Troubleshooting

12

# 830

Cause

A DSN (Delivery Status Notifications) error notification is received because of

 

an incorrect I-fax address or destination setting, or the data size of the sent

 

documents exceeded the mail server capacity.

Remedy 1 Check the I-fax address or destination setting.

Remedy 2 Set the Maximum Data Size for Sending in E-mail/I-Fax Settings in Communication Settings (from the Additional Functions screen) so that it is less than the mail server capability.

Remedy 3 Check the status of the mail server, DNS (Domain Name System) server, and network.

# 831

Cause

An I-fax document could not be received using SMTP because of the RX/Print

 

Range setting in IP Address Range Settings in TCP/IP Settings in Network

 

Settings in System Settings (from the Additional Functions screen).

 

 

Remedy

Reset the RX/Print Range setting in IP Address Range Settings in TCP/IP

 

Settings in Network Settings in System Settings (from the Additional Functions

 

screen).

 

 

# 832

 

 

 

Cause

DSN (Delivery Status Notifications) mail was not sent because TCP/IP Settings

 

or E-mail/I-Fax in Network Settings in System Settings (from the Additional

 

Functions screen) have not been set or trouble has occurred at the mail server.

Remedy 1 Check the DNS (Domain Name System) Server Settings and IP Address Settings in TCP/IP settings, and E-mail/I-Fax in Network Settings in System Settings (from the Additional Functions screen).

Remedy 2 Check the status of the mail server and DNS (Domain Name System) server.

# 833

Cause

MDN (Mail Delivery Notification) mail was not sent because TCP/IP Settings or

 

E-mail/I-Fax in Network Settings in System Settings (from the Additional

 

Functions screen) have not been set or trouble has occurred at the mail server.

Remedy 1 Check the DNS (Domain Name System) Server Settings and IP Address Settings in TCP/IP settings, and E-mail/I-Fax in Network Settings in System Settings (from the Additional Functions screen).

Remedy 2 Check the status of the mail server and DNS (Domain Name System) server.

12-22Error Messages

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Canon C3200 manual Documents exceeded the mail server capacity