Americas Headquarters
Text Part Number OL-20862-01
Page
N T E N T S
Iii
Manager
Key Expansion Module Settings on the Phone
Interacting with Cisco Unified Wireless APs
Configuring Personal Directory
Vii
Status Menu
Viii
Technical Specifications
Installing the Wall Mount for the Cisco Unified IP Phone E-1
Overview
Audience
Organization
Chapter Description
Xii
Related Documentation
Cisco Product Security Overview
Cisco Unified IP Phones 8961, 9951,
Xiii
Document Conventions
Convention Description
Boldface font
Xiv
An Overview of the Cisco Unified IP Phone
1shows the main components of the Cisco Unified IP Phone
1describes the buttons on the Cisco Unified IP Phone
Features on the Cisco Unified IP Phone
2shows the main components of the Cisco Unified IP Phone
2describes the buttons on the Cisco Unified IP Phone
Features on the Cisco Unified IP Phone
3shows the main components of the Cisco Unified IP Phone
3describes the buttons on the Cisco Unified IP Phone
Features on the Cisco Unified IP Phone
What Networking Protocols are Used?
Networking Protocol Purpose Usage Notes
Communications Manager System Guide
Authentication on Cisco Unified IP Phones section
URL
See the LLDP-MED and Cisco Discovery Protocol
White paper
Nologieswhitepaper0900aecd804cd46d.shtml
SIP
Feature Overview
Cisco Unified Communications Manager
System Guide
UDP
Configuring Telephony Features
Related Topic
Providing Users with Feature Information
See the Overview of Supported Security Features section on
Topic Reference
See the Security Restrictions section on
Overview of Supported Security Features
Unified Communications Manager Security Guide
Manager
Choose Administrator
Feature Description
IP Phone section on page 3-21for more information
Cisco Unified Communications Manager Security Guide
Phones section on page 1-22for more information
Understanding Security Profiles
Identifying Secure Encrypted Phone Calls
Establishing and Identifying Secure Calls
Security Restrictions with Conference Calls
Supporting 802.1X Authentication on Cisco Unified IP Phones
Overview
Security Restrictions
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Purpose For More Information
Communications Manager Administration
Administration Guide
Task Purpose For More Information
Chapter in the Cisco Unified Communications Manager
Installing Cisco Unified IP Phones
See the Configuring Startup Network
Settings section on
See the Ethernet Setup Menu section on
Wireless Network
User Guide Administration Guide
Terminology Information
Refer to the Cisco Unified IP Phone
9951, and 9971 User Guide for Cisco
A P T E R
Cisco Communications Manager Administration Guide
Providing Power to the Cisco Unified IP Phone
Power Guidelines
Power Outage
Reducing Power Consumption on the Phone
Power Type Guidelines
Power Negotiation over Lldp
Obtaining Additional Information About Power
Understanding Phone Configuration Files
Understanding the Phone Startup Process
Purpose Related Topics
Refer to Cisco Unified
Communications Manager Security
Request the configuration file
Configuration file defines how the Cisco Unified IP Phone
Task Purpose Related Topics
Information for the phone
Tool BAT updates information in the Cisco Unified
Adding Phones with Auto-Registration
Requires MAC Method Address?
Taps
Adding Phones with Auto-Registration and Taps
Adding Phones Using BAT Phone Template
Procedure
Determining the MAC Address for a Cisco Unified IP Phone
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Before You Begin
Network Requirements
Cisco Unified Communications Manager Configuration
Understanding the Cisco Unified IP Phone Components
Network and Computer Ports
Handset Rest
Accessory Type
Cisco Accessory
Third-Party Accessories
Speakerphone
Headsets
USB Port Data Information
External Speakers and Microphone
Disabling a Wired Headset
Audio Quality Subjective to the User
Select Accessories
Highlight the analog headset, then press the Setup softkey
Disabling the USB Headset
Wireless Headsets
Adding a Bluetooth Wireless Headset to the Phone
Select Add Bluetooth Accessory
Press the Applications button
User guides that were provided with your headset
Installing the Cisco Unified IP Phone
Using External Devices
See the Headsets section on page 3-5for
See the Network and Computer Ports
Section on page 3-3for guidelines
Wlan
Cisco Unified IP Phone 8961 Connections Back
Cisco Unified IP Phone 8961 Cable Connections Side
Cisco Unified IP Phone 9951 Cable Connections Back
Cisco Unified IP Phone 9951 Cable Connections Side
Cisco Unified IP Phone 9971 Cable Connections Back
Cisco Unified IP Phone 9971 Cable Connections Side
Connecting the Footstand
Cisco Unified IP Phone 8961, 9951,
Phone Display Viewing Angle
Securing the Phone with a Cable Lock
Mounting the Phone to the Wall
Configuring Startup Network Settings
Configuring Security on the Cisco Unified IP Phone
Verifying the Phone Startup Process
To configure an LSC on the phone, perform these steps
Before You Begin
Setting Up the Cisco Unified IP Color Key Expansion Module
Cisco Unified IP Phone Model KEMs Supported
Power Information
Connecting a Single KEM to the Cisco Unified IP Phone
Removing a Key Expansion Module, Troubleshooting,
Power Consumption
206800
Cisco Unified IP Phone with Three KEMs Attached
Key Expansion Module Settings on the Phone
Upgrading the Key Expansion Module
Troubleshooting
KEM starts to upgrade
Removing a Key Expansion Module
Setting Up the Cisco Unified Video Camera
Configuring the Cisco Unified Video Camera
Adjusting the Camera Settings
Adjusting the Camera View Area
Installation Procedure
Select Accessories Highlight Cisco Unified Camera
Adjusting the Brightness Setting
Adjusting Auto Transmit Setting
Select View Area
Select Brightness
Post-Installation Steps
Using the Cisco Unified Video Camera
Understanding the VoIP Wireless Network
Understanding the Wireless LAN
Understanding Wlan Standards and Technologies
This section describes the following concepts
Standards for Wlan Communications
Part Number Band Range
UNII-2
UNII-3
World Mode 802.11d
Supported Countries
Data Rates, Tx Power, Ranges, and Decibel Tolerances
Radio Frequency Ranges
Standard
Data Rate Range Receiver Sensitivity 802.11a
Wireless Modulation Technologies
Data Rate Range Receiver Sensitivity 802.11b
802.11b 802.11g 802.11a
Dsss Ofdm
Bluetooth Wireless Technology
Voice QoS in a Wireless Network, VoIP Wlan Configuration,
AP, Channel, and Domain Relationships
WLANs and Roaming
Components of the VoIP Wireless Network
Interacting with Cisco Unified Wireless APs
Associating to APs
Voice QoS in a Wireless Network
Network
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Authentication Methods
Security for Voice Communications in WLANs
Interacting with Cisco Unified Communications Manager
This section contains the following items
Authenticated Key Management
Choosing AP Authentication and Encryption Methods
Encryption Methods
Or Cckm
Pre-shared key, WPA2 Pre-shared key, or Cckm
Cisco AP Configuration Key Common
Management Encryption Authentication
Cisco Unified IP Phone
VoIP Wlan Configuration
Supported Access Points
Supported APs and Modes
Unified
Configuring Wireless LAN
Supported Antennas
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Configuring Settings on the Cisco Unified IP Phone
Setup Menus on the Cisco Unified IP Phone
Displaying a Setup Menu
To display a submenu repeat Step
IPv4 Setup Menu Options, Security Setup Menu,
Displaying a Setup Menu,
Unlocking and Locking Options
Editing Values
Ethernet Setup Menu
Option Description To Change
Select button
PC Vlan
Configuration
System Enterprise Phone
Wlan Setup Menu
Ssid
Option Description To Change
IPv4 Setup Menu Options
To Cisco Unified Communications Manager Security Guide
Cisco Unified Communications Manager Security
Security Setup Menu
See the 802.1X Authentication and Transaction
LSC
For this phone
To the Configuring the Cisco CTL Client
Trust List Menu
Section in Cisco Unified Communications
Manager Security Guide
802.1X Authentication and Transaction Status
VPN Configuration Menu
Use this procedure to connect through VPN
Procedure Steps
VPN Enabled If Auto-Detect Network Connection is disabled
Choose Applications VPN
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Configuring Features, Templates, Services, and Users
Feature Description Configuration Reference
Features and Services Guide, Barge
System Service Parameter and select
System Guide, Cisco Unified IP Phones
Unified Communications Manager Features
Services Guide, Call Pickup chapter
Communications Manager Features
Unified Communications Manager
Configuration System Enterprise Phone
Administration Guide, Cisco Unified IP
Phone Configuration chapter
Administration Guide, Feature Control
Services Guide
Manager Features and Services Guide
Device Phone
BLF
Features and Services Guide, Cisco Call
Features and Services Guide, Call
Display Restrictions chapter
Administration Guide, Directory
Forward Maximum Hop Count service parameter
Cisco Unified Communications
Configure the call pickup feature to support
During a call when it is being recorded
Services Guide, Monitoring and Recording
Incoming call information on the phone screen
Communications Features and Services
System Guide, Understanding Route
Extention Mobility chapter in the Cisco
Features and Services Guide
Administration
Services Guide, Cisco Extension
Choose Device Device Defaults
From the Bulk Administration
Divert, go to the Cisco Unified IP Phone
Load Information field
Services Guide, External Call Control
Phone Button Template for Personal Address
Book or Speed Dials,
Administration Guide, Hunt Group
Configuration chapter
Communications Manager Feature
Manager Administration Guide
Chapters of Cisco Unified Communications
Features and Services Guide, Malicious
Administration Guide, Message Waiting
Services Guide, Call Park and Directed
Unified IP Phone 9971 User Guide for Cisco
Unified Communications Manager SIP
Monitoring section on
Go to Product Specific Configuration
Layout area and select Enable from
Simultaneously
Peer Firmware Sharing may also aid in firmware
Features and Services Guide Barge
Administration Guide, Phone Button
Plar
Unified Communications Manager Security
Features and Services Guide, Quality
QRT
Report Tool chapter
Creating Custom Phone Rings section
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Administration Guide, Conference
Bridge Configuration chapter
Services Guide, Cisco Unified Mobility
Features and Services Guide, Cisco Unified
Administration Guide, Time Period
Administration Guide, Date/Time Group
System Guide, Time-of-Day Routing
Park Monitoring
Setting the Service Parameters for Park Monitoring
Field Description
Field Description
Configuring Product Specific Configuration Parameters
List of Parameters
Rtcp
Configuring Corporate and Personal Directories
Configuring Corporate Directories
Configuring Personal Directory
Override Common Settings Check Box
Feature Buttons and Softkeys
Dedicated Feature
Button Softkey
Modifying Phone Button Templates
Modifying a Phone Button Template for All Calls
Mcid
Secure Service URL For PAB, enter the following URL
Configuring Feature Control Policies
Setting Up Services
Feature Default Value
Unified Communications Manager Administration Guide
Adding Users to Cisco Unified Communications Manager
Giving Users Access to the User Options Web Pages
Managing the User Options Web Pages
Click Add Selected
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Specifying Options that Appear on the User Options Web Pages
Customizing and Modifying Configuration Files
Customizing the Cisco Unified IP Phone
Creating Custom Phone Rings
Ringlist.xml File Format Requirements
Configuring a Custom Phone Ring
PCM File Requirements for Custom Ring Types
Creating Custom Background Images
List.xml File Format Requirements
List.xml Example
Configuring a Custom Background Image
PNG File Requirements for Custom Background Images
Configuring Wideband Codec
Configuring the Idle Display
Automatically Disabling the Cisco Unified IP Phone Display
Display On and Off Configuration Fields
Model Information Screen
Model Information Screen, Status Menu,
Information
10-1
Status Menu
10-2
Select Administrator Settings
Status Messages Screen
Select Status Messages
Message Description Possible Explanation and Action
Ethernet Setup Menu section on page 7-4for details
If you are using DHCP, check the Dhcp server
On assigning a static IP address
Menu section on page 7-4section for details
10-5
Unified CM Security Guide
10-6
Ethernet Statistics Screen
10-7
Select Status Ethernet Statistics
10-8
Wlan Statistics Screen
Port IPv4
Select Wlan Statistics
10-9
10-10
Call Statistics Screen
Select Status
Select Call Statistics
Call Statistics screen displays these items
Voice-Quality Metrics
MOS LQK
Cisco Unified IP Phone uses
10-12
Select Administrator Settings Select Call Statistics
10-13
10-14
Current Access Point Screen
Select Current Access Point
10-15
10-16
Monitoring the Cisco Unified IP Phone Remotely
11-1
Accessing the Web Page for a Phone
11-2
Enabling and Disabling Web Page Access
Click Apply Config
Choose Device Phone
11-3
Device Information
UDI
11-4
Network Setup
About other phone settings. -2describes these items
11-5
11-6
11-7
Network Statistics
11-8
11-9
Lldp
11-10
Device Logs
Streaming Statistics
5describes the items in the Streaming Statistics areas
11-11
IP Phone uses
11-12
Configuring Settings on the Cisco Unified IP Phone chapter
Voice Quality Metrics
11-13
11-14
Resolving Startup Problems
12-1
12-2
Identifying Error Messages
12-3
Choose Tools Control Center Feature Services
12-4
Resolve, the configuration file may be corrupted
To create a new configuration file, follow these steps
Experiencing problems
12-5
Cisco Unified IP Phone Resets Unexpectedly
Symptom Cisco Unified IP Phone Unable to Obtain IP Address
Verifying the Physical Connection
Identifying Intermittent Network Outages
Verifying Dhcp Settings
Checking Static IP Address Settings
Verifying the Voice Vlan Configuration
Verifying that the Phones Have Not Been Intentionally Reset
Eliminating DNS or Other Connectivity Errors
Checking Power Connection
12-8
Troubleshooting Cisco Unified IP Phone Security
Problem Possible Cause
12-9
General Troubleshooting Tips
Summary Explanation
12-10
Displaying these statistics
12-11
To resolve this problem, re-enable the port from the switch
Halfduxcollisionexceedthreshold
12-12
12-13
12-14
Resetting the Cisco Unified IP Phone
Performing Explanation
12-15
Using the Quality Report Tool
Monitoring the Voice Quality of Calls
12-16
Where to Go for More Troubleshooting Information
Cleaning the Cisco Unified IP Phone
Troubleshooting Tips
Metric Change Condition
12-18
Providing Information to Users Via a Website
How Users Access a Voice Messaging System
How Users Configure Personal Directory Entries
Installing the Synchronizer
Configuring the Synchronizer
Supporting International Users
Support for International Call Logging
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Physical and Operating Environment Specifications
Specification Value or Range
Cable Specifications
Network Port Connector
Network and Computer Port Pinouts
Pin Number Function
Computer Port Connector
Table C-3describes the Computer port connector pinouts
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Basic Phone Administration Steps
Example User Information for these Procedures
Proceed to Configuring the Phone, page D-3
Adding a User From an External Ldap Directory
Choose System Ldap Ldap Directory
Click Perform Full Sync Now
Configuring the Phone
Proceed to the section Configuring the Phone, page D-3
Example johndoe
Example doe
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Performing Final End User Configuration Steps
Choose User Management End User
Click Device Associations
Installing the Wall Mount for Cisco Unified IP Phone
Installing the Bracket
Before You Begin
Figure E-2 Mounting the Wall Bracket
Figure E-3 Attaching the Phone Bracket
Figure E-4 Preparing the Handset Hook
Figure E-5 Attaching the Cables
Figure E-6 Attaching the Phone to the Wall Bracket
Machine
Installing the Bracket
Figure E-8 Mounting the Wall Bracket
Figure E-9 Attaching the Phone Bracket
Figure E-10 Preparing the Handset Hook
Figure E-11 Plugging the Power Cord into the Phone
Figure E-12 Attaching the Phone to the Wall Bracket
Cisco Unified IP Phone Non-Lockable Wall Mount
345749
Components
Ethernet Cable Wall bracket
Install Non-Lockable Wall Mount for phone
Figure F-4 Mount the Wall Bracket
Figure F-5 Attach the Phone Bracket
Figure F-6
Remove Phone from Non-Lockable Wall Mount
Figure F-7 Attach phone to wall bracket
Figure F-8 Tab location
Figure F-9
345743
Screws Anchors Phone bracket
Before You Begin
Figure F-13 Bracket Installation
Figure F-14 Attach Phone Bracket
Figure F-15
Figure F-16 Attach Phone to Wall Bracket
Figure F-17
Figure F-18
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Numerics
IN-1
Technical specifications Using Ldap directories
Call waiting Capf Certificate Authority Proxy Function
Cast
IN-2
DND
IN-3
Using Wired Headset port Hold Hold reversion Http
Ethernet Statistics screen
USB
HTTP, description Https
MIC
Cast CDP Dhcp Http Rtcp RTP SIP TCP Tftp UDP
IN-5
IN-6
Intentionally
Trust List Security profiles
IN-7
IN-8
VPN Tftp
DNS
IN-9
IN-10