Canon C3200 - page 542

Questions & Answers 12-27

Troubleshooting

12

QI cannot tell if the document was successfully sent because the result in the Activity

Report shows '--'.

A'--' is displayed when sending is successful, but it is not conﬁrmed whether the e-mail or

I-fax that you sent was actually delivered or not. Contact the recipient to check whether

the document was received.

Contents

Main Page Manuals for the Machine Page How This Manual Is Organized Contents Chapter 2 Basic Sending Methods Chapter 1 Introduction to Sending Functions Chapter 3 Basic Scanning Features Chapter 4 Special Scanning Features Chapter 5 Sending Documents Chapter 8 Customizing Communications Settings Chapter 7 Checking/Changing the Send/Receive Status Chapter 6 Receiving Documents Chapter 9 Storing/Editing Address Book Settings Chapter 10 System Manager Settings Chapter 11 Printing Communication Reports Chapter 13 Appendix Chapter 12 Troubleshooting Page Preface Keys Used in This Manual Symbols Used in This Manual How To Use This Manual Displays Used in This Manual Illustrations Used in This Manual Abbreviations Used in This Manual Legal Notices Trademarks Copyright Disclaimers Page Introduction to Sending Functions What This Machine Can Do The Color imageRUNNER C3200 is packed with various send functions. Diverse Sending Methods File Formats for Every Need Flexible Scan Features Preview Function Instant Address Search with LDAP Receiving I-Faxes in Memory Automatic Forwarding Overview of the Color imageRUNNER C3200 Page Page Page Page Things You Must Do Before Using This Machine Registering the Sending Record Setting the Display Language Setting the Current Date and Time Page Enter the current date (month, day, year) and time using - (numeric keys). If you are setting the Time Zone: If you are setting Daylight Saving Time: Page Registering Sender Names Press (Additional Functions) [Communications Settings]. Page Page Registering the Unit's Name Press [Unit Name]. Enter a name press [OK]. Page Flow of Sending Operations This section describes the ow of basic sending operations. Press the appropriate keys in accordance with the messages displayed on the touch panel display. If the message <You must insert a control card.> appears: Press [Send]. Place your originals. Specify the destinations. Page Page Page Page Page Page Page Page Page Page Placing Originals Orientation Platen Glass Lift the feeder/platen cover. Place your originals face down. Gently close the feeder/platen cover. CAUTION Page Feeder (DADF-K1) (Optional) Adjust the slide guides to t the size of your originals. Neatly place your originals with the side to be scanned face up in the original supply tray. Canceling a Job Using the Touch Panel Display Page Page Press [Status]. Select the job to be canceled press [Cancel]. Page Basic Sending Methods Specifying Destinations Using the Address Book Select the desired destination from the Address Book. Page Using the New Address Tab Page Enter the e-mail address press [OK]. Specifying an I-Fax Address Press [New Address] [I-Fax]. Press the Mode drop-down list select [Simple] or [Full]. Press [I-Fax Address]. Enter the I-Fax address press [OK]. Press [Destination Conditions] to set how the document is received by the recipient. Specify the receiving conditions of the destination press Select [On] or [Off] for <Send Via Server>. Specifying a File Server Page Press [Host Name]. Enter the host name press [OK]. Press [File Path]. Page Enter the user name press [OK]. Press [Password]. Enter a password press [OK]. Page Page Press [Browse]. Select the desired workgroup press [Down]. Page Page Page Using the Browse Key (NetWare (IPX)) Press [New Address] [File]. Page Press the drop-down list select [NDS] or [Bindery] from the drop-down list. Select the desired NDS tree press [Down]. Page Page Page Specifying a User Inbox Press [New Address] [Store In Usr Inbox]. Select the desired User Inbox press [OK]. Using the One-Touch Buttons Press [One-touch Buttons]. Select the desired One-touch Button. Using the Favorites Buttons Press [Favorites Buttons]. Select the desired Favorites Button. Using a Server Page Page Page Page Page Press [Start Searching]. If the screen below is displayed: Select the desired destination from the search results press Read the displayed message press [OK]. Page Checking/Changing a Destination You can check and change a specied destination before you scan your documents. Select the destination press [Details]. If necessary, check or change the destination's information. Page Erasing a Destination Basic Scanning Features Selecting a Scan Mode Press the Scan Settings drop-down list select a scan mode. Page Scan Settings Two-Sided Originals Place your originals in the feeder specify the destination press [Two-sided Original]. Select the type of original press [OK]. Document Size Specifying the Document Size Press [Document Size Select]. Select the document size. Page Page Press [Done] [OK] Page Page Press [Cancel] [Done] [Cancel]. Resolution You can specify the resolution before scanning the original. Press the Resolution drop-down list select a resolution Scan Exposure and Original Type Settings Manual Exposure Adjustment Press [ ] or [ ] to adjust the scanning exposure press Original Type Selection Page Page Automatic Exposure Adjustment Press [A] [OK]. Changing Color Modes Automatic Color Selection (Full Color/Grayscale) Page Automatic Color Selection (Full Color/Black-and-White) Page Full Color Press the color selection drop-down list press [Full Color] [OK]. Page Black-and-White Press the color selection drop-down list press [Black and White] [OK]. Special Scanning Features Two-Page Separation This mode enables you to scan facing pages in a book or bound original to t onto separate pages. Place your originals on the platen glass specify the destination. Page Page Frame Erase Page Press [Original Frame Erase]. Press [-] or [+] to set the frame erase width. If you want to set the same width for all four borders: Select the original size press [OK]. Page Page Press [Book Frame Erase]. Press [-] or [+] to set the frame erase widths. If you want to set the same width for all four borders: Select the size of the bound original when it is open press Binding Erase Place your originals on the platen glass specify the destination. Page Press [-] or [+] to set the frame erase width press [OK]. Page Different Size Originals Press [Special Features] [Different Size Originals]. Job Build Page When scanning is complete, place your next batch of originals press (Start). Page After the last batch of originals is scanned, press [Done]. Adjusting the Contrast Page Page Image Quality Adjustment Remove Background Page Press [Remove Background]. Press [OK] [Done] [OK]. Page Press [Prevent Bleed-thru]. Press [OK] [Done] [OK]. Page User Preset Keys Storing Scan Settings Page Select a user preset key for storing the scan settings press [Store]. Page Page Select a user preset key to name press [Register Name]. Enter a name press [OK]. Page Select the user preset key with the scan settings that you want to erase press [Erase]. Page Sending Documents Sending Methods Sending an E-Mail Message Place your originals specify the e-mail address destination press [Send Settings]. Page Page Enter the subject of the e-mail message press [OK]. Press [Message]. Enter the message body text press [OK]. Page Page Page Press [Sender's Names (TTI)]. Select a sender's name press [OK]. Page Page Page Sending an I-Fax Place your originals specify the I-fax destination press [Send Settings]. Page Enter the subject of your I-fax press [OK]. Press [Message]. Enter the message body text press [OK]. Page Page Page Press [Sender's Names (TTI)]. Select a sender's name press [OK]. Page Sending a Job to a File Server Place your originals specify the File Server's destination press [Send Settings]. Page Page Page Page Sending a Job to a User Inbox Place your originals specify the desired User Inbox press [Send Settings]. Page Page Delaying a Send Job The Delayed Send mode enables you to store a send job in memory, and have it sent at a later time. Place your originals specify the destination press [Send Settings]. Press [Delayed Send]. Enter the send time using - (numeric keys). Press [OK] [Done]. Page Previewing Originals Place your originals specify the destination press [Preview]. Press [ ] or [ ] to specify the page that you want to verify. Verify the images press [Start Send]. Job Done Notice Place your originals specify the destination press [Job Done Notice]. Select the destination where the job done notice is to be sent. Page Page Job Recall Place your originals press [Recall]. Select [1 Before], [2 Before], or [3 Before] conrm the settings press [OK]. Receiving Documents Receiving Print, Fax, and I-Fax Documents Receiving Print Jobs Receiving I-Fax and Fax Documents Receiving Fax Documents (if the optional Super G3 FAX Board is installed) Receiving Documents The document is printed. Setting the Memory Lock Mode Memory RX Inbox Settings Setting the Memory RX Inbox Password Page Page Storing Received I-Fax Documents in Memory Memory Lock Start Time Settings Page Page Page Page Memory Lock End Time Settings Select [Everyday], [Select Days], or [Off]. If you select [Everyday]: Page Page Forwarding Received Documents Press [Forwarding Settings]. Select the desired forwarding setting press [Validate/ Invalidate]. Press [Done] repeatedly until the Send Basic Features screen Erasing Received Documents Page Select the desired inbox select the document that you want to erase press [Erase]. Page Available Paper Sizes Page Checking/Changing the Send/Receive Status Checking/Changing the Status of Send Jobs Checking Send Job Details Press [System Monitor]. Page Select a job whose detailed information you want to check press [Details]. Page Page Changing the Destination You can change the destination of a send job from the System Monitor screen. Press [System Monitor] [Send]. Page Select the destination that you want to change. Change the destination. Resending a Job Page Select the destination to resend the job to. Printing the Send Job Status/Log Select [Status] or [Log]. Press [Print List]. Page Checking/Changing the Status of Receive Jobs Checking Receive Job Details Press [System Monitor]. Page Page Press [Print List]. Page Checking the Status of Jobs That Have Been Forwarded You can check the details of jobs that have been forwarded, depending on the forwarding settings. Press [Forwarding Status]. Press [System Monitor] [Receive]. Page Page Customizing Communications Settings Communications Settings Table Common Settings Table Continued Automatic Document Deletion Page JPEG Compression Ratio for Color Send Jobs Press (Additional Functions) [Communications Press [JPEG Compression Ratio]. Page Handling Documents That Fail to Be Forwarded Page Number of Retry Attempts Press [-] or [+] to set the number of Retry Times press [OK]. Press [Done] repeatedly until the Send Basic Features screen Standard Send Settings Page Page Favorites Buttons Registering a Favorites Button Specify the send settings that you want to register. Press (Additional Functions) [Communications Page Press [Store]. If you select a key without settings: Naming a Favorites Button Select a Favorites Button ([M1] to [M9]) to name press [Register/Edit]. Press [Name]. Erasing a Favorites Button Select the Favorites Button with the send settings that you want to erase press [Erase]. Page PDF Compression Priority Select [Data Size Priority], [Normal], or [Image Priority]. Page Initial Send Screen Display Page Printing the TX Terminal ID Press (Additional Functions) [Communications Settings] [TX Settings] under Common Settings. Press [] or [] until [TX Terminal ID] appears press [TX Terminal ID]. Select [On] or [Off]. Page Page Page Gamma Value for Color Send Jobs Press (Additional Functions) [Communications Page Initializing TX Settings Page Two-Sided Printing Page Paper Drawer Selection Page Page Reducing a Received Document Press [Receive Reduction]. Press (Additional Functions) [Communications Select [On] or [Off]. If you select [On]: Page Page Printing Footer Information on a Received Document Page 2 On 1 Log Press (Additional Functions) [Communications Press [2 On 1 Log]. Page Page Storing/Editing Address Book Settings Address Book Settings Table About the Address Book Page Storing New Addresses E-Mail Addresses Press (Additional Functions) [Address Book Settings]. Page Press [Name]. Enter a name for the e-mail address press [OK]. Page Page If Access Number Management is set to 'Off': I-Fax Addresses Page Enter a name for the I-fax address press [OK]. Press the Address Book drop-down list select one of the Press the Mode drop-down list select [Simple] or [Full]. Press [I-Fax Address] enter the I-fax address press [OK]. Select [On] or [Off] for <Send Via Server>. Press [Destination Conditions] specify the receiving conditions of the destination press [OK]. Page Page File Server Addresses Press (Additional Functions) [Address Book Settings] Page Enter a name for the le server address press [OK]. Press the Address Book drop-down list select one of the Press the Protocol drop-down list select the desired protocol. Page Page Press [Done] repeatedly until the Send Basic Features screen Group Addresses Press (Additional Functions) [Address Book Settings] Page Enter a name for the group address press [OK]. Press the Address Book drop-down list select one of the Select [Address Book] or [Store In Usr Inbox]. Page Page If you select [Store In Usr Inbox]: Page Page If Access Number Management is set to 'Off': Address Obtained via a Server Page Press the Server to Search drop-down list select the desired server to search. Specify the search criteria. To use Simple Search: Page Page Page Press [Start Searching]. Page Page Page Store the selected destination. Page If multiple destinations are selected: Page Page Page Editing Address Details Press (Additional Functions) [Address Book Settings] Select the destination to be changed. Page If Access Number Management is set to 'Off', or the destination is Edit the address details press [OK]. Press [Done] repeatedly until the Send Basic Features screen Erasing Addresses Press (Additional Functions) [Address Book Settings] Select the destination to be erased. Page Page Page Naming an Address Book Page Storing/Editing One-Touch Buttons Press (Additional Functions) [Address Book Settings] [One-touch Buttons]. Select a one-touch button to store or change press [Register/Edit]. Select [E-mail], [I-Fax], [File], [Group], or [Search on Server]. Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Erasing One-Touch Buttons Page Page Page System Manager Settings System Settings Table System Settings Table Continued Communications Settings E-Mail/I-Fax Settings Press [Communications Settings]. Press [E-mail/I-Fax Settings]. Set the Maximum Data Size For Sending. Enter the default subject press [OK]. Set the Full Mode TX Timeout. Select [On] or [Off] for <Print MDN/DSN on Receipt>. Page Memory RX Inbox Settings Setting the Memory RX Inbox Password Page Page Storing Received I-Fax Documents in Memory Select [On] or [Off] press [OK]. Press [Done] repeatedly until the Send Basic Features screen Memory Lock Start Time Settings You can set Memory Lock to start automatically at a specied time. Press (Additional Functions) [System Settings] Page Page If you select [Off]: Memory Lock End Time Settings You can set Memory Lock to end automatically at a specied time. Press (Additional Functions) [System Settings] Press [Memory RX Inbox Settings] [Memory Lock End Time]. Select [Everyday], [Select Days], or [Off]. If you select [Everyday]: Page Page Manage/Access to Address Book Address Book Password Press (Additional Functions) [System Settings] [Manage/Access to Address Book]. Page Access Number Management Press [Access Number Management]. Press (Additional Functions) [System Settings] [Manage/Access to Address Book]. Page Forwarding Settings Storing Forwarding Settings Press (Additional Functions) [System Settings] [Forwarding Settings]. Press [Register]. Press [Condition Name]. Enter a name for the forwarding condition press [OK]. Page Set the forwarding conditions. If the optional Super G3 FAX Board is not installed, or [I-Fax] is selected as the receive type: Page If the optional Super G3 FAX Board is installed, and [Fax] is selected as the receive type: Page Page Page Page Page If you select [Conf. Fax Inbox]: Enter the name of the document press [OK]. Page Page Page Press the File Format drop-down list select the le format of the document you want to forward. Press the Store/Print Received Doc. drop-down list select [On] or [Off]. Page Page Page Select whether to check [Notice Only for Errors]. Press [Done] repeatedly until the Send Basic Features screen When Forwarding Destinations Do Not Match the Forwarding Conditions Page Page Select the forwarding destination. Page Page Page Press the Store/Print Received Doc. drop-down list select [On] or [Off]. Page Page Page Checking/Changing Forwarding Settings Page Forwarding Received Documents You can set whether received documents are forwarded. Press (Additional Functions) [System Settings] [Forwarding Settings]. Select the desired forwarding setting press [Validate/ Invalidate]. Erasing Forwarding Settings Printing Forwarding Settings Page LDAP Server Settings Registering an LDAP Server Page Page Enter the server's address press [OK]. Press [Location to Start Search]. Enter the location to start searching press [OK]. Page Page Select [Do not use], [Use], or [Use (security auth.)]. If [Do not use] is selected: Page Page Page Page Page Page Changing an LDAP Server Setting Page Deleting an LDAP Server Printing LDAP Server Settings Page Printing Communication Reports Printing Communication Reports Report Settings Table Print List Specifying Report Settings Send TX Report Press (Additional Functions) [Report Settings]. Page Activity Report Page Printing Communication Reports Select [On] or [Off] for <Daily Activity Report Time>. If you select [On]: Page Printing Lists Address Book List Press (Additional Functions) [Report Settings]. Page User's Data List Page Troubleshooting When Problems Occur Sending Documents Page Page Receiving Documents Page Other Situations Error Messages Self-Diagnostic Display Page Page Page List of Error Codes without Messages Page Page Page Page Page Page Page Page Page Page Page Page Questions & Answers Page Page Page Appendix Report and List Samples Send Job List SET TIME ST. TIME DESTINATION ADDRESS Send TX Report JOB NO. Page Report and List Samples 13-5 Activity Report ACTIVITY REPORT TX/RX If a eld exceeds its display capacity, only those characters that t on the display are printed. DEPT. ID 04/21/2003 MON 15:30 iR C3200 001 Page Report and List Samples 13-7 Forwarding Conditions List ************************************ For more information on specifying Forwarding Settings, see "Forwarding Settings," on p. 10-26. ************************************ Report and List Samples Registered LDAP Server List For more information on specifying LDAP Server Settings, see "LDAP Server Settings," on p. 10-66. **************************************** **************************************** Report and List Samples 13-9 Address Book List ***************************** The specied destination's class (transmission mode) is printed. DESTINATION NAME CLASS DESTINATION ADDRESS Report and List Samples 13-11 User's Data List ********************************************* ********************************************* Glossary A C D F I J L M N O P R S T Index Numerics A B C E F G I J M N O P Q S T U