Cisco Systems 8961 manual

Chapter 3 Setting Up the Cisco Unified IP Phone

Installing the Cisco Unified IP Phone

Figure 3-6 Cisco Unified IP Phone 9971 Cable Connections (Back)

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1	DC adaptor port (DC48V)	7	Analog Headset Connection (optional)
2	AC-to-DC power supply (optional)	8	USB Port
3	AC power wall plug (optional)	9	Anti-theft Security lock connector (lock optional)
4	Network port (10/100/1000 SW) with IEEE	10	Camera pin holes (for Cisco Unified Video Camera)
	802.3af and IEEE 802.3at power enabled
5	Computer port (10/100/1000 PC) Connection	11	SDIO slot (not used for this release)
6	Handset Connection

Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 8.5 (SIP)

	OL-20861-01	3-17

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Cisco Systems 8961 manual Cisco Unified IP Phone 9971 Cable Connections Back

Contents

Text Part Number OL-20862-01 Americas HeadquartersPage Iii N T E N T S Manager Key Expansion Module Settings on the Phone Interacting with Cisco Unified Wireless APs Vii Configuring Personal Directory Viii Status Menu Technical Specifications Installing the Wall Mount for the Cisco Unified IP Phone E-1 Chapter Description OverviewAudience Organization Xii Xiii Related DocumentationCisco Product Security Overview Cisco Unified IP Phones 8961, 9951, Xiv Document ConventionsConvention Description Boldface font An Overview of the Cisco Unified IP Phone 1describes the buttons on the Cisco Unified IP Phone 1shows the main components of the Cisco Unified IP Phone Features on the Cisco Unified IP Phone 2shows the main components of the Cisco Unified IP Phone 2describes the buttons on the Cisco Unified IP Phone Features on the Cisco Unified IP Phone 3shows the main components of the Cisco Unified IP Phone 3describes the buttons on the Cisco Unified IP Phone Features on the Cisco Unified IP Phone What Networking Protocols are Used? Networking Protocol Purpose Usage NotesCommunications Manager System Guide URL Authentication on Cisco Unified IP Phones section SIP See the LLDP-MED and Cisco Discovery ProtocolWhite paper Nologieswhitepaper0900aecd804cd46d.shtml UDP Feature OverviewCisco Unified Communications Manager System Guide Related Topic Configuring Telephony Features See the Security Restrictions section on Providing Users with Feature InformationSee the Overview of Supported Security Features section on Topic Reference Overview of Supported Security Features Unified Communications Manager Security GuideManager Choose Administrator Feature DescriptionIP Phone section on page 3-21for more information Phones section on page 1-22for more information Cisco Unified Communications Manager Security Guide Identifying Secure Encrypted Phone Calls Understanding Security Profiles Establishing and Identifying Secure Calls Security Restrictions with Conference Calls Overview Supporting 802.1X Authentication on Cisco Unified IP Phones Security Restrictions OL-20861-01 Purpose For More Information Administration Guide Communications Manager Administration Chapter in the Cisco Unified Communications Manager Task Purpose For More Information Installing Cisco Unified IP Phones Wireless Network See the Configuring Startup NetworkSettings section on See the Ethernet Setup Menu section on 9951, and 9971 User Guide for Cisco User Guide Administration GuideTerminology Information Refer to the Cisco Unified IP Phone A P T E R Cisco Communications Manager Administration Guide Providing Power to the Cisco Unified IP Phone Power Type Guidelines Power GuidelinesPower Outage Reducing Power Consumption on the Phone Obtaining Additional Information About Power Power Negotiation over Lldp Understanding Phone Configuration Files Purpose Related Topics Understanding the Phone Startup Process Communications Manager Security Refer to Cisco Unified Information for the phone Request the configuration fileConfiguration file defines how the Cisco Unified IP Phone Task Purpose Related Topics Taps Tool BAT updates information in the Cisco UnifiedAdding Phones with Auto-Registration Requires MAC Method Address? Adding Phones with Auto-Registration and Taps Procedure Adding Phones Using BAT Phone Template Determining the MAC Address for a Cisco Unified IP Phone OL-20861-01 Network Requirements Before You Begin Understanding the Cisco Unified IP Phone Components Cisco Unified Communications Manager Configuration Handset Rest Network and Computer Ports Speakerphone Accessory TypeCisco Accessory Third-Party Accessories Headsets USB Port Data InformationExternal Speakers and Microphone Audio Quality Subjective to the User Disabling a Wired Headset Select Accessories Highlight the analog headset, then press the Setup softkeyDisabling the USB Headset Wireless Headsets Select Add Bluetooth Accessory Adding a Bluetooth Wireless Headset to the Phone User guides that were provided with your headset Press the Applications button Using External Devices Installing the Cisco Unified IP Phone Wlan See the Headsets section on page 3-5forSee the Network and Computer Ports Section on page 3-3for guidelines Cisco Unified IP Phone 8961 Connections Back Cisco Unified IP Phone 8961 Cable Connections Side Cisco Unified IP Phone 9951 Cable Connections Back Cisco Unified IP Phone 9951 Cable Connections Side Cisco Unified IP Phone 9971 Cable Connections Back Cisco Unified IP Phone 9971 Cable Connections Side Cisco Unified IP Phone 8961, 9951, Connecting the Footstand Phone Display Viewing Angle Securing the Phone with a Cable LockMounting the Phone to the Wall Configuring Startup Network Settings Configuring Security on the Cisco Unified IP PhoneVerifying the Phone Startup Process Before You Begin To configure an LSC on the phone, perform these steps Cisco Unified IP Phone Model KEMs Supported Setting Up the Cisco Unified IP Color Key Expansion Module Power Consumption Power InformationConnecting a Single KEM to the Cisco Unified IP Phone Removing a Key Expansion Module, Troubleshooting, 206800 Cisco Unified IP Phone with Three KEMs Attached Upgrading the Key Expansion Module Key Expansion Module Settings on the Phone Troubleshooting KEM starts to upgradeRemoving a Key Expansion Module Configuring the Cisco Unified Video Camera Setting Up the Cisco Unified Video Camera Select Accessories Highlight Cisco Unified Camera Adjusting the Camera SettingsAdjusting the Camera View Area Installation Procedure Select Brightness Adjusting the Brightness SettingAdjusting Auto Transmit Setting Select View Area Using the Cisco Unified Video Camera Post-Installation Steps Understanding the Wireless LAN Understanding the VoIP Wireless Network This section describes the following concepts Understanding Wlan Standards and Technologies UNII-3 Standards for Wlan CommunicationsPart Number Band Range UNII-2 Supported Countries World Mode 802.11d Data Rate Range Receiver Sensitivity 802.11a Data Rates, Tx Power, Ranges, and Decibel TolerancesRadio Frequency Ranges Standard Dsss Ofdm Wireless Modulation TechnologiesData Rate Range Receiver Sensitivity 802.11b 802.11b 802.11g 802.11a WLANs and Roaming Bluetooth Wireless TechnologyVoice QoS in a Wireless Network, VoIP Wlan Configuration, AP, Channel, and Domain Relationships Components of the VoIP Wireless Network Interacting with Cisco Unified Wireless APsAssociating to APs Network Voice QoS in a Wireless Network OL-20861-01 This section contains the following items Authentication MethodsSecurity for Voice Communications in WLANs Interacting with Cisco Unified Communications Manager Authenticated Key Management Pre-shared key, WPA2 Pre-shared key, or Cckm Choosing AP Authentication and Encryption MethodsEncryption Methods Or Cckm Cisco AP Configuration Key Common Management Encryption AuthenticationCisco Unified IP Phone Unified VoIP Wlan ConfigurationSupported Access Points Supported APs and Modes Supported Antennas Configuring Wireless LAN OL-20861-01 OL-20861-01 Setup Menus on the Cisco Unified IP Phone Configuring Settings on the Cisco Unified IP Phone To display a submenu repeat Step Displaying a Setup Menu Editing Values IPv4 Setup Menu Options, Security Setup Menu,Displaying a Setup Menu, Unlocking and Locking Options Ethernet Setup Menu Option Description To ChangeSelect button PC Vlan System Enterprise Phone Configuration Wlan Setup Menu Ssid Option Description To Change IPv4 Setup Menu Options To Cisco Unified Communications Manager Security Guide Cisco Unified Communications Manager Security For this phone Security Setup MenuSee the 802.1X Authentication and Transaction LSC Manager Security Guide To the Configuring the Cisco CTL ClientTrust List Menu Section in Cisco Unified Communications 802.1X Authentication and Transaction Status VPN Configuration Menu Use this procedure to connect through VPNProcedure Steps Choose Applications VPN VPN Enabled If Auto-Detect Network Connection is disabled OL-20861-01 Configuring Features, Templates, Services, and Users System Guide, Cisco Unified IP Phones Feature Description Configuration ReferenceFeatures and Services Guide, Barge System Service Parameter and select Unified Communications Manager Unified Communications Manager FeaturesServices Guide, Call Pickup chapter Communications Manager Features Administration Guide, Feature Control Configuration System Enterprise PhoneAdministration Guide, Cisco Unified IP Phone Configuration chapter BLF Services GuideManager Features and Services Guide Device Phone Features and Services Guide, Cisco Call Features and Services Guide, CallDisplay Restrictions chapter Administration Guide, Directory Forward Maximum Hop Count service parameterCisco Unified Communications Incoming call information on the phone screen Configure the call pickup feature to supportDuring a call when it is being recorded Services Guide, Monitoring and Recording Communications Features and Services System Guide, Understanding RouteExtention Mobility chapter in the Cisco Features and Services Guide AdministrationServices Guide, Cisco Extension Load Information field Choose Device Device DefaultsFrom the Bulk Administration Divert, go to the Cisco Unified IP Phone Services Guide, External Call Control Phone Button Template for Personal AddressBook or Speed Dials, Configuration chapter Administration Guide, Hunt Group Communications Manager Feature Manager Administration GuideChapters of Cisco Unified Communications Administration Guide, Message Waiting Features and Services Guide, Malicious Monitoring section on Services Guide, Call Park and DirectedUnified IP Phone 9971 User Guide for Cisco Unified Communications Manager SIP Peer Firmware Sharing may also aid in firmware Go to Product Specific ConfigurationLayout area and select Enable from Simultaneously Unified Communications Manager Security Features and Services Guide BargeAdministration Guide, Phone Button Plar Creating Custom Phone Rings section Features and Services Guide, QualityQRT Report Tool chapter OL-20861-01 Features and Services Guide, Cisco Unified Administration Guide, ConferenceBridge Configuration chapter Services Guide, Cisco Unified Mobility Administration Guide, Time Period Administration Guide, Date/Time GroupSystem Guide, Time-of-Day Routing Park Monitoring Field Description Setting the Service Parameters for Park Monitoring Field Description Configuring Product Specific Configuration Parameters List of ParametersRtcp Override Common Settings Check Box Configuring Corporate and Personal DirectoriesConfiguring Corporate Directories Configuring Personal Directory Feature Buttons and Softkeys Dedicated FeatureButton Softkey Modifying Phone Button Templates Modifying a Phone Button Template for All CallsMcid Secure Service URL For PAB, enter the following URL Configuring Feature Control Policies Setting Up Services Feature Default ValueUnified Communications Manager Administration Guide Adding Users to Cisco Unified Communications Manager Giving Users Access to the User Options Web Pages Managing the User Options Web PagesClick Add Selected OL-20861-01 Specifying Options that Appear on the User Options Web Pages Customizing the Cisco Unified IP Phone Customizing and Modifying Configuration Files Ringlist.xml File Format Requirements Creating Custom Phone Rings PCM File Requirements for Custom Ring Types Configuring a Custom Phone Ring Creating Custom Background Images List.xml File Format RequirementsList.xml Example PNG File Requirements for Custom Background Images Configuring a Custom Background Image Configuring Wideband Codec Automatically Disabling the Cisco Unified IP Phone Display Configuring the Idle Display Display On and Off Configuration Fields 10-1 Model Information ScreenModel Information Screen, Status Menu, Information 10-2 Status Menu Message Description Possible Explanation and Action Select Administrator SettingsStatus Messages Screen Select Status Messages Menu section on page 7-4section for details Ethernet Setup Menu section on page 7-4for detailsIf you are using DHCP, check the Dhcp server On assigning a static IP address 10-5 10-6 Unified CM Security Guide 10-7 Ethernet Statistics Screen 10-8 Select Status Ethernet Statistics 10-9 Wlan Statistics ScreenPort IPv4 Select Wlan Statistics 10-10 Call Statistics screen displays these items Call Statistics ScreenSelect Status Select Call Statistics 10-12 Voice-Quality MetricsMOS LQK Cisco Unified IP Phone uses 10-13 Select Administrator Settings Select Call Statistics 10-14 Current Access Point Screen Select Current Access Point10-15 10-16 11-1 Monitoring the Cisco Unified IP Phone Remotely 11-2 Accessing the Web Page for a Phone 11-3 Enabling and Disabling Web Page AccessClick Apply Config Choose Device Phone Device Information UDI11-4 Network Setup About other phone settings. -2describes these items11-5 11-6 11-7 11-8 Network Statistics 11-9 11-10 Lldp 11-11 Device LogsStreaming Statistics 5describes the items in the Streaming Statistics areas 11-12 IP Phone uses Configuring Settings on the Cisco Unified IP Phone chapter Voice Quality Metrics11-13 11-14 12-1 Resolving Startup Problems 12-2 12-3 Identifying Error Messages 12-4 Choose Tools Control Center Feature Services 12-5 Resolve, the configuration file may be corruptedTo create a new configuration file, follow these steps Experiencing problems Identifying Intermittent Network Outages Cisco Unified IP Phone Resets UnexpectedlySymptom Cisco Unified IP Phone Unable to Obtain IP Address Verifying the Physical Connection Verifying that the Phones Have Not Been Intentionally Reset Verifying Dhcp SettingsChecking Static IP Address Settings Verifying the Voice Vlan Configuration Eliminating DNS or Other Connectivity Errors Checking Power Connection12-8 Troubleshooting Cisco Unified IP Phone Security Problem Possible Cause12-9 General Troubleshooting Tips Summary Explanation12-10 12-11 Displaying these statistics To resolve this problem, re-enable the port from the switch Halfduxcollisionexceedthreshold12-12 12-13 12-14 Resetting the Cisco Unified IP Phone Performing Explanation12-15 Using the Quality Report Tool Monitoring the Voice Quality of Calls12-16 Metric Change Condition Where to Go for More Troubleshooting InformationCleaning the Cisco Unified IP Phone Troubleshooting Tips 12-18 Providing Information to Users Via a Website How Users Access a Voice Messaging System Installing the Synchronizer How Users Configure Personal Directory Entries Configuring the Synchronizer Support for International Call Logging Supporting International Users OL-20861-01 Specification Value or Range Physical and Operating Environment Specifications Pin Number Function Cable SpecificationsNetwork Port Connector Network and Computer Port Pinouts Table C-3describes the Computer port connector pinouts Computer Port Connector OL-20861-01 Example User Information for these Procedures Basic Phone Administration Steps Click Perform Full Sync Now Proceed to Configuring the Phone, page D-3Adding a User From an External Ldap Directory Choose System Ldap Ldap Directory Example doe Configuring the PhoneProceed to the section Configuring the Phone, page D-3 Example johndoe OL-20861-01 OL-20861-01 Performing Final End User Configuration Steps Choose User Management End UserClick Device Associations Installing the Wall Mount for Cisco Unified IP Phone Before You Begin Installing the Bracket Figure E-2 Mounting the Wall Bracket Figure E-3 Attaching the Phone Bracket Figure E-4 Preparing the Handset Hook Figure E-5 Attaching the Cables Figure E-6 Attaching the Phone to the Wall Bracket Machine Installing the Bracket Figure E-8 Mounting the Wall Bracket Figure E-9 Attaching the Phone Bracket Figure E-10 Preparing the Handset Hook Figure E-11 Plugging the Power Cord into the Phone Figure E-12 Attaching the Phone to the Wall Bracket Cisco Unified IP Phone Non-Lockable Wall Mount 345749 Ethernet Cable Wall bracket Components Install Non-Lockable Wall Mount for phone Figure F-4 Mount the Wall Bracket Figure F-5 Attach the Phone Bracket Figure F-6 Figure F-7 Attach phone to wall bracket Remove Phone from Non-Lockable Wall Mount Figure F-8 Tab location Figure F-9 345743 Screws Anchors Phone bracket Before You Begin Figure F-13 Bracket Installation Figure F-14 Attach Phone Bracket Figure F-15 Figure F-16 Attach Phone to Wall Bracket Figure F-17 Figure F-18 OL-20861-01 IN-1 Numerics IN-2 Technical specifications Using Ldap directoriesCall waiting Capf Certificate Authority Proxy Function Cast IN-3 DND HTTP, description Https Using Wired Headset port Hold Hold reversion HttpEthernet Statistics screen USB MIC Cast CDP Dhcp Http Rtcp RTP SIP TCP Tftp UDPIN-5 IN-6 Intentionally Trust List Security profilesIN-7 IN-8 VPN Tftp DNSIN-9 IN-10