Cisco Systems 8961 Features and Services Guide, Cisco Call, Features and Services Guide, Call

Chapter 8 Configuring Features, Templates, Services, and Users

Telephony Features Available for the Cisco Unified IP Phone

Table 8-1	Telephony Features for the Cisco Unified IP Phone (continued)
Feature		Description	Configuration Reference
Busy Lamp Field		Provides enhancements to BLF speed dial. Allows	For more information, go to the “Call Pickup”
(BLF) Pickup		you to configure a Directory Number (DN) that a	chapter in the Cisco Unified Communications
		user can monitor for incoming calls. When the DN	Manager Features and Services Guide.
		receives an incoming call, the system alerts the
		monitoring user, who can then pick up the call.
Call Back		Provides users with an audio and visual alert on the	For more information, refer to:
		phone when a busy or unavailable party becomes	• Cisco Unified Communications Manager
		available.
			System Guide, “Cisco Unified IP Phone”
			chapter.
			• Cisco Unified Communications Manager
			Features and Services Guide, “Cisco Call
			Back” chapter.
Call Chaperone		Allows an authorized Call Chaperone user to	For more information, refer to the Cisco
		supervise and record a call.	Unified Communications Manager Features
		Note This feature will work only if the External	and Services Guide, “External Call Control”
		Call Control feature, described later in this	chapter.
		table, is also configured.
		The Call Chaperone user intercepts and answers
		the call from calling party, manually creates a
		conference to the called party and remains on the
		conference to supervise and record the call. Cisco
		Unified IP Phones that have the Call Chaperone
		feature configured on them have a Record softkey.
		The Call Chaperone user presses the Record
		softkey to record a call.
		For chaperoned calls, an announcement is played
		or spoken by one of the participants at the start of
		the call. An announcement will alert later
		participants in the call that the call is being
		recorded.
Call display		Determines the information that will display for	For more information, refer to:
restrictions		calling or connected lines, depending on the parties	• Cisco Unified Communications Manager
		who are involved in the call.
			Administration Guide, “Cisco Unified IP
			Phone Configuration” chapter.
			• Cisco Unified Communications Manager
			Features and Services Guide, “Call
			Display Restrictions” chapter.

Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 8.5 (SIP)

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