Troubleshooting

12

# 801

Cause 1 A timeout error occurred while the machine is communicating with the SMTP server to send e-mail or send/receive an I-fax.

Remedy 1 Check that the SMTP server is functioning normally.

Remedy 2 Check the network status.

Cause 2 The SMTP server returned an error while trying to connect. The destination is not correct. An error occurred on the server side during transmission to a file server.

Remedy 1 Check that the SMTP server is functioning normally.

Remedy 2 Check the network status.

Remedy 3 Check the destination setting.

Remedy 4 Check the status and setting of the file server.

Cause 3 You are sending a file to a destination to which you have no write permission.

Remedy Check the destination setting.

Cause 4 When the machine tried to send a file to the server, a file with the same name

already exists on the FTP server and that file cannot be overwritten. Remedy Change the setting on the file server to allow overwriting.

Cause 5 When the machine tried to send a file to the server, either the folder name is

 

incorrectly specified or the password is wrong.

 

 

Remedy

Check the destination setting.

 

 

# 802

 

 

 

 

 

Cause

The names of the SMTP Server in E-mail/I-Fax and DNS (Domain Name

 

System) Server Settings in TCP/IP Settings in Network Settings in System

 

Settings (from the Additional Functions screen) are incorrect.

 

The DNS (Domain Name System) server name is not correct. (See Chapter 3,

 

"Using a TCP/IP Network," in the Network Guide.)

 

Connection to the DNS (Domain Name System) server failed.

 

 

Remedy

Check the names of the SMTP Server in E-mail/I-Fax and DNS (Domain Name

 

System) Server Settings in TCP/IP Settings in Network Settings in System

 

Settings (from the Additional Functions screen).

 

Check that the DNS (Domain Name System) server is functioning normally.

12-18Error Messages

Page 533
Image 533
Canon C3200 manual Using a TCP/IP Network, in the Network Guide