB Based Management 9 Password Information How to connect to your machine using a BrowserWEB Based Management LAN Main Setup Menu 10 10Front Panel Setup MenuFront Panel Setup Menu 10 Setup TCP/IP Boot MethodStatic mode Auto mode Rarp mode Bootp mode Dhcp mode 10 4 Front Panel Setup Menu IP Address Subnet Mask Gateway 10 6 Front Panel Setup MenuPress Stop/Exit Host Name Wins Server AutoStatic Primary Wins Server IP Address 10 8 Front Panel Setup Menu DNS ServerSecondary Wins Server IP Address Primary DNS Server IP Address Apipa Setup Internet For MFC only 10 10 Front Panel Setup MenuMail Address Entering text Press Stop/Exit POP3 Server Smtp ServerRepeating letters 10 12 Front Panel Setup Menu Mailbox NamePress Stop/Exit Mailbox Pwd POP3 Server address Setup Mail RX For MFC only Auto PollingPress Stop/Exit Poll Frequency Press Stop/Exit Header 10 14 Front Panel Setup Menu Press Stop/Exit Del Error MailPress Stop/Exit Notification Sender Subject Setup Mail TX For MFC onlyPress Stop/Exit Size Limit 10 16 Front Panel Setup Menu Rly Broadcast Setup Relay For MFC onlyPress Stop/Exit Relay Domain 10 18 Front Panel Setup Menu Relay Report Setup Misc NetwarePress Stop/Exit Net Frame AppleTalk 10 20 Front Panel Setup Menu Press Stop/Exit Net BIOS/IPPress Stop/Exit Ethernet Windows Time Zone Setting Select Settings / Control PanelPress Stop/Exit Time Zone Select Time Zone User Setting List For MFC only Setup Scan to E-mail For MFC only10 22 Front Panel Setup Menu Color File Type for Scan to E-mail TCP/IP Configuration 11 11 11TCP/IP ConfigurationAssigning TCP/IP Information 11 2 TCP/IP Configuration Resetting the Print/Fax Sever back to factory settings Test IP Config box, click the Static radio button Click OK 11 4 TCP/IP Configuration Using Dhcp to Configure the IP address Using Apipa to Configure the IP Address 11 6 TCP/IP Configuration Using ARP to Configure the Print/Fax Server IP AddressWindows Systems Unix/Linux Systems Using Rarp to Configure the IP Address 11 8 TCP/IP Configuration Using Bootp to Configure the IP Address 11 10 TCP/IP Configuration 12 12Internet FAX MFC Only Internet FAX MFC only 12 Getting Connected Front Panel Key Functions Shift +Dial Pad Set Sending an Internet Fax Manually Entering Text Special characters and symbols 12 4 Internet FAX MFC only Receiving E-mail or Internet Fax Forwarding Received E-mail and Fax Messages Receiving an Internet Fax to a PC12 6 Internet FAX MFC only Relay Broadcasting Relay Broadcast from a MFC Sending to multiple phone numbers 12 8 Internet FAX MFC only Relay Broadcast from a PC TX Verification MailOutlook 97/98/2000/XP Setup Mail TX Setup Mail RXReceive Notification on Receive Notification MDN Error mail Important information on Internet Fax Installation problems 13 13Troubleshooting13 1 Troubleshooting If you are using TCP/IP If you are using Novell systemTroubleshooting 13 If you are running AppleTalk for Macintosh 13 3 Troubleshooting Intermittent Problems Unix Troubleshooting TCP/IP Troubleshooting13 5 Troubleshooting Then to Windows 95/98/Me Peer to Peer Print LPR Troubleshooting Windows NT 4.0/LAN Server TCP/IP Troubleshooting13 7 Troubleshooting Troubleshooting 13 Brother Internet Print TCP/IP Troubleshooting Windows 95/98/Me/2000/XP IPP Troubleshooting13 9 Troubleshooting Want to use a different Port number other than Novell NetWare Troubleshooting AppleTalk Troubleshooting 13 11 Troubleshooting DLC/LLC Troubleshooting Web Browser Troubleshooting TCP/IP Internet Fax Troubleshooting 13 13 Troubleshooting Troubleshooting 13 14 14Brother Internet Fax Printing Software 14 1 Brother Internet FAX Printing Software Start Run and type X/setp.exe Installing Brother Internet Fax Printing DriverBrother Internet FAX Printing Software 14 14 3 Brother Internet FAX Printing Software Changing the BFP Port Settings Relay Broadcast Function 14 5 Brother Internet FAX Printing Software Brother Internet FAX Printing Software 14 Uninstalling from Windows 95/98/Me/2000/XP and Windows NT 14 7 Brother Internet FAX Printing Software Brother Internet FAX Printing Software 14 Setting Up a Member in the Address Book Using the BFP Address Book14 9 Brother Internet FAX Printing Software Setting Up a Group for Broadcasting Brother Address Book Group Setup dialog box appears Editing Member Information Exporting the Address BookTo edit a Member or Group Deleting a Member or Group To delete a Member or Group Sending a Network Fax with BFP 14 13 Brother Internet FAX Printing Software BRAdmin Professional utility Recommended Web BRAdminAAppendix Appendix a Http Recommended WebJetAdminAppendix Appendix B Using ServicesGeneral Appendix C Reloading the Print / FAX Server Firmware Reloading firmware using BRAdmin Professional utility Reloading using the FTP Protocol from a command prompt Ftp quit When you see 226 Data Transfer OK/Entering Appendix D Updating other MFC’s through the Network Appendix a Appendix Specifications Appendix E Internet Fax AppleTalk Connection Function Table and Default Factory Settings DCP DLC/LLC Bootp ARPDhcp DLC/LLC PPD SmtpIndex I