Cisco Systems 8961 manual Divert, go to the Cisco Unified IP Phone, Choose Device Device Defaults

Chapter 8 Configuring Features, Templates, Services, and Users

Telephony Features Available for the Cisco Unified IP Phone

Table 8-1	Telephony Features for the Cisco Unified IP Phone (continued)
Feature		Description	Configuration Reference
Divert		Allows a user to transfer a ringing, connected, or	For more information on diverting calls to
		held call directly to a voice-messaging system or to	voicemail, go to the “Immediate Divert”
		the busy target. Divert acts on the highlighted call	chapter in the Cisco Unified Communications
		only. Incoming calls are not automatically	Manager Features and Services Guide.
		highlighted. If a second call rings while the user is	For more information on Enhanced Immediate
		on the first call, Divert will act on the first call	Divert, go to the “Cisco Unified IP Phone”
		unless the user actively highlights the second call.
			chapter in the Cisco Unified Communications
		When a call is diverted, the line becomes available	Manager System Guide.
		to make or receive new calls.
		When Enhanced Immediate Divert is enabled, it
		allows users to transfer incoming calls directly to
		their voice messaging system or to the voice
		messaging system of the original called party.
Dual Bank Information		Allows the Cisco Unified CM administrator to	1. In Cisco Unified CM Administration,
		upgrade phone firmware with a new load before	choose Device > Device Defaults.
		resetting the previous load to an Inactive load	2. Check the load information in the Inactive
		status.
			Load Information field.
		The Cisco Unified CM administrator can verify
			3. From the Bulk Administration >
		whether the active and inactive loads were
			Import/Export > Export > Device
		swapped correctly.
			Defaults window, schedule an export job.
			4. Download the exported tar file and untar
			it.
			5. Check the file format in the exported CSV
			file and verify that the CSV file has a
			column for “Inactive Load Information”
			with correct value.
			The CSV file value must match the Device
			Default value in the Cisco Unified CM
			Administration window.

	Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 8.5 (SIP)
OL-20861-01		8-11