Cisco Systems 8961 manual Configure the call pickup feature to support

Chapter 8 Configuring Features, Templates, Services, and Users

Telephony Features Available for the Cisco Unified IP Phone

Table 8-1	Telephony Features for the Cisco Unified IP Phone (continued)
Feature		Description	Configuration Reference
Call Pickup		Allows a user to answer a call that is ringing on a	For more information, go to the “Call Pickup”
		co-worker’s phone by redirecting the call. You can	chapter in the Cisco Unified Communications
		configure the call pickup feature to support the	Manager Features and Services Guide.
		following:
		• Allows users to redirect a call that is ringing
		on another phone within their pickup group to
		their phone.
		• Allows a user to answer a call that is ringing
		on a particular directory number.
		• Allows a user to answer a call that is ringing
		on a directory number in another group.
		• Allows a user to answer a call ringing on a
		phone in another group that is associated with
		their own group.
		You can configure the phone to allows a user to use
		one-touch pickup functionality for call pickup
		features.
		You can configure an audio and/or visual alert for
		the primary line on the phone. This alert notifies
		the users that a call is ringing in their pickup group.
Call recording		Allows a supervisor to record an active call. The	For more information, refer to Cisco Unified
		user might hear a recording audible alert tone	Communications Manager Features and
		during a call when it is being recorded.	Services Guide, “Monitoring and Recording”
		When a call is secured, the security status of the	chapter.
		call is displayed as a lock icon on Cisco Unified IP
		Phones. The connected parties might also hear an
		audible alert tone that indicates the call is secured
		and is being recorded.
		The intercom feature is disabled when a call is
		being monitored or recorded.
		When an active call is being monitored or
		recorded, you can receive or place intercom calls;
		however, if you place an intercom call, the active
		call will be put on hold, which causes the recording
		session to terminate and the monitoring session to
		suspend. To resume the monitoring session, the
		party whose call is being monitored must resume
		the call.
Call Waiting		Indicates (and allows users to answer) an incoming	For more information, go to the
		call that rings while on another call. Displays	“Understanding Directory Numbers” chapter
		incoming call information on the phone screen.	in the Cisco Unified Communications
			Manager System Guide.

Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 8.5 (SIP)

8-8 OL-20861-01