Cisco Systems 8961 manual Feature Description Configuration Reference

Chapter 8 Configuring Features, Templates, Services, and Users

Telephony Features Available for the Cisco Unified IP Phone

Telephony Features Available for the Cisco Unified IP Phone

After you add Cisco Unified IP Phones to Cisco Unified Communications Manager, you can add functionality to the phones. Table 8-1includes a list of supported telephony features, many of which you can configure using Cisco Unified Communications Manager Administration. The Reference column lists Cisco Unified Communications Manager and other documentation that contains configuration procedures and related information.

For information about using most of these features on the phone, refer to Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager. Also, see Table 8-4for a list of features that can be configured as programmable buttons; Table 8-4also lists whether a feature is a softkey or a dedicated feature button.

Note Cisco Unified Communications Manager Administration also provides several service parameters that you can use to configure various telephony functions. For more information on accessing and configuring service parameters, refer to Cisco Unified Communications Manager Administration Guide. For more information on the functions of a service, click on the name of the parameter or the question mark help button in the Service Parameter Configuration window.

Table 8-1	Telephony Features for the Cisco Unified IP Phone
Feature		Description	Configuration Reference
Agent Greeting		Allows an agent to create and update a prerecorded	For more information, see:
		greeting that plays at the beginning of a call, such	• Cisco Unified Communications Manager
		as a customer call, before the agent begins the
			Features and Services Guide, Barge and
		conversation with the caller. The Agent can
			Privacy.
		prerecord a single greeting or multiple ones as
			• Cisco Unified Communications Manager
		needed and create and update them.
		When a customer calls, both callers hear the	System Guide, Cisco Unified IP Phones.
		prerecorded greeting. The agent can remain on
		mute until the greeting ends or answer the call over
		the greeting.
		All codecs supported for the phone are supported
		for Agent Greeting calls.
		To enable Agent Greeting in the Cisco Unified CM
		Administration application, choose Device >
		Phone, locate IP Phone that you want to configure.
		Scroll to the Device Information Layout pane and
		set Built In Bridge to On or Default.
		If Built In Bridge is set to Default, in the Cisco
		Unified CM Administration application, choose
		System > Service Parameter and select the
		appropriate Server and Service. Scroll to the
		Clusterwide Parameters (Device - Phone) pane and
		set Builtin Bridge Enable to On.
All Calls		Allows a user to view a list, sorted in chronological	For more information, see the “Modifying a
		order (oldest first), of all active calls on all of their	Phone Button Template for All Calls” section
		phone lines.	on page 8-29.

Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 8.5 (SIP)

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