Cisco Systems 8961 manual Unified CM Security Guide, 10-6

Chapter 10 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone

Status Menu

Table 10-2	Status Messages on the Cisco Unified IP Phone (continued)
Message		Description	Possible Explanation and Action
No Trust List installed		The CTL file or the ITL file is	The Trust List is not configured on the Cisco Unified CM,
		not installed on the phone.	which does not support security by default.
			For more information about the Trust List, refer to Cisco
			Unified CM Security Guide.
Restart requested by		The phone is restarting based	Configuration changes have likely been made to the phone in
Cisco Unified		on a request from Cisco	Cisco Unified Communications Manager, and Apply has been
Communications		Unified Communications	pressed so that the changes take effect.
Manager		Manager.
TFTP access error		TFTP server is pointing to a	• If you are using DHCP, verify that the DHCP server is
		directory that does not exist.	pointing to the correct TFTP server.
			• If you are using static IP addresses, check configuration of
			TFTP server. See the “Ethernet Setup Menu” section on
			page 7-4for details on assigning a TFTP server.
TFTP error		The phone does not recognize	Contact Cisco TAC.
		an error code provided by the
		TFTP server.
TFTP timeout		TFTP server did not respond.	• Network is busy—The errors should resolve themselves
			when the network load reduces.
			• No network connectivity between the TFTP server and the
			phone—Verify the network connections.
			• TFTP server is down—Check configuration of TFTP
			server.
Timed Out		Supplicant attempted 802.1X	Authentication typically times out if 802.1X is not configured
		transaction but timed out to	on the switch.
		due the absence of an
		authenticator.

	Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 8.5 (SIP)
10-6	OL-20861-01