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Cisco Systems 8961 manual OL-20861-01

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Chapter 1 An Overview of the Cisco Unified IP Phone

Overview of Configuring and Installing Cisco Unified IP Phones

The following topics provide an overview of procedures for adding Cisco Unified IP Phones to your network:

•Configuring Cisco Unified IP Phones in Cisco Unified Communications Manager, page 1-24

•Installing Cisco Unified IP Phones, page 1-28

Configuring Cisco Unified IP Phones in Cisco Unified Communications Manager

To add phones to the Cisco Unified Communications Manager database, you can use:

•Auto-registration

•Cisco Unified Communications Manager Administration

•Bulk Administration Tool (BAT)

•BAT and the Tool for Auto-Registered Phones Support (TAPS)

For more information about these choices, see the “Adding Phones to the Cisco Unified Communications Manager Database” section on page 2-9.

For general information about configuring phones in Cisco Unified Communications Manager, refer to the following documentation:

•Cisco Unified IP Phones, Cisco Unified Communications Manager System Guide

•Cisco Unified IP Phone Configuration, Cisco Unified Communications Manager Administration Guide.

•Autoregistration Configuration, Cisco Unified Communications Manager Administration Guide.

•Cisco Unified Communications Manager Bulk Administration Guide.

	Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 8.5 (SIP)
1-24	OL-20861-01

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Cisco Systems 8961 manual OL-20861-01

Contents

Americas Headquarters Text Part Number OL-20862-01Page N T E N T S IiiManager Key Expansion Module Settings on the Phone Interacting with Cisco Unified Wireless APs Configuring Personal Directory ViiStatus Menu ViiiTechnical Specifications Installing the Wall Mount for the Cisco Unified IP Phone E-1 Organization OverviewAudience Chapter DescriptionXii Cisco Unified IP Phones 8961, 9951, Related DocumentationCisco Product Security Overview XiiiBoldface font Document ConventionsConvention Description XivAn Overview of the Cisco Unified IP Phone 1shows the main components of the Cisco Unified IP Phone 1describes the buttons on the Cisco Unified IP PhoneFeatures on the Cisco Unified IP Phone 2shows the main components of the Cisco Unified IP Phone 2describes the buttons on the Cisco Unified IP Phone Features on the Cisco Unified IP Phone 3shows the main components of the Cisco Unified IP Phone 3describes the buttons on the Cisco Unified IP Phone Features on the Cisco Unified IP Phone Communications Manager System Guide What Networking Protocols are Used?Networking Protocol Purpose Usage Notes Authentication on Cisco Unified IP Phones section URLNologieswhitepaper0900aecd804cd46d.shtml See the LLDP-MED and Cisco Discovery ProtocolWhite paper SIPSystem Guide Feature OverviewCisco Unified Communications Manager UDPConfiguring Telephony Features Related TopicTopic Reference Providing Users with Feature InformationSee the Overview of Supported Security Features section on See the Security Restrictions section onManager Overview of Supported Security FeaturesUnified Communications Manager Security Guide IP Phone section on page 3-21for more information Choose AdministratorFeature Description Cisco Unified Communications Manager Security Guide Phones section on page 1-22for more informationUnderstanding Security Profiles Identifying Secure Encrypted Phone CallsEstablishing and Identifying Secure Calls Security Restrictions with Conference Calls Supporting 802.1X Authentication on Cisco Unified IP Phones OverviewSecurity Restrictions OL-20861-01 Purpose For More Information Communications Manager Administration Administration GuideTask Purpose For More Information Chapter in the Cisco Unified Communications ManagerInstalling Cisco Unified IP Phones See the Ethernet Setup Menu section on See the Configuring Startup NetworkSettings section on Wireless NetworkRefer to the Cisco Unified IP Phone User Guide Administration GuideTerminology Information 9951, and 9971 User Guide for CiscoA P T E R Cisco Communications Manager Administration Guide Providing Power to the Cisco Unified IP Phone Reducing Power Consumption on the Phone Power GuidelinesPower Outage Power Type GuidelinesPower Negotiation over Lldp Obtaining Additional Information About PowerUnderstanding Phone Configuration Files Understanding the Phone Startup Process Purpose Related TopicsRefer to Cisco Unified Communications Manager SecurityTask Purpose Related Topics Request the configuration fileConfiguration file defines how the Cisco Unified IP Phone Information for the phoneRequires MAC Method Address? Tool BAT updates information in the Cisco UnifiedAdding Phones with Auto-Registration TapsAdding Phones with Auto-Registration and Taps Adding Phones Using BAT Phone Template ProcedureDetermining the MAC Address for a Cisco Unified IP Phone OL-20861-01 Before You Begin Network RequirementsCisco Unified Communications Manager Configuration Understanding the Cisco Unified IP Phone ComponentsNetwork and Computer Ports Handset RestThird-Party Accessories Accessory TypeCisco Accessory SpeakerphoneExternal Speakers and Microphone HeadsetsUSB Port Data Information Disabling a Wired Headset Audio Quality Subjective to the UserDisabling the USB Headset Select AccessoriesHighlight the analog headset, then press the Setup softkey Wireless Headsets Adding a Bluetooth Wireless Headset to the Phone Select Add Bluetooth AccessoryPress the Applications button User guides that were provided with your headsetInstalling the Cisco Unified IP Phone Using External DevicesSection on page 3-3for guidelines See the Headsets section on page 3-5forSee the Network and Computer Ports WlanCisco Unified IP Phone 8961 Connections Back Cisco Unified IP Phone 8961 Cable Connections Side Cisco Unified IP Phone 9951 Cable Connections Back Cisco Unified IP Phone 9951 Cable Connections Side Cisco Unified IP Phone 9971 Cable Connections Back Cisco Unified IP Phone 9971 Cable Connections Side Connecting the Footstand Cisco Unified IP Phone 8961, 9951,Mounting the Phone to the Wall Phone Display Viewing AngleSecuring the Phone with a Cable Lock Verifying the Phone Startup Process Configuring Startup Network SettingsConfiguring Security on the Cisco Unified IP Phone To configure an LSC on the phone, perform these steps Before You BeginSetting Up the Cisco Unified IP Color Key Expansion Module Cisco Unified IP Phone Model KEMs SupportedRemoving a Key Expansion Module, Troubleshooting, Power InformationConnecting a Single KEM to the Cisco Unified IP Phone Power Consumption206800 Cisco Unified IP Phone with Three KEMs Attached Key Expansion Module Settings on the Phone Upgrading the Key Expansion ModuleRemoving a Key Expansion Module TroubleshootingKEM starts to upgrade Setting Up the Cisco Unified Video Camera Configuring the Cisco Unified Video CameraInstallation Procedure Adjusting the Camera SettingsAdjusting the Camera View Area Select Accessories Highlight Cisco Unified CameraSelect View Area Adjusting the Brightness SettingAdjusting Auto Transmit Setting Select BrightnessPost-Installation Steps Using the Cisco Unified Video CameraUnderstanding the VoIP Wireless Network Understanding the Wireless LANUnderstanding Wlan Standards and Technologies This section describes the following conceptsUNII-2 Standards for Wlan CommunicationsPart Number Band Range UNII-3World Mode 802.11d Supported CountriesStandard Data Rates, Tx Power, Ranges, and Decibel TolerancesRadio Frequency Ranges Data Rate Range Receiver Sensitivity 802.11a802.11b 802.11g 802.11a Wireless Modulation TechnologiesData Rate Range Receiver Sensitivity 802.11b Dsss OfdmAP, Channel, and Domain Relationships Bluetooth Wireless TechnologyVoice QoS in a Wireless Network, VoIP Wlan Configuration, WLANs and RoamingAssociating to APs Components of the VoIP Wireless NetworkInteracting with Cisco Unified Wireless APs Voice QoS in a Wireless Network NetworkOL-20861-01 Interacting with Cisco Unified Communications Manager Authentication MethodsSecurity for Voice Communications in WLANs This section contains the following itemsAuthenticated Key Management Or Cckm Choosing AP Authentication and Encryption MethodsEncryption Methods Pre-shared key, WPA2 Pre-shared key, or CckmCisco Unified IP Phone Cisco AP Configuration Key CommonManagement Encryption Authentication Supported APs and Modes VoIP Wlan ConfigurationSupported Access Points UnifiedConfiguring Wireless LAN Supported AntennasOL-20861-01 OL-20861-01 Configuring Settings on the Cisco Unified IP Phone Setup Menus on the Cisco Unified IP PhoneDisplaying a Setup Menu To display a submenu repeat StepUnlocking and Locking Options IPv4 Setup Menu Options, Security Setup Menu,Displaying a Setup Menu, Editing ValuesSelect button Ethernet Setup MenuOption Description To Change PC Vlan Configuration System Enterprise PhoneWlan Setup Menu Ssid Option Description To Change IPv4 Setup Menu Options To Cisco Unified Communications Manager Security Guide Cisco Unified Communications Manager Security LSC Security Setup MenuSee the 802.1X Authentication and Transaction For this phoneSection in Cisco Unified Communications To the Configuring the Cisco CTL ClientTrust List Menu Manager Security Guide802.1X Authentication and Transaction Status Procedure Steps VPN Configuration MenuUse this procedure to connect through VPN VPN Enabled If Auto-Detect Network Connection is disabled Choose Applications VPNOL-20861-01 Configuring Features, Templates, Services, and Users System Service Parameter and select Feature Description Configuration ReferenceFeatures and Services Guide, Barge System Guide, Cisco Unified IP PhonesCommunications Manager Features Unified Communications Manager FeaturesServices Guide, Call Pickup chapter Unified Communications ManagerPhone Configuration chapter Configuration System Enterprise PhoneAdministration Guide, Cisco Unified IP Administration Guide, Feature ControlDevice Phone Services GuideManager Features and Services Guide BLFDisplay Restrictions chapter Features and Services Guide, Cisco CallFeatures and Services Guide, Call Cisco Unified Communications Administration Guide, DirectoryForward Maximum Hop Count service parameter Services Guide, Monitoring and Recording Configure the call pickup feature to supportDuring a call when it is being recorded Incoming call information on the phone screenExtention Mobility chapter in the Cisco Communications Features and ServicesSystem Guide, Understanding Route Services Guide, Cisco Extension Features and Services GuideAdministration Divert, go to the Cisco Unified IP Phone Choose Device Device DefaultsFrom the Bulk Administration Load Information fieldBook or Speed Dials, Services Guide, External Call ControlPhone Button Template for Personal Address Administration Guide, Hunt Group Configuration chapterChapters of Cisco Unified Communications Communications Manager FeatureManager Administration Guide Features and Services Guide, Malicious Administration Guide, Message WaitingUnified Communications Manager SIP Services Guide, Call Park and DirectedUnified IP Phone 9971 User Guide for Cisco Monitoring section onSimultaneously Go to Product Specific ConfigurationLayout area and select Enable from Peer Firmware Sharing may also aid in firmwarePlar Features and Services Guide BargeAdministration Guide, Phone Button Unified Communications Manager SecurityReport Tool chapter Features and Services Guide, QualityQRT Creating Custom Phone Rings sectionOL-20861-01 Services Guide, Cisco Unified Mobility Administration Guide, ConferenceBridge Configuration chapter Features and Services Guide, Cisco UnifiedSystem Guide, Time-of-Day Routing Administration Guide, Time PeriodAdministration Guide, Date/Time Group Park Monitoring Setting the Service Parameters for Park Monitoring Field DescriptionField Description Rtcp Configuring Product Specific Configuration ParametersList of Parameters Configuring Personal Directory Configuring Corporate and Personal DirectoriesConfiguring Corporate Directories Override Common Settings Check BoxButton Softkey Feature Buttons and SoftkeysDedicated Feature Mcid Modifying Phone Button TemplatesModifying a Phone Button Template for All Calls Secure Service URL For PAB, enter the following URL Configuring Feature Control Policies Unified Communications Manager Administration Guide Setting Up ServicesFeature Default Value Adding Users to Cisco Unified Communications Manager Click Add Selected Giving Users Access to the User Options Web PagesManaging the User Options Web Pages OL-20861-01 Specifying Options that Appear on the User Options Web Pages Customizing and Modifying Configuration Files Customizing the Cisco Unified IP PhoneCreating Custom Phone Rings Ringlist.xml File Format RequirementsConfiguring a Custom Phone Ring PCM File Requirements for Custom Ring TypesList.xml Example Creating Custom Background ImagesList.xml File Format Requirements Configuring a Custom Background Image PNG File Requirements for Custom Background ImagesConfiguring Wideband Codec Configuring the Idle Display Automatically Disabling the Cisco Unified IP Phone DisplayDisplay On and Off Configuration Fields Information Model Information ScreenModel Information Screen, Status Menu, 10-1Status Menu 10-2Select Status Messages Select Administrator SettingsStatus Messages Screen Message Description Possible Explanation and ActionOn assigning a static IP address Ethernet Setup Menu section on page 7-4for detailsIf you are using DHCP, check the Dhcp server Menu section on page 7-4section for details10-5 Unified CM Security Guide 10-6Ethernet Statistics Screen 10-7Select Status Ethernet Statistics 10-8Select Wlan Statistics Wlan Statistics ScreenPort IPv4 10-910-10 Select Call Statistics Call Statistics ScreenSelect Status Call Statistics screen displays these itemsCisco Unified IP Phone uses Voice-Quality MetricsMOS LQK 10-12Select Administrator Settings Select Call Statistics 10-1310-14 10-15 Current Access Point ScreenSelect Current Access Point 10-16 Monitoring the Cisco Unified IP Phone Remotely 11-1Accessing the Web Page for a Phone 11-2Choose Device Phone Enabling and Disabling Web Page AccessClick Apply Config 11-311-4 Device InformationUDI 11-5 Network SetupAbout other phone settings. -2describes these items 11-6 11-7 Network Statistics 11-811-9 Lldp 11-105describes the items in the Streaming Statistics areas Device LogsStreaming Statistics 11-11IP Phone uses 11-1211-13 Configuring Settings on the Cisco Unified IP Phone chapterVoice Quality Metrics 11-14 Resolving Startup Problems 12-112-2 Identifying Error Messages 12-3Choose Tools Control Center Feature Services 12-4Experiencing problems Resolve, the configuration file may be corruptedTo create a new configuration file, follow these steps 12-5Verifying the Physical Connection Cisco Unified IP Phone Resets UnexpectedlySymptom Cisco Unified IP Phone Unable to Obtain IP Address Identifying Intermittent Network OutagesVerifying the Voice Vlan Configuration Verifying Dhcp SettingsChecking Static IP Address Settings Verifying that the Phones Have Not Been Intentionally Reset12-8 Eliminating DNS or Other Connectivity ErrorsChecking Power Connection 12-9 Troubleshooting Cisco Unified IP Phone SecurityProblem Possible Cause 12-10 General Troubleshooting TipsSummary Explanation Displaying these statistics 12-1112-12 To resolve this problem, re-enable the port from the switchHalfduxcollisionexceedthreshold 12-13 12-14 12-15 Resetting the Cisco Unified IP PhonePerforming Explanation 12-16 Using the Quality Report ToolMonitoring the Voice Quality of Calls Troubleshooting Tips Where to Go for More Troubleshooting InformationCleaning the Cisco Unified IP Phone Metric Change Condition12-18 Providing Information to Users Via a Website How Users Access a Voice Messaging System How Users Configure Personal Directory Entries Installing the SynchronizerConfiguring the Synchronizer Supporting International Users Support for International Call LoggingOL-20861-01 Physical and Operating Environment Specifications Specification Value or RangeNetwork and Computer Port Pinouts Cable SpecificationsNetwork Port Connector Pin Number FunctionComputer Port Connector Table C-3describes the Computer port connector pinoutsOL-20861-01 Basic Phone Administration Steps Example User Information for these ProceduresChoose System Ldap Ldap Directory Proceed to Configuring the Phone, page D-3Adding a User From an External Ldap Directory Click Perform Full Sync NowExample johndoe Configuring the PhoneProceed to the section Configuring the Phone, page D-3 Example doeOL-20861-01 OL-20861-01 Click Device Associations Performing Final End User Configuration StepsChoose User Management End User Installing the Wall Mount for Cisco Unified IP Phone Installing the Bracket Before You BeginFigure E-2 Mounting the Wall Bracket Figure E-3 Attaching the Phone Bracket Figure E-4 Preparing the Handset Hook Figure E-5 Attaching the Cables Figure E-6 Attaching the Phone to the Wall Bracket Machine Installing the Bracket Figure E-8 Mounting the Wall Bracket Figure E-9 Attaching the Phone Bracket Figure E-10 Preparing the Handset Hook Figure E-11 Plugging the Power Cord into the Phone Figure E-12 Attaching the Phone to the Wall Bracket Cisco Unified IP Phone Non-Lockable Wall Mount 345749 Components Ethernet Cable Wall bracketInstall Non-Lockable Wall Mount for phone Figure F-4 Mount the Wall Bracket Figure F-5 Attach the Phone Bracket Figure F-6 Remove Phone from Non-Lockable Wall Mount Figure F-7 Attach phone to wall bracketFigure F-8 Tab location Figure F-9 345743 Screws Anchors Phone bracket Before You Begin Figure F-13 Bracket Installation Figure F-14 Attach Phone Bracket Figure F-15 Figure F-16 Attach Phone to Wall Bracket Figure F-17 Figure F-18 OL-20861-01 Numerics IN-1Cast Technical specifications Using Ldap directoriesCall waiting Capf Certificate Authority Proxy Function IN-2DND IN-3USB Using Wired Headset port Hold Hold reversion HttpEthernet Statistics screen HTTP, description HttpsIN-5 MICCast CDP Dhcp Http Rtcp RTP SIP TCP Tftp UDP IN-6 IN-7 IntentionallyTrust List Security profiles IN-8 IN-9 VPN TftpDNS IN-10