Numerics, IN-1 | Cisco Systems 8961 guide

11-8

Numerics

802.11a standard	6-3
802.11b standard	6-3
802.11d standard	6-3
World Mode	6-4
802.11e standard	6-3
802.11g standard	6-3
802.11i standard	6-3
802.1X
authentication server			1-22
authenticator	1-22
description	1-11
network components			1-22
supplicant 1-22
Troubleshooting		12-9,12-10
802.1X Authentication			7-13
802.1X authentication and status				7-15
802.1X Authentication menu
options 7-15
Device Authentication				7-15
EAP-MD5		7-15

A

Access Information web page 11-2,11-8accessory

headsets 3-4KEM 3-4support 3-4

access port configuring 7-6connecting 3-12

I N D E X

forwarding packets to access to phone settings 7-2adding

Cisco Unified IP Phones manually 2-12

Cisco Unified IP Phones using auto-registration 2-10

users to Cisco Unified Communications Manager 8-33

Admin. VLAN ID 7-5AdvanceAdhocConference service parameter 8-10

AES

encryption description 6-13agent greeting 8-2

All Calls 8-2Alternate TFTP 7-11Analog RJ11 headsets 3-7

anonymous call bock telephony features

anonymous call block		8-3
Answer(oldest call) 8-3
AP
associating	6-8
Cisco Aironet Access Point 6-8
description	6-8
Assisted Directed Call Park		8-3

audible message waiting indicator 8-15

authentication		1-15
authentication server, in 802.1X			1-22
authenticator, in 802.1X 1-22
auto answer 8-3
auto dial	8-3
automatic port synchronization			8-4
auto-registration
using	2-10
auxiliary VLAN		2-3

Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 8.5 (SIP)

	OL-20861-01	IN-1

Image 269

Cisco Systems 8961 manual Numerics, IN-1

Contents

Text Part Number OL-20862-01 Americas HeadquartersPage Iii N T E N T S Manager Key Expansion Module Settings on the Phone Interacting with Cisco Unified Wireless APs Vii Configuring Personal Directory Viii Status Menu Technical Specifications Installing the Wall Mount for the Cisco Unified IP Phone E-1 Audience OverviewOrganization Chapter Description Xii Cisco Product Security Overview Related DocumentationCisco Unified IP Phones 8961, 9951, Xiii Convention Description Document ConventionsBoldface font Xiv An Overview of the Cisco Unified IP Phone 1describes the buttons on the Cisco Unified IP Phone 1shows the main components of the Cisco Unified IP Phone Features on the Cisco Unified IP Phone 2shows the main components of the Cisco Unified IP Phone 2describes the buttons on the Cisco Unified IP Phone Features on the Cisco Unified IP Phone 3shows the main components of the Cisco Unified IP Phone 3describes the buttons on the Cisco Unified IP Phone Features on the Cisco Unified IP Phone Communications Manager System Guide What Networking Protocols are Used?Networking Protocol Purpose Usage Notes URL Authentication on Cisco Unified IP Phones section White paper See the LLDP-MED and Cisco Discovery ProtocolNologieswhitepaper0900aecd804cd46d.shtml SIP Cisco Unified Communications Manager Feature OverviewSystem Guide UDP Related Topic Configuring Telephony Features See the Overview of Supported Security Features section on Providing Users with Feature InformationTopic Reference See the Security Restrictions section on Manager Overview of Supported Security FeaturesUnified Communications Manager Security Guide IP Phone section on page 3-21for more information Choose AdministratorFeature Description Phones section on page 1-22for more information Cisco Unified Communications Manager Security Guide Identifying Secure Encrypted Phone Calls Understanding Security Profiles Establishing and Identifying Secure Calls Security Restrictions with Conference Calls Overview Supporting 802.1X Authentication on Cisco Unified IP Phones Security Restrictions OL-20861-01 Purpose For More Information Administration Guide Communications Manager Administration Chapter in the Cisco Unified Communications Manager Task Purpose For More Information Installing Cisco Unified IP Phones Settings section on See the Configuring Startup NetworkSee the Ethernet Setup Menu section on Wireless Network Terminology Information User Guide Administration GuideRefer to the Cisco Unified IP Phone 9951, and 9971 User Guide for Cisco A P T E R Cisco Communications Manager Administration Guide Providing Power to the Cisco Unified IP Phone Power Outage Power GuidelinesReducing Power Consumption on the Phone Power Type Guidelines Obtaining Additional Information About Power Power Negotiation over Lldp Understanding Phone Configuration Files Purpose Related Topics Understanding the Phone Startup Process Communications Manager Security Refer to Cisco Unified Configuration file defines how the Cisco Unified IP Phone Request the configuration fileTask Purpose Related Topics Information for the phone Adding Phones with Auto-Registration Tool BAT updates information in the Cisco UnifiedRequires MAC Method Address? Taps Adding Phones with Auto-Registration and Taps Procedure Adding Phones Using BAT Phone Template Determining the MAC Address for a Cisco Unified IP Phone OL-20861-01 Network Requirements Before You Begin Understanding the Cisco Unified IP Phone Components Cisco Unified Communications Manager Configuration Handset Rest Network and Computer Ports Cisco Accessory Accessory TypeThird-Party Accessories Speakerphone External Speakers and Microphone HeadsetsUSB Port Data Information Audio Quality Subjective to the User Disabling a Wired Headset Disabling the USB Headset Select AccessoriesHighlight the analog headset, then press the Setup softkey Wireless Headsets Select Add Bluetooth Accessory Adding a Bluetooth Wireless Headset to the Phone User guides that were provided with your headset Press the Applications button Using External Devices Installing the Cisco Unified IP Phone See the Network and Computer Ports See the Headsets section on page 3-5forSection on page 3-3for guidelines Wlan Cisco Unified IP Phone 8961 Connections Back Cisco Unified IP Phone 8961 Cable Connections Side Cisco Unified IP Phone 9951 Cable Connections Back Cisco Unified IP Phone 9951 Cable Connections Side Cisco Unified IP Phone 9971 Cable Connections Back Cisco Unified IP Phone 9971 Cable Connections Side Cisco Unified IP Phone 8961, 9951, Connecting the Footstand Mounting the Phone to the Wall Phone Display Viewing AngleSecuring the Phone with a Cable Lock Verifying the Phone Startup Process Configuring Startup Network SettingsConfiguring Security on the Cisco Unified IP Phone Before You Begin To configure an LSC on the phone, perform these steps Cisco Unified IP Phone Model KEMs Supported Setting Up the Cisco Unified IP Color Key Expansion Module Connecting a Single KEM to the Cisco Unified IP Phone Power InformationRemoving a Key Expansion Module, Troubleshooting, Power Consumption 206800 Cisco Unified IP Phone with Three KEMs Attached Upgrading the Key Expansion Module Key Expansion Module Settings on the Phone Removing a Key Expansion Module TroubleshootingKEM starts to upgrade Configuring the Cisco Unified Video Camera Setting Up the Cisco Unified Video Camera Adjusting the Camera View Area Adjusting the Camera SettingsInstallation Procedure Select Accessories Highlight Cisco Unified Camera Adjusting Auto Transmit Setting Adjusting the Brightness SettingSelect View Area Select Brightness Using the Cisco Unified Video Camera Post-Installation Steps Understanding the Wireless LAN Understanding the VoIP Wireless Network This section describes the following concepts Understanding Wlan Standards and Technologies Part Number Band Range Standards for Wlan CommunicationsUNII-2 UNII-3 Supported Countries World Mode 802.11d Radio Frequency Ranges Data Rates, Tx Power, Ranges, and Decibel TolerancesStandard Data Rate Range Receiver Sensitivity 802.11a Data Rate Range Receiver Sensitivity 802.11b Wireless Modulation Technologies802.11b 802.11g 802.11a Dsss Ofdm Voice QoS in a Wireless Network, VoIP Wlan Configuration, Bluetooth Wireless TechnologyAP, Channel, and Domain Relationships WLANs and Roaming Associating to APs Components of the VoIP Wireless NetworkInteracting with Cisco Unified Wireless APs Network Voice QoS in a Wireless Network OL-20861-01 Security for Voice Communications in WLANs Authentication MethodsInteracting with Cisco Unified Communications Manager This section contains the following items Authenticated Key Management Encryption Methods Choosing AP Authentication and Encryption MethodsOr Cckm Pre-shared key, WPA2 Pre-shared key, or Cckm Cisco Unified IP Phone Cisco AP Configuration Key CommonManagement Encryption Authentication Supported Access Points VoIP Wlan ConfigurationSupported APs and Modes Unified Supported Antennas Configuring Wireless LAN OL-20861-01 OL-20861-01 Setup Menus on the Cisco Unified IP Phone Configuring Settings on the Cisco Unified IP Phone To display a submenu repeat Step Displaying a Setup Menu Displaying a Setup Menu, IPv4 Setup Menu Options, Security Setup Menu,Unlocking and Locking Options Editing Values Select button Ethernet Setup MenuOption Description To Change PC Vlan System Enterprise Phone Configuration Wlan Setup Menu Ssid Option Description To Change IPv4 Setup Menu Options To Cisco Unified Communications Manager Security Guide Cisco Unified Communications Manager Security See the 802.1X Authentication and Transaction Security Setup MenuLSC For this phone Trust List Menu To the Configuring the Cisco CTL ClientSection in Cisco Unified Communications Manager Security Guide 802.1X Authentication and Transaction Status Procedure Steps VPN Configuration MenuUse this procedure to connect through VPN Choose Applications VPN VPN Enabled If Auto-Detect Network Connection is disabled OL-20861-01 Configuring Features, Templates, Services, and Users Features and Services Guide, Barge Feature Description Configuration ReferenceSystem Service Parameter and select System Guide, Cisco Unified IP Phones Services Guide, Call Pickup chapter Unified Communications Manager FeaturesCommunications Manager Features Unified Communications Manager Administration Guide, Cisco Unified IP Configuration System Enterprise PhonePhone Configuration chapter Administration Guide, Feature Control Manager Features and Services Guide Services GuideDevice Phone BLF Display Restrictions chapter Features and Services Guide, Cisco CallFeatures and Services Guide, Call Cisco Unified Communications Administration Guide, DirectoryForward Maximum Hop Count service parameter During a call when it is being recorded Configure the call pickup feature to supportServices Guide, Monitoring and Recording Incoming call information on the phone screen Extention Mobility chapter in the Cisco Communications Features and ServicesSystem Guide, Understanding Route Services Guide, Cisco Extension Features and Services GuideAdministration From the Bulk Administration Choose Device Device DefaultsDivert, go to the Cisco Unified IP Phone Load Information field Book or Speed Dials, Services Guide, External Call ControlPhone Button Template for Personal Address Configuration chapter Administration Guide, Hunt Group Chapters of Cisco Unified Communications Communications Manager FeatureManager Administration Guide Administration Guide, Message Waiting Features and Services Guide, Malicious Unified IP Phone 9971 User Guide for Cisco Services Guide, Call Park and DirectedUnified Communications Manager SIP Monitoring section on Layout area and select Enable from Go to Product Specific ConfigurationSimultaneously Peer Firmware Sharing may also aid in firmware Administration Guide, Phone Button Features and Services Guide BargePlar Unified Communications Manager Security QRT Features and Services Guide, QualityReport Tool chapter Creating Custom Phone Rings section OL-20861-01 Bridge Configuration chapter Administration Guide, ConferenceServices Guide, Cisco Unified Mobility Features and Services Guide, Cisco Unified System Guide, Time-of-Day Routing Administration Guide, Time PeriodAdministration Guide, Date/Time Group Park Monitoring Field Description Setting the Service Parameters for Park Monitoring Field Description Rtcp Configuring Product Specific Configuration ParametersList of Parameters Configuring Corporate Directories Configuring Corporate and Personal DirectoriesConfiguring Personal Directory Override Common Settings Check Box Button Softkey Feature Buttons and SoftkeysDedicated Feature Mcid Modifying Phone Button TemplatesModifying a Phone Button Template for All Calls Secure Service URL For PAB, enter the following URL Configuring Feature Control Policies Unified Communications Manager Administration Guide Setting Up ServicesFeature Default Value Adding Users to Cisco Unified Communications Manager Click Add Selected Giving Users Access to the User Options Web PagesManaging the User Options Web Pages OL-20861-01 Specifying Options that Appear on the User Options Web Pages Customizing the Cisco Unified IP Phone Customizing and Modifying Configuration Files Ringlist.xml File Format Requirements Creating Custom Phone Rings PCM File Requirements for Custom Ring Types Configuring a Custom Phone Ring List.xml Example Creating Custom Background ImagesList.xml File Format Requirements PNG File Requirements for Custom Background Images Configuring a Custom Background Image Configuring Wideband Codec Automatically Disabling the Cisco Unified IP Phone Display Configuring the Idle Display Display On and Off Configuration Fields Model Information Screen, Status Menu, Model Information ScreenInformation 10-1 10-2 Status Menu Status Messages Screen Select Administrator SettingsSelect Status Messages Message Description Possible Explanation and Action If you are using DHCP, check the Dhcp server Ethernet Setup Menu section on page 7-4for detailsOn assigning a static IP address Menu section on page 7-4section for details 10-5 10-6 Unified CM Security Guide 10-7 Ethernet Statistics Screen 10-8 Select Status Ethernet Statistics Port IPv4 Wlan Statistics ScreenSelect Wlan Statistics 10-9 10-10 Select Status Call Statistics ScreenSelect Call Statistics Call Statistics screen displays these items MOS LQK Voice-Quality MetricsCisco Unified IP Phone uses 10-12 10-13 Select Administrator Settings Select Call Statistics 10-14 10-15 Current Access Point ScreenSelect Current Access Point 10-16 11-1 Monitoring the Cisco Unified IP Phone Remotely 11-2 Accessing the Web Page for a Phone Click Apply Config Enabling and Disabling Web Page AccessChoose Device Phone 11-3 11-4 Device InformationUDI 11-5 Network SetupAbout other phone settings. -2describes these items 11-6 11-7 11-8 Network Statistics 11-9 11-10 Lldp Streaming Statistics Device Logs5describes the items in the Streaming Statistics areas 11-11 11-12 IP Phone uses 11-13 Configuring Settings on the Cisco Unified IP Phone chapterVoice Quality Metrics 11-14 12-1 Resolving Startup Problems 12-2 12-3 Identifying Error Messages 12-4 Choose Tools Control Center Feature Services To create a new configuration file, follow these steps Resolve, the configuration file may be corruptedExperiencing problems 12-5 Symptom Cisco Unified IP Phone Unable to Obtain IP Address Cisco Unified IP Phone Resets UnexpectedlyVerifying the Physical Connection Identifying Intermittent Network Outages Checking Static IP Address Settings Verifying Dhcp SettingsVerifying the Voice Vlan Configuration Verifying that the Phones Have Not Been Intentionally Reset 12-8 Eliminating DNS or Other Connectivity ErrorsChecking Power Connection 12-9 Troubleshooting Cisco Unified IP Phone SecurityProblem Possible Cause 12-10 General Troubleshooting TipsSummary Explanation 12-11 Displaying these statistics 12-12 To resolve this problem, re-enable the port from the switchHalfduxcollisionexceedthreshold 12-13 12-14 12-15 Resetting the Cisco Unified IP PhonePerforming Explanation 12-16 Using the Quality Report ToolMonitoring the Voice Quality of Calls Cleaning the Cisco Unified IP Phone Where to Go for More Troubleshooting InformationTroubleshooting Tips Metric Change Condition 12-18 Providing Information to Users Via a Website How Users Access a Voice Messaging System Installing the Synchronizer How Users Configure Personal Directory Entries Configuring the Synchronizer Support for International Call Logging Supporting International Users OL-20861-01 Specification Value or Range Physical and Operating Environment Specifications Network Port Connector Cable SpecificationsNetwork and Computer Port Pinouts Pin Number Function Table C-3describes the Computer port connector pinouts Computer Port Connector OL-20861-01 Example User Information for these Procedures Basic Phone Administration Steps Adding a User From an External Ldap Directory Proceed to Configuring the Phone, page D-3Choose System Ldap Ldap Directory Click Perform Full Sync Now Proceed to the section Configuring the Phone, page D-3 Configuring the PhoneExample johndoe Example doe OL-20861-01 OL-20861-01 Click Device Associations Performing Final End User Configuration StepsChoose User Management End User Installing the Wall Mount for Cisco Unified IP Phone Before You Begin Installing the Bracket Figure E-2 Mounting the Wall Bracket Figure E-3 Attaching the Phone Bracket Figure E-4 Preparing the Handset Hook Figure E-5 Attaching the Cables Figure E-6 Attaching the Phone to the Wall Bracket Machine Installing the Bracket Figure E-8 Mounting the Wall Bracket Figure E-9 Attaching the Phone Bracket Figure E-10 Preparing the Handset Hook Figure E-11 Plugging the Power Cord into the Phone Figure E-12 Attaching the Phone to the Wall Bracket Cisco Unified IP Phone Non-Lockable Wall Mount 345749 Ethernet Cable Wall bracket Components Install Non-Lockable Wall Mount for phone Figure F-4 Mount the Wall Bracket Figure F-5 Attach the Phone Bracket Figure F-6 Figure F-7 Attach phone to wall bracket Remove Phone from Non-Lockable Wall Mount Figure F-8 Tab location Figure F-9 345743 Screws Anchors Phone bracket Before You Begin Figure F-13 Bracket Installation Figure F-14 Attach Phone Bracket Figure F-15 Figure F-16 Attach Phone to Wall Bracket Figure F-17 Figure F-18 OL-20861-01 IN-1 Numerics Call waiting Capf Certificate Authority Proxy Function Technical specifications Using Ldap directoriesCast IN-2 IN-3 DND Ethernet Statistics screen Using Wired Headset port Hold Hold reversion HttpUSB HTTP, description Https IN-5 MICCast CDP Dhcp Http Rtcp RTP SIP TCP Tftp UDP IN-6 IN-7 IntentionallyTrust List Security profiles IN-8 IN-9 VPN TftpDNS IN-10