Americas Headquarters | Cisco Systems 8961 instruction

Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 8.5 (SIP)

Americas Headquarters

Cisco Systems, Inc.

170 West Tasman Drive San Jose, CA 95134-1706

USA http://www.cisco.com Tel: 408 526-4000

800553-NETS (6387)

Fax: 408 527-0883

Text Part Number: OL-20862-01

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Cisco Systems 8961 manual Americas Headquarters, Text Part Number OL-20862-01

Contents

Text Part Number OL-20862-01 Americas HeadquartersPage Iii N T E N T S Manager Key Expansion Module Settings on the Phone Interacting with Cisco Unified Wireless APs Vii Configuring Personal Directory Viii Status Menu Technical Specifications Installing the Wall Mount for the Cisco Unified IP Phone E-1 Audience OverviewOrganization Chapter Description Xii Cisco Product Security Overview Related DocumentationCisco Unified IP Phones 8961, 9951, Xiii Convention Description Document ConventionsBoldface font Xiv An Overview of the Cisco Unified IP Phone 1describes the buttons on the Cisco Unified IP Phone 1shows the main components of the Cisco Unified IP Phone Features on the Cisco Unified IP Phone 2shows the main components of the Cisco Unified IP Phone 2describes the buttons on the Cisco Unified IP Phone Features on the Cisco Unified IP Phone 3shows the main components of the Cisco Unified IP Phone 3describes the buttons on the Cisco Unified IP Phone Features on the Cisco Unified IP Phone Networking Protocol Purpose Usage Notes What Networking Protocols are Used?Communications Manager System Guide URL Authentication on Cisco Unified IP Phones section White paper See the LLDP-MED and Cisco Discovery ProtocolNologieswhitepaper0900aecd804cd46d.shtml SIP Cisco Unified Communications Manager Feature OverviewSystem Guide UDP Related Topic Configuring Telephony Features See the Overview of Supported Security Features section on Providing Users with Feature InformationTopic Reference See the Security Restrictions section on Unified Communications Manager Security Guide Overview of Supported Security FeaturesManager Feature Description Choose AdministratorIP Phone section on page 3-21for more information Phones section on page 1-22for more information Cisco Unified Communications Manager Security Guide Identifying Secure Encrypted Phone Calls Understanding Security Profiles Establishing and Identifying Secure Calls Security Restrictions with Conference Calls Overview Supporting 802.1X Authentication on Cisco Unified IP Phones Security Restrictions OL-20861-01 Purpose For More Information Administration Guide Communications Manager Administration Chapter in the Cisco Unified Communications Manager Task Purpose For More Information Installing Cisco Unified IP Phones Settings section on See the Configuring Startup NetworkSee the Ethernet Setup Menu section on Wireless Network Terminology Information User Guide Administration GuideRefer to the Cisco Unified IP Phone 9951, and 9971 User Guide for Cisco A P T E R Cisco Communications Manager Administration Guide Providing Power to the Cisco Unified IP Phone Power Outage Power GuidelinesReducing Power Consumption on the Phone Power Type Guidelines Obtaining Additional Information About Power Power Negotiation over Lldp Understanding Phone Configuration Files Purpose Related Topics Understanding the Phone Startup Process Communications Manager Security Refer to Cisco Unified Configuration file defines how the Cisco Unified IP Phone Request the configuration fileTask Purpose Related Topics Information for the phone Adding Phones with Auto-Registration Tool BAT updates information in the Cisco UnifiedRequires MAC Method Address? Taps Adding Phones with Auto-Registration and Taps Procedure Adding Phones Using BAT Phone Template Determining the MAC Address for a Cisco Unified IP Phone OL-20861-01 Network Requirements Before You Begin Understanding the Cisco Unified IP Phone Components Cisco Unified Communications Manager Configuration Handset Rest Network and Computer Ports Cisco Accessory Accessory TypeThird-Party Accessories Speakerphone USB Port Data Information HeadsetsExternal Speakers and Microphone Audio Quality Subjective to the User Disabling a Wired Headset Highlight the analog headset, then press the Setup softkey Select AccessoriesDisabling the USB Headset Wireless Headsets Select Add Bluetooth Accessory Adding a Bluetooth Wireless Headset to the Phone User guides that were provided with your headset Press the Applications button Using External Devices Installing the Cisco Unified IP Phone See the Network and Computer Ports See the Headsets section on page 3-5forSection on page 3-3for guidelines Wlan Cisco Unified IP Phone 8961 Connections Back Cisco Unified IP Phone 8961 Cable Connections Side Cisco Unified IP Phone 9951 Cable Connections Back Cisco Unified IP Phone 9951 Cable Connections Side Cisco Unified IP Phone 9971 Cable Connections Back Cisco Unified IP Phone 9971 Cable Connections Side Cisco Unified IP Phone 8961, 9951, Connecting the Footstand Securing the Phone with a Cable Lock Phone Display Viewing AngleMounting the Phone to the Wall Configuring Security on the Cisco Unified IP Phone Configuring Startup Network SettingsVerifying the Phone Startup Process Before You Begin To configure an LSC on the phone, perform these steps Cisco Unified IP Phone Model KEMs Supported Setting Up the Cisco Unified IP Color Key Expansion Module Connecting a Single KEM to the Cisco Unified IP Phone Power InformationRemoving a Key Expansion Module, Troubleshooting, Power Consumption 206800 Cisco Unified IP Phone with Three KEMs Attached Upgrading the Key Expansion Module Key Expansion Module Settings on the Phone KEM starts to upgrade TroubleshootingRemoving a Key Expansion Module Configuring the Cisco Unified Video Camera Setting Up the Cisco Unified Video Camera Adjusting the Camera View Area Adjusting the Camera SettingsInstallation Procedure Select Accessories Highlight Cisco Unified Camera Adjusting Auto Transmit Setting Adjusting the Brightness SettingSelect View Area Select Brightness Using the Cisco Unified Video Camera Post-Installation Steps Understanding the Wireless LAN Understanding the VoIP Wireless Network This section describes the following concepts Understanding Wlan Standards and Technologies Part Number Band Range Standards for Wlan CommunicationsUNII-2 UNII-3 Supported Countries World Mode 802.11d Radio Frequency Ranges Data Rates, Tx Power, Ranges, and Decibel TolerancesStandard Data Rate Range Receiver Sensitivity 802.11a Data Rate Range Receiver Sensitivity 802.11b Wireless Modulation Technologies802.11b 802.11g 802.11a Dsss Ofdm Voice QoS in a Wireless Network, VoIP Wlan Configuration, Bluetooth Wireless TechnologyAP, Channel, and Domain Relationships WLANs and Roaming Interacting with Cisco Unified Wireless APs Components of the VoIP Wireless NetworkAssociating to APs Network Voice QoS in a Wireless Network OL-20861-01 Security for Voice Communications in WLANs Authentication MethodsInteracting with Cisco Unified Communications Manager This section contains the following items Authenticated Key Management Encryption Methods Choosing AP Authentication and Encryption MethodsOr Cckm Pre-shared key, WPA2 Pre-shared key, or Cckm Management Encryption Authentication Cisco AP Configuration Key CommonCisco Unified IP Phone Supported Access Points VoIP Wlan ConfigurationSupported APs and Modes Unified Supported Antennas Configuring Wireless LAN OL-20861-01 OL-20861-01 Setup Menus on the Cisco Unified IP Phone Configuring Settings on the Cisco Unified IP Phone To display a submenu repeat Step Displaying a Setup Menu Displaying a Setup Menu, IPv4 Setup Menu Options, Security Setup Menu,Unlocking and Locking Options Editing Values Option Description To Change Ethernet Setup MenuSelect button PC Vlan System Enterprise Phone Configuration Wlan Setup Menu Ssid Option Description To Change IPv4 Setup Menu Options To Cisco Unified Communications Manager Security Guide Cisco Unified Communications Manager Security See the 802.1X Authentication and Transaction Security Setup MenuLSC For this phone Trust List Menu To the Configuring the Cisco CTL ClientSection in Cisco Unified Communications Manager Security Guide 802.1X Authentication and Transaction Status Use this procedure to connect through VPN VPN Configuration MenuProcedure Steps Choose Applications VPN VPN Enabled If Auto-Detect Network Connection is disabled OL-20861-01 Configuring Features, Templates, Services, and Users Features and Services Guide, Barge Feature Description Configuration ReferenceSystem Service Parameter and select System Guide, Cisco Unified IP Phones Services Guide, Call Pickup chapter Unified Communications Manager FeaturesCommunications Manager Features Unified Communications Manager Administration Guide, Cisco Unified IP Configuration System Enterprise PhonePhone Configuration chapter Administration Guide, Feature Control Manager Features and Services Guide Services GuideDevice Phone BLF Features and Services Guide, Call Features and Services Guide, Cisco CallDisplay Restrictions chapter Forward Maximum Hop Count service parameter Administration Guide, DirectoryCisco Unified Communications During a call when it is being recorded Configure the call pickup feature to supportServices Guide, Monitoring and Recording Incoming call information on the phone screen System Guide, Understanding Route Communications Features and ServicesExtention Mobility chapter in the Cisco Administration Features and Services GuideServices Guide, Cisco Extension From the Bulk Administration Choose Device Device DefaultsDivert, go to the Cisco Unified IP Phone Load Information field Phone Button Template for Personal Address Services Guide, External Call ControlBook or Speed Dials, Configuration chapter Administration Guide, Hunt Group Manager Administration Guide Communications Manager FeatureChapters of Cisco Unified Communications Administration Guide, Message Waiting Features and Services Guide, Malicious Unified IP Phone 9971 User Guide for Cisco Services Guide, Call Park and DirectedUnified Communications Manager SIP Monitoring section on Layout area and select Enable from Go to Product Specific ConfigurationSimultaneously Peer Firmware Sharing may also aid in firmware Administration Guide, Phone Button Features and Services Guide BargePlar Unified Communications Manager Security QRT Features and Services Guide, QualityReport Tool chapter Creating Custom Phone Rings section OL-20861-01 Bridge Configuration chapter Administration Guide, ConferenceServices Guide, Cisco Unified Mobility Features and Services Guide, Cisco Unified Administration Guide, Date/Time Group Administration Guide, Time PeriodSystem Guide, Time-of-Day Routing Park Monitoring Field Description Setting the Service Parameters for Park Monitoring Field Description List of Parameters Configuring Product Specific Configuration ParametersRtcp Configuring Corporate Directories Configuring Corporate and Personal DirectoriesConfiguring Personal Directory Override Common Settings Check Box Dedicated Feature Feature Buttons and SoftkeysButton Softkey Modifying a Phone Button Template for All Calls Modifying Phone Button TemplatesMcid Secure Service URL For PAB, enter the following URL Configuring Feature Control Policies Feature Default Value Setting Up ServicesUnified Communications Manager Administration Guide Adding Users to Cisco Unified Communications Manager Managing the User Options Web Pages Giving Users Access to the User Options Web PagesClick Add Selected OL-20861-01 Specifying Options that Appear on the User Options Web Pages Customizing the Cisco Unified IP Phone Customizing and Modifying Configuration Files Ringlist.xml File Format Requirements Creating Custom Phone Rings PCM File Requirements for Custom Ring Types Configuring a Custom Phone Ring List.xml File Format Requirements Creating Custom Background ImagesList.xml Example PNG File Requirements for Custom Background Images Configuring a Custom Background Image Configuring Wideband Codec Automatically Disabling the Cisco Unified IP Phone Display Configuring the Idle Display Display On and Off Configuration Fields Model Information Screen, Status Menu, Model Information ScreenInformation 10-1 10-2 Status Menu Status Messages Screen Select Administrator SettingsSelect Status Messages Message Description Possible Explanation and Action If you are using DHCP, check the Dhcp server Ethernet Setup Menu section on page 7-4for detailsOn assigning a static IP address Menu section on page 7-4section for details 10-5 10-6 Unified CM Security Guide 10-7 Ethernet Statistics Screen 10-8 Select Status Ethernet Statistics Port IPv4 Wlan Statistics ScreenSelect Wlan Statistics 10-9 10-10 Select Status Call Statistics ScreenSelect Call Statistics Call Statistics screen displays these items MOS LQK Voice-Quality MetricsCisco Unified IP Phone uses 10-12 10-13 Select Administrator Settings Select Call Statistics 10-14 Select Current Access Point Current Access Point Screen10-15 10-16 11-1 Monitoring the Cisco Unified IP Phone Remotely 11-2 Accessing the Web Page for a Phone Click Apply Config Enabling and Disabling Web Page AccessChoose Device Phone 11-3 UDI Device Information11-4 About other phone settings. -2describes these items Network Setup11-5 11-6 11-7 11-8 Network Statistics 11-9 11-10 Lldp Streaming Statistics Device Logs5describes the items in the Streaming Statistics areas 11-11 11-12 IP Phone uses Voice Quality Metrics Configuring Settings on the Cisco Unified IP Phone chapter11-13 11-14 12-1 Resolving Startup Problems 12-2 12-3 Identifying Error Messages 12-4 Choose Tools Control Center Feature Services To create a new configuration file, follow these steps Resolve, the configuration file may be corruptedExperiencing problems 12-5 Symptom Cisco Unified IP Phone Unable to Obtain IP Address Cisco Unified IP Phone Resets UnexpectedlyVerifying the Physical Connection Identifying Intermittent Network Outages Checking Static IP Address Settings Verifying Dhcp SettingsVerifying the Voice Vlan Configuration Verifying that the Phones Have Not Been Intentionally Reset Checking Power Connection Eliminating DNS or Other Connectivity Errors12-8 Problem Possible Cause Troubleshooting Cisco Unified IP Phone Security12-9 Summary Explanation General Troubleshooting Tips12-10 12-11 Displaying these statistics Halfduxcollisionexceedthreshold To resolve this problem, re-enable the port from the switch12-12 12-13 12-14 Performing Explanation Resetting the Cisco Unified IP Phone12-15 Monitoring the Voice Quality of Calls Using the Quality Report Tool12-16 Cleaning the Cisco Unified IP Phone Where to Go for More Troubleshooting InformationTroubleshooting Tips Metric Change Condition 12-18 Providing Information to Users Via a Website How Users Access a Voice Messaging System Installing the Synchronizer How Users Configure Personal Directory Entries Configuring the Synchronizer Support for International Call Logging Supporting International Users OL-20861-01 Specification Value or Range Physical and Operating Environment Specifications Network Port Connector Cable SpecificationsNetwork and Computer Port Pinouts Pin Number Function Table C-3describes the Computer port connector pinouts Computer Port Connector OL-20861-01 Example User Information for these Procedures Basic Phone Administration Steps Adding a User From an External Ldap Directory Proceed to Configuring the Phone, page D-3Choose System Ldap Ldap Directory Click Perform Full Sync Now Proceed to the section Configuring the Phone, page D-3 Configuring the PhoneExample johndoe Example doe OL-20861-01 OL-20861-01 Choose User Management End User Performing Final End User Configuration StepsClick Device Associations Installing the Wall Mount for Cisco Unified IP Phone Before You Begin Installing the Bracket Figure E-2 Mounting the Wall Bracket Figure E-3 Attaching the Phone Bracket Figure E-4 Preparing the Handset Hook Figure E-5 Attaching the Cables Figure E-6 Attaching the Phone to the Wall Bracket Machine Installing the Bracket Figure E-8 Mounting the Wall Bracket Figure E-9 Attaching the Phone Bracket Figure E-10 Preparing the Handset Hook Figure E-11 Plugging the Power Cord into the Phone Figure E-12 Attaching the Phone to the Wall Bracket Cisco Unified IP Phone Non-Lockable Wall Mount 345749 Ethernet Cable Wall bracket Components Install Non-Lockable Wall Mount for phone Figure F-4 Mount the Wall Bracket Figure F-5 Attach the Phone Bracket Figure F-6 Figure F-7 Attach phone to wall bracket Remove Phone from Non-Lockable Wall Mount Figure F-8 Tab location Figure F-9 345743 Screws Anchors Phone bracket Before You Begin Figure F-13 Bracket Installation Figure F-14 Attach Phone Bracket Figure F-15 Figure F-16 Attach Phone to Wall Bracket Figure F-17 Figure F-18 OL-20861-01 IN-1 Numerics Call waiting Capf Certificate Authority Proxy Function Technical specifications Using Ldap directoriesCast IN-2 IN-3 DND Ethernet Statistics screen Using Wired Headset port Hold Hold reversion HttpUSB HTTP, description Https Cast CDP Dhcp Http Rtcp RTP SIP TCP Tftp UDP MICIN-5 IN-6 Trust List Security profiles IntentionallyIN-7 IN-8 DNS VPN TftpIN-9 IN-10