Main
Page
CONTENTS
Page
Page
Page
Page
Page
Page
Page
Preface
Overview
Audience
Organization
Page
Related Documentation
Obtaining Documentation, Obtaining Support, and Security Guidelines
Cisco Product Security Overview
Document Conventions
An Overview of the Cisco Unified IP Phone
1-2
Understanding the Cisco Unified IP Phone 8961, 9951, and 9971
Table 1-1 describes the buttons on the Cisco Unified IP Phone 8961.
Figure 1-1 shows the main components of the Cisco Unified IP Phone 8961.
1
2
Page
1-4
Figure 1-2 shows the main components of the Cisco Unified IP Phone 9951.
17
18 19
20
Page
1-6
11
12
13
14
Page
Page
Page
What Networking Protocols are Used?
Page
Page
What Features are Supported on the Cisco Unified IP Phone 8961, 9951, and 9971?
Feature Overview
Configuring Telephony Features
Configuring Network Parameters Using the Cisco Unified IP Phone
Providing Users with Feature Information
Understanding Security Features for Cisco Unified IP Phones
Overview of Supported Security Features
Page
Page
Understanding Security Profiles
Identifying Secure (Encrypted) Phone Calls
Establishing and Identifying Secure Conference Calls
Establishing and Identifying Secure Calls
Call Security Interactions and Restrictions
Page
Supporting 802.1X Authentication on Cisco Unified IP Phones
Overview
Required Network Components
Best PracticesRequirements and Recommendations
Security Restrictions
Overview of Configuring and Installing Cisco Unified IP Phones
Configuring Cisco Unified IP Phones in Cisco Unified Communications Manager
Page
Page
Page
Installing Cisco Unified IP Phones
Checklist for Installing the Cisco Unified IP Phone 8961, 9951, and 9971
Page
Terminology Information
Preparing to Install the Cisco Unified IP Phone on Your Network
Understanding Interactions with Other Cisco Unified IP Telephony Products
Understanding How the Cisco Unified IP Phone Interacts with Cisco Unified Communications Manager
Understanding How the Cisco Unified IP Phone Interacts with the VLAN
Providing Power to the Cisco Unified IP Phone
Power Guidelines
Power Outage
Reducing Power Consumption on the Phone
Power Negotiation over LLDP
Obtaining Additional Information About Power
Understanding Phone Configuration Files
Understanding the Phone Startup Process
Page
Adding Phones to the Cisco Unified Communications Manager Database
Adding Phones with Auto-Registration
Adding Phones with Auto-Registration and TAPS
Adding Phones with Cisco Unified Communications Manager Administration
Adding Phones Using BAT Phone Template
Determining the MAC Address for a Cisco Unified IP Phone
Page
Setting Up the Cisco Unified IP Phone
Before You Begin
Network Requirements
Cisco Unified Communications Manager Configuration
Understanding the Cisco Unified IP Phone Components
Network and Computer Ports
Handset Rest
4
21 3
Speakerphone
Accessory Support on the Cisco Unified IP Phone 8961, 9951, and 9971
USB Port Data Information
External Speakers and Microphone
Headsets
Audio Quality Subjective to the User
Wired Headsets
USB Headsets
Analog Headsets
Wireless Headsets
Using Bluetooth Wireless Headsets
Handsfree Profile
Adding a Bluetooth Wireless Headset to the Phone
Removing a Bluetooth Device From the Phone
Related Documentation About Bluetooth Wireless Headsets
Important Note about Headset Types
Using External Devices
Installing the Cisco Unified IP Phone
Page
Page
Page
Page
Page
Page
Page
Connecting the Footstand
Phone Display Viewing Angle
Securing the Phone with a Cable Lock
Mounting the Phone to the Wall
Verifying the Phone Startup Process
Configuring Startup Network Settings
Configuring Security on the Cisco Unified IP Phone
Page
Setting Up the Cisco Unified IP Color Key Expansion Module
Installing a Key Expansion Module on the Cisco Unified IP Phone
Power Information
Connecting a Single KEM to the Cisco Unified IP Phone
Connecting Two or More KEMs to the Phone Using the KEM Spine Connector
Configuring the Key Expansion Module in Cisco Unified Communications Manager Administration
Key Expansion Module Settings on the Phone
Upgrading the Key Expansion Module
Removing a Key Expansion Module
Troubleshooting
Setting Up the Cisco Unified Video Camera
Configuring the Cisco Unified Video Camera
Attaching the Cisco Unified Video Camera
Adjusting the Camera Settings
Adjusting the Camera View Area
Adjusting the Brightness Setting
Adjusting Auto Transmit Setting
Post-Installation Steps
Using the Cisco Unified Video Camera
Understanding the VoIP Wireless Network
Understanding the Wireless LAN
Understanding WLAN Standards and Technologies
802.11 Standards for WLAN Communications
World Mode (802.11d)
Radio Frequency Ranges
802.11 Data Rates, Tx Power, Ranges, and Decibel Tolerances
Wireless Modulation Technologies
AP, Channel, and Domain Relationships
WLANs and Roaming
Bluetooth Wireless Technology
Components of the VoIP Wireless Network
Interacting with Cisco Unified Wireless APs
Associating to APs
Voice QoS in a Wireless Network
Page
Interacting with Cisco Unified Communications Manager
Security for Voice Communications in WLANs
Authentication Methods
Authenticated Key Management
Encryption Methods
Choosing AP Authentication and Encryption Methods
Page
VoIP WLAN Configuration
Supported Access Points
Supported APs and Modes
Supported Antennas
Configuring Wireless LAN
Summary of Configuring the Wireless LAN in Cisco Unified Communications Manager Administration
Summary of Configuring the Wireless LAN on the Cisco Unified IP Phone
Page
Configuring Settings on the Cisco Unified IP Phone
Setup Menus on the Cisco Unified IP Phone
Displaying a Setup Menu
Unlocking and Locking Options
Editing Values
Ethernet Setup Menu
Page
Page
WLAN Setup Menu
Page
Page
IPv4 Setup Menu Options
Page
Page
Security Setup Menu
Trust List Menu
802.1X Authentication and Transaction Status
VPN Configuration Menu
Connecting to VPN
VPN Configuration Settings
Page
Configuring Features, Templates, Services, and Users
Telephony Features Available for the Cisco Unified IP Phone
Page
Page
Page
Page
Page
Page
Page
Page
Page
Page
Page
Page
Page
Page
Page
Page
Page
Page
Page
Page
Park Monitoring
Setting the Service Parameters for Park Monitoring
Setting Park Monitoring Parameters in Directory Number Configuration Window
Setting Park Monitoring Parameter in Hunt Pilot Configuration Window
Configuring Product Specific Configuration Parameters
Configuring Corporate and Personal Directories
Configuring Corporate Directories
Configuring Personal Directory
Feature Buttons and Softkeys
Modifying Phone Button Templates
Modifying a Phone Button Template for All Calls
Modifying a Phone Button Template for Personal Address Book or Speed Dials
Configuring Feature Control Policies
Setting Up Services
Adding Users to Cisco Unified Communications Manager
Managing the User Options Web Pages
Giving Users Access to the User Options Web Pages
Page
Specifying Options that Appear on the User Options Web Pages
Customizing the Cisco Unified IP Phone
Customizing and Modifying Configuration Files
Creating Custom Phone Rings
Ringlist.xml File Format Requirements
PCM File Requirements for Custom Ring Types
Configuring a Custom Phone Ring
Creating Custom Background Images
List.xml File Format Requirements
PNG File Requirements for Custom Background Images
Configuring a Custom Background Image
Configuring Wideband Codec
Configuring the Idle Display
Automatically Disabling the Cisco Unified IP Phone Display
Page
Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone
Model Information Screen
Status Menu
Status Messages Screen
Page
Page
Page
Ethernet Statistics Screen
Page
WLAN Statistics Screen
Page
Call Statistics Screen
Page
Video Statistics Screen
Page
Current Access Point Screen
Page
Monitoring the Cisco Unified IP Phone Remotely
Accessing the Web Page for a Phone
Enabling and Disabling Web Page Access
Configuring the Cisco Unified IP Phone to use HTTP/HTTPS Protocols
Device Information
Network Setup
Page
Page
Network Statistics
Page
Page
Device Logs
Streaming Statistics
Page
Page
Page
Troubleshooting and Maintenance
Resolving Startup Problems
Symptom: The Cisco Unified IP Phone Does Not Go Through its Normal Startup Process
Symptom: The Cisco Unified IP Phone Does Not Register with Cisco Unified Communications Manager
Identifying Error Messages
Checking Network Connectivity
Verifying TFTP Server Settings
Verifying IP Addressing and Routing
Verifying DNS Settings
Cisco CallManager and TFTP Services Are Not Running
Creating a New Configuration File
Registering the Phone with Cisco Unified Communications Manager
Symptom: Cisco Unified IP Phone Unable to Obtain IP Address
Cisco Unified IP Phone Resets Unexpectedly
Verifying the Physical Connection
Identifying Intermittent Network Outages
Verifying DHCP Settings
Checking Static IP Address Settings
Verifying the Voice VLAN Configuration
Verifying that the Phones Have Not Been Intentionally Reset
Eliminating DNS or Other Connectivity Errors
Checking Power Connection
Troubleshooting Cisco Unified IP Phone Security
General Troubleshooting Tips
Page
Page
Page
Page
Resetting the Cisco Unified IP Phone
Using the Quality Report Tool
Monitoring the Voice Quality of Calls
Troubleshooting Tips
Where to Go for More Troubleshooting Information
Cleaning the Cisco Unified IP Phone
Page
A
Providing Information to Users Via a Website
How Users Obtain Support for the Cisco Unified IP Phone
Giving Users Access to the User Options Web Pages
How Users Subscribe to Services and Configure Phone Features
How Users Access a Voice Messaging System
How Users Configure Personal Directory Entries
Installing and Configuring the Cisco Unified IP Phone Address Book Synchronizer
Page
B
Supporting International Users
Installing the Cisco Unified Communications Manager Locale Installer
Support for International Call Logging
Page
C
Technical Specifications
Physical and Operating Environment Specifications
Cable Specifications
Network and Computer Port Pinouts
Page
Page
D
Basic Phone Administration Steps
Example User Information for these Procedures
Adding a User to Cisco Unified Communications Manager
Adding a User From an External LDAP Directory
Adding a User Directly to Cisco Unified Communications Manager
Configuring the Phone
Page
Page
Performing Final End User Configuration Steps
E
Installing the Wall Mount for the Cisco Unified IP Phone
Installing the Wall Mount for Cisco Unified IP Phone 8961, 9951, and 9971
Installing the Bracket
E-3
AB
C D
Page
Page
Page
Page
Installing a Wall Mount for a Phone with a Key Expansion Module
Installing the Bracket
E-10
Figure E-8 Mounting the Wall Bracket
AB
C D
Page
Page
Page
Page
F
Cisco Unified IP Phone Non-Lockable Wall Mount
ADA Non-Lockable Wall Mount Kit for 8961 Series and 9900 Series IP Phones
Page
F-3
Components
Install Non-Lockable Wall Mount for phone
F-5
Figure F-4 Mount the Wall Bracket
A
cords from the base of the phone.
b. Remove the label covers that are concealing the screw holes.
Page
Page
Remove Phone from Non-Lockable Wall Mount
Page
ADA Non-Lockable Wall Mount Kit for 8961 Series and 9900 Series IP Phones with Key Expansion Module
Page
F-12
Components
Install Non-Lockable Wall Mount Kit for Phone with Key Expansion Module
Page
Page
Page
Remove Phone and Key Expansion Module from Non-Lockable Wall Mount
Page
Page
Page
INDEX
Numerics
A
B
C
D
E
F
G
H
I
K
L
M
N
O
P
Q
R
S
T
U
V
W
X