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Cisco Systems 8961 manual OL-20861-01

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Chapter 6 Understanding the VoIP Wireless Network

Configuring Wireless LAN

Summary of Configuring the Wireless LAN in Cisco Unified Communications Manager Administration

In Cisco Unified Communications Manager administration, you must enable a parameter called “Wi-Fi” for the wireless Cisco Unified IP Phone 9971. This can be done in one of the following locations in Cisco Unified Communications Manager administration:

•To enable wireless LAN on a specific phone, select the enable setting for the Wi-Fi parameter in the Product Specific Configuration Layout section (Device > Phone) for the specific phone, and check the Override Common Settings check box.

•To enable wireless LAN for a group of phones, select the enable setting for the Wi-Fi parameter on a Common Phone Profile Configuration window (Device > Device Settings > Common Phone Profile), check the Override Common Settings check box, then associate the phone (Device > Phone page) with that common phone profile.

•To enable wireless LAN for all WLAN-capable phones in your network, select the enable setting for the Wi-Fi parameter on the Enterprise Phone Configuration window (System > Enterprise Phone Configuration), and check the Override Common Settings check box.

Note On the Phone Configuration window in Cisco Unified Communications Manager administration (Device

>Phone), when you configure the MAC address, use the wired-line MAC address. The wireless MAC address is not used for Cisco Unified Communications Manager registration.

Summary of Configuring the Wireless LAN on the Cisco Unified IP Phone

Before the phone can connect to the WLAN, you must configure the network profile for the phone with the appropriate WLAN settings. You can use the Network Setup menu on the phone to access the WLAN Setup submenu and set up the WLAN configuration. For instructions, see “WLAN Setup Menu” section on page 7-7.

		Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 8.5 (SIP)

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Cisco Systems 8961 manual OL-20861-01

Contents

Text Part Number OL-20862-01 Americas HeadquartersPage Iii N T E N T SManager Key Expansion Module Settings on the Phone Interacting with Cisco Unified Wireless APs Vii Configuring Personal DirectoryViii Status MenuTechnical Specifications Installing the Wall Mount for the Cisco Unified IP Phone E-1 Chapter Description OverviewAudience OrganizationXii Xiii Related DocumentationCisco Product Security Overview Cisco Unified IP Phones 8961, 9951,Xiv Document ConventionsConvention Description Boldface fontAn Overview of the Cisco Unified IP Phone 1describes the buttons on the Cisco Unified IP Phone 1shows the main components of the Cisco Unified IP PhoneFeatures on the Cisco Unified IP Phone 2shows the main components of the Cisco Unified IP Phone 2describes the buttons on the Cisco Unified IP Phone Features on the Cisco Unified IP Phone 3shows the main components of the Cisco Unified IP Phone 3describes the buttons on the Cisco Unified IP Phone Features on the Cisco Unified IP Phone Communications Manager System Guide What Networking Protocols are Used?Networking Protocol Purpose Usage Notes URL Authentication on Cisco Unified IP Phones sectionSIP See the LLDP-MED and Cisco Discovery ProtocolWhite paper Nologieswhitepaper0900aecd804cd46d.shtmlUDP Feature OverviewCisco Unified Communications Manager System GuideRelated Topic Configuring Telephony FeaturesSee the Security Restrictions section on Providing Users with Feature InformationSee the Overview of Supported Security Features section on Topic ReferenceManager Overview of Supported Security FeaturesUnified Communications Manager Security Guide IP Phone section on page 3-21for more information Choose AdministratorFeature Description Phones section on page 1-22for more information Cisco Unified Communications Manager Security GuideIdentifying Secure Encrypted Phone Calls Understanding Security ProfilesEstablishing and Identifying Secure Calls Security Restrictions with Conference Calls Overview Supporting 802.1X Authentication on Cisco Unified IP PhonesSecurity Restrictions OL-20861-01 Purpose For More Information Administration Guide Communications Manager AdministrationChapter in the Cisco Unified Communications Manager Task Purpose For More InformationInstalling Cisco Unified IP Phones Wireless Network See the Configuring Startup NetworkSettings section on See the Ethernet Setup Menu section on9951, and 9971 User Guide for Cisco User Guide Administration GuideTerminology Information Refer to the Cisco Unified IP PhoneA P T E R Cisco Communications Manager Administration Guide Providing Power to the Cisco Unified IP Phone Power Type Guidelines Power GuidelinesPower Outage Reducing Power Consumption on the PhoneObtaining Additional Information About Power Power Negotiation over LldpUnderstanding Phone Configuration Files Purpose Related Topics Understanding the Phone Startup ProcessCommunications Manager Security Refer to Cisco UnifiedInformation for the phone Request the configuration fileConfiguration file defines how the Cisco Unified IP Phone Task Purpose Related TopicsTaps Tool BAT updates information in the Cisco UnifiedAdding Phones with Auto-Registration Requires MAC Method Address?Adding Phones with Auto-Registration and Taps Procedure Adding Phones Using BAT Phone TemplateDetermining the MAC Address for a Cisco Unified IP Phone OL-20861-01 Network Requirements Before You BeginUnderstanding the Cisco Unified IP Phone Components Cisco Unified Communications Manager ConfigurationHandset Rest Network and Computer PortsSpeakerphone Accessory TypeCisco Accessory Third-Party AccessoriesExternal Speakers and Microphone HeadsetsUSB Port Data Information Audio Quality Subjective to the User Disabling a Wired HeadsetDisabling the USB Headset Select AccessoriesHighlight the analog headset, then press the Setup softkey Wireless Headsets Select Add Bluetooth Accessory Adding a Bluetooth Wireless Headset to the PhoneUser guides that were provided with your headset Press the Applications buttonUsing External Devices Installing the Cisco Unified IP PhoneWlan See the Headsets section on page 3-5forSee the Network and Computer Ports Section on page 3-3for guidelinesCisco Unified IP Phone 8961 Connections Back Cisco Unified IP Phone 8961 Cable Connections Side Cisco Unified IP Phone 9951 Cable Connections Back Cisco Unified IP Phone 9951 Cable Connections Side Cisco Unified IP Phone 9971 Cable Connections Back Cisco Unified IP Phone 9971 Cable Connections Side Cisco Unified IP Phone 8961, 9951, Connecting the FootstandMounting the Phone to the Wall Phone Display Viewing AngleSecuring the Phone with a Cable Lock Verifying the Phone Startup Process Configuring Startup Network SettingsConfiguring Security on the Cisco Unified IP Phone Before You Begin To configure an LSC on the phone, perform these stepsCisco Unified IP Phone Model KEMs Supported Setting Up the Cisco Unified IP Color Key Expansion ModulePower Consumption Power InformationConnecting a Single KEM to the Cisco Unified IP Phone Removing a Key Expansion Module, Troubleshooting,206800 Cisco Unified IP Phone with Three KEMs Attached Upgrading the Key Expansion Module Key Expansion Module Settings on the PhoneRemoving a Key Expansion Module TroubleshootingKEM starts to upgrade Configuring the Cisco Unified Video Camera Setting Up the Cisco Unified Video CameraSelect Accessories Highlight Cisco Unified Camera Adjusting the Camera SettingsAdjusting the Camera View Area Installation ProcedureSelect Brightness Adjusting the Brightness SettingAdjusting Auto Transmit Setting Select View AreaUsing the Cisco Unified Video Camera Post-Installation StepsUnderstanding the Wireless LAN Understanding the VoIP Wireless NetworkThis section describes the following concepts Understanding Wlan Standards and TechnologiesUNII-3 Standards for Wlan CommunicationsPart Number Band Range UNII-2Supported Countries World Mode 802.11dData Rate Range Receiver Sensitivity 802.11a Data Rates, Tx Power, Ranges, and Decibel TolerancesRadio Frequency Ranges StandardDsss Ofdm Wireless Modulation TechnologiesData Rate Range Receiver Sensitivity 802.11b 802.11b 802.11g 802.11aWLANs and Roaming Bluetooth Wireless TechnologyVoice QoS in a Wireless Network, VoIP Wlan Configuration, AP, Channel, and Domain RelationshipsAssociating to APs Components of the VoIP Wireless NetworkInteracting with Cisco Unified Wireless APs Network Voice QoS in a Wireless NetworkOL-20861-01 This section contains the following items Authentication MethodsSecurity for Voice Communications in WLANs Interacting with Cisco Unified Communications ManagerAuthenticated Key Management Pre-shared key, WPA2 Pre-shared key, or Cckm Choosing AP Authentication and Encryption MethodsEncryption Methods Or CckmCisco Unified IP Phone Cisco AP Configuration Key CommonManagement Encryption Authentication Unified VoIP Wlan ConfigurationSupported Access Points Supported APs and ModesSupported Antennas Configuring Wireless LANOL-20861-01 OL-20861-01 Setup Menus on the Cisco Unified IP Phone Configuring Settings on the Cisco Unified IP PhoneTo display a submenu repeat Step Displaying a Setup MenuEditing Values IPv4 Setup Menu Options, Security Setup Menu,Displaying a Setup Menu, Unlocking and Locking OptionsSelect button Ethernet Setup MenuOption Description To Change PC Vlan System Enterprise Phone ConfigurationWlan Setup Menu Ssid Option Description To Change IPv4 Setup Menu Options To Cisco Unified Communications Manager Security Guide Cisco Unified Communications Manager Security For this phone Security Setup MenuSee the 802.1X Authentication and Transaction LSCManager Security Guide To the Configuring the Cisco CTL ClientTrust List Menu Section in Cisco Unified Communications802.1X Authentication and Transaction Status Procedure Steps VPN Configuration MenuUse this procedure to connect through VPN Choose Applications VPN VPN Enabled If Auto-Detect Network Connection is disabledOL-20861-01 Configuring Features, Templates, Services, and Users System Guide, Cisco Unified IP Phones Feature Description Configuration ReferenceFeatures and Services Guide, Barge System Service Parameter and selectUnified Communications Manager Unified Communications Manager FeaturesServices Guide, Call Pickup chapter Communications Manager FeaturesAdministration Guide, Feature Control Configuration System Enterprise PhoneAdministration Guide, Cisco Unified IP Phone Configuration chapterBLF Services GuideManager Features and Services Guide Device PhoneDisplay Restrictions chapter Features and Services Guide, Cisco CallFeatures and Services Guide, Call Cisco Unified Communications Administration Guide, DirectoryForward Maximum Hop Count service parameter Incoming call information on the phone screen Configure the call pickup feature to supportDuring a call when it is being recorded Services Guide, Monitoring and RecordingExtention Mobility chapter in the Cisco Communications Features and ServicesSystem Guide, Understanding Route Services Guide, Cisco Extension Features and Services GuideAdministration Load Information field Choose Device Device DefaultsFrom the Bulk Administration Divert, go to the Cisco Unified IP PhoneBook or Speed Dials, Services Guide, External Call ControlPhone Button Template for Personal Address Configuration chapter Administration Guide, Hunt GroupChapters of Cisco Unified Communications Communications Manager FeatureManager Administration Guide Administration Guide, Message Waiting Features and Services Guide, MaliciousMonitoring section on Services Guide, Call Park and DirectedUnified IP Phone 9971 User Guide for Cisco Unified Communications Manager SIPPeer Firmware Sharing may also aid in firmware Go to Product Specific ConfigurationLayout area and select Enable from SimultaneouslyUnified Communications Manager Security Features and Services Guide BargeAdministration Guide, Phone Button PlarCreating Custom Phone Rings section Features and Services Guide, QualityQRT Report Tool chapterOL-20861-01 Features and Services Guide, Cisco Unified Administration Guide, ConferenceBridge Configuration chapter Services Guide, Cisco Unified MobilitySystem Guide, Time-of-Day Routing Administration Guide, Time PeriodAdministration Guide, Date/Time Group Park Monitoring Field Description Setting the Service Parameters for Park MonitoringField Description Rtcp Configuring Product Specific Configuration ParametersList of Parameters Override Common Settings Check Box Configuring Corporate and Personal DirectoriesConfiguring Corporate Directories Configuring Personal DirectoryButton Softkey Feature Buttons and SoftkeysDedicated Feature Mcid Modifying Phone Button TemplatesModifying a Phone Button Template for All Calls Secure Service URL For PAB, enter the following URL Configuring Feature Control Policies Unified Communications Manager Administration Guide Setting Up ServicesFeature Default Value Adding Users to Cisco Unified Communications Manager Click Add Selected Giving Users Access to the User Options Web PagesManaging the User Options Web Pages OL-20861-01 Specifying Options that Appear on the User Options Web Pages Customizing the Cisco Unified IP Phone Customizing and Modifying Configuration FilesRinglist.xml File Format Requirements Creating Custom Phone RingsPCM File Requirements for Custom Ring Types Configuring a Custom Phone RingList.xml Example Creating Custom Background ImagesList.xml File Format Requirements PNG File Requirements for Custom Background Images Configuring a Custom Background ImageConfiguring Wideband Codec Automatically Disabling the Cisco Unified IP Phone Display Configuring the Idle DisplayDisplay On and Off Configuration Fields 10-1 Model Information ScreenModel Information Screen, Status Menu, Information10-2 Status MenuMessage Description Possible Explanation and Action Select Administrator SettingsStatus Messages Screen Select Status MessagesMenu section on page 7-4section for details Ethernet Setup Menu section on page 7-4for detailsIf you are using DHCP, check the Dhcp server On assigning a static IP address10-5 10-6 Unified CM Security Guide10-7 Ethernet Statistics Screen10-8 Select Status Ethernet Statistics10-9 Wlan Statistics ScreenPort IPv4 Select Wlan Statistics10-10 Call Statistics screen displays these items Call Statistics ScreenSelect Status Select Call Statistics10-12 Voice-Quality MetricsMOS LQK Cisco Unified IP Phone uses10-13 Select Administrator Settings Select Call Statistics10-14 10-15 Current Access Point ScreenSelect Current Access Point 10-16 11-1 Monitoring the Cisco Unified IP Phone Remotely11-2 Accessing the Web Page for a Phone11-3 Enabling and Disabling Web Page AccessClick Apply Config Choose Device Phone11-4 Device InformationUDI 11-5 Network SetupAbout other phone settings. -2describes these items 11-6 11-7 11-8 Network Statistics11-9 11-10 Lldp11-11 Device LogsStreaming Statistics 5describes the items in the Streaming Statistics areas11-12 IP Phone uses11-13 Configuring Settings on the Cisco Unified IP Phone chapterVoice Quality Metrics 11-14 12-1 Resolving Startup Problems12-2 12-3 Identifying Error Messages12-4 Choose Tools Control Center Feature Services12-5 Resolve, the configuration file may be corruptedTo create a new configuration file, follow these steps Experiencing problemsIdentifying Intermittent Network Outages Cisco Unified IP Phone Resets UnexpectedlySymptom Cisco Unified IP Phone Unable to Obtain IP Address Verifying the Physical ConnectionVerifying that the Phones Have Not Been Intentionally Reset Verifying Dhcp SettingsChecking Static IP Address Settings Verifying the Voice Vlan Configuration12-8 Eliminating DNS or Other Connectivity ErrorsChecking Power Connection 12-9 Troubleshooting Cisco Unified IP Phone SecurityProblem Possible Cause 12-10 General Troubleshooting TipsSummary Explanation 12-11 Displaying these statistics12-12 To resolve this problem, re-enable the port from the switchHalfduxcollisionexceedthreshold 12-13 12-14 12-15 Resetting the Cisco Unified IP PhonePerforming Explanation 12-16 Using the Quality Report ToolMonitoring the Voice Quality of Calls Metric Change Condition Where to Go for More Troubleshooting InformationCleaning the Cisco Unified IP Phone Troubleshooting Tips12-18 Providing Information to Users Via a Website How Users Access a Voice Messaging System Installing the Synchronizer How Users Configure Personal Directory EntriesConfiguring the Synchronizer Support for International Call Logging Supporting International UsersOL-20861-01 Specification Value or Range Physical and Operating Environment SpecificationsPin Number Function Cable SpecificationsNetwork Port Connector Network and Computer Port PinoutsTable C-3describes the Computer port connector pinouts Computer Port ConnectorOL-20861-01 Example User Information for these Procedures Basic Phone Administration StepsClick Perform Full Sync Now Proceed to Configuring the Phone, page D-3Adding a User From an External Ldap Directory Choose System Ldap Ldap DirectoryExample doe Configuring the PhoneProceed to the section Configuring the Phone, page D-3 Example johndoeOL-20861-01 OL-20861-01 Click Device Associations Performing Final End User Configuration StepsChoose User Management End User Installing the Wall Mount for Cisco Unified IP Phone Before You Begin Installing the BracketFigure E-2 Mounting the Wall Bracket Figure E-3 Attaching the Phone Bracket Figure E-4 Preparing the Handset Hook Figure E-5 Attaching the Cables Figure E-6 Attaching the Phone to the Wall Bracket Machine Installing the Bracket Figure E-8 Mounting the Wall Bracket Figure E-9 Attaching the Phone Bracket Figure E-10 Preparing the Handset Hook Figure E-11 Plugging the Power Cord into the Phone Figure E-12 Attaching the Phone to the Wall Bracket Cisco Unified IP Phone Non-Lockable Wall Mount 345749 Ethernet Cable Wall bracket ComponentsInstall Non-Lockable Wall Mount for phone Figure F-4 Mount the Wall Bracket Figure F-5 Attach the Phone Bracket Figure F-6 Figure F-7 Attach phone to wall bracket Remove Phone from Non-Lockable Wall MountFigure F-8 Tab location Figure F-9 345743 Screws Anchors Phone bracket Before You Begin Figure F-13 Bracket Installation Figure F-14 Attach Phone Bracket Figure F-15 Figure F-16 Attach Phone to Wall Bracket Figure F-17 Figure F-18 OL-20861-01 IN-1 NumericsIN-2 Technical specifications Using Ldap directoriesCall waiting Capf Certificate Authority Proxy Function CastIN-3 DNDHTTP, description Https Using Wired Headset port Hold Hold reversion HttpEthernet Statistics screen USBIN-5 MICCast CDP Dhcp Http Rtcp RTP SIP TCP Tftp UDP IN-6 IN-7 IntentionallyTrust List Security profiles IN-8 IN-9 VPN TftpDNS IN-10