Brother MFC-8840DN manual Internet Fax Troubleshooting, 13 13 Troubleshooting

Internet Fax Troubleshooting

1If there is a mail delivery error while sending an Internet Fax, the mail server will send an error message back to the machine and the error message will be printed. If there is an error while receiving mail, an error message is printed (Ex. The message being sent to the machine was not in a TIFF-F format.) All documents transmitted to the machine via E-mail must be in a TIFF-F format.

2If an error message is printed while receiving E-mail text from a PC ATTACHED FILE FORMAT NOT SUPPORTED the senders mail application may not be set for a Plain Text format or Vcard the virtual business card feature may be set to ON.

3If the receiver’s mail system is not compatible with the MIME format, you cannot transmit a document to the receiver. Depending on the receiver's server, there are some cases that the error mail will not be sent back.

4Messages cannot be received in an HTML format. This format is not supported. All messages must be received in a TIFF-F Format.

5If the size of a documents image data is huge, there is a possibility of unsuccessful transmission if the system administrator has imposed a limit on the maximum size of E- mails and their attachments. The document you are sending should be separated into smaller documents that will be accepted by the mail server. (Ex. A 42 page document of the CCITT#1 test chart is approximately 1Mbyte in size).

6If you do not receive E-mail, check the Auto Polling setting and Polling frequency.

7If you cannot retrieve mail from the mail server, check the settings for the POP3 server and Mailbox name. Check that the POP3 password is entered correctly. This setting is case sensitive.

8If Relay Broadcast is not forwarding E-mail to a G3 Fax, check the Relay Broadcast settings and Relay Domain registration. A Relay Domain must be entered for this function to work.

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