Cisco Systems 8961 manual Setting the Service Parameters for Park Monitoring, Field Description

Chapter 8 Configuring Features, Templates, Services, and Users

Park Monitoring

Setting the Service Parameters for Park Monitoring

Cisco Unified Communications Manager administration provides three clusterwide service timer parameters for park monitoring: Park Monitoring Reversion Timer, Park Monitoring Periodic Reversion Timer, and Park Monitoring Forward No Retrieve Timer. Each service parameter includes a default and requires no special configuration. These timer parameters are for park monitoring only; the Call Park Display Timer and Call Park Reversion Timer are not used for park monitoring. See Table 8-2for descriptions of these parameters.

Table 8-2 Service Parameters for Park Monitoring

Field	Description
Park Monitoring	Default is 60 seconds. This parameter determines the number of seconds that
Reversion Timer	Cisco Unified Communications Manager waits before prompting the user to
	retrieve a call that the user parked. This timer starts when the user presses the
	Park softkey on the phone, and a reminder is issued when the timer expires.
	You can override the value specified in this service parameter on a per-line
	basis in the Directory Number Configuration window (in Cisco Unified
	Communications Manager administration, choose Call Routing > Directory
	Number), in the Park Monitoring section. Specify a value of 0 to immediately
	utilize the periodic reversion interval specified in the Park Monitoring Periodic
	Reversion Timer service parameter (see below). For example, if this parameter
	is set to zero and the Park Monitoring Periodic Reversion Timer is set to 15,
	the user will be immediately prompted about the parked call and every 15
	seconds thereafter until the Park Monitoring Forward No Retrieve Timer (see
	below) expires.
Park Monitoring	Default is 30 seconds.This parameter determines the interval (in seconds) that
Periodic Reversion	Cisco Unified Communications Manager waits before prompting the user
Timer	again that a call has been parked. To be connected to the parked call, the user
	can simply go off-hook during one of these prompts. Cisco Unified
	Communications Manager continues to prompt the user about the parked call
	as long as the call remains parked and until the time specified in the Park
	Monitoring Forward No Retrieve Timer (see below) expires. Specify a value
	of 0 to disable periodic prompts about the parked call.
Park Monitoring	Default is 300 seconds. This parameter determines the number of seconds that
Forward No Retrieve	park reminder notifications occur before the parked call is forwarded to the
Timer	Park Monitoring Forward No Retrieve destination specified in the parker
	Directory Number Configuration window. (If no forward destination is
	provided in Cisco Unified Communications Manager Administration, the call
	is returned to the line that parked the call.) This parameter starts when the time
	specified in the Park Monitoring Reversion Timer service parameter has
	expired. When the Park Monitoring Forward No Retrieve Timer expires, the
	call is removed from park and forwarded to the specified destination or
	returned to the parker line.

Note To set the timers, in Cisco Unified Communications Manager administration, choose System > Service Parameters and update the Park Monitoring Reversion Timer, Park Monitoring Periodic Reversion Timer, and Park Monitoring Forward No Retrieve Timer fields in the Clusterwide Parameters (Feature-General)pane.

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