Cisco Systems 8961 manual 10-5

Chapter 10 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone

Status Menu

Table 10-2		Status Messages on the Cisco Unified IP Phone (continued)
	Message		Description	Possible Explanation and Action
	File not found <Cfg File>		The name-based and default	The configuration file for a phone is created when the phone is
			configuration file was not	added to the Cisco Unified Communications Manager database.
			found on the TFTP Server.	If the phone has not been added to the Cisco Unified
				Communications Manager database, the TFTP server generates
				a CFG File Not Found response.
				• Phone is not registered with Cisco Unified
				Communications Manager.
				You must manually add the phone to Cisco Unified
				Communications Manager if you are not allowing phones
				to auto-register. See the “Adding Phones with Cisco
				Unified Communications Manager Administration”
				section on page 2-12for details.
				• If you are using DHCP, verify that the DHCP server is
				pointing to the correct TFTP server.
				• If you are using static IP addresses, check configuration of
				the TFTP server. See the “Ethernet Setup Menu” section on
				page 7-4for details on assigning a TFTP server.
	File Not Found		This message displays on the	No impact; the phone can still register to Cisco Unified
	<CTLFile.tlv>		phone when the Cisco Unified	Communications Manager.
			Communications Manager
			cluster is not in secure mode.
	IP address released		The phone has been configured	The phone remains idle until it is power cycled or you reset the
			to release its IP address.	DHCP address. See the “Ethernet Setup Menu” section on
				page 7-4for details.
	ITL installed		The ITL file is installed in the	None. This message is informational only. The ITL file was not
			phone.	installed previously.
				For more information about the ITL file, refer to Cisco Unified
				Communications Manager Security Guide.
	Load rejected HC		The application that was	Occurs if you were attempting to install a version of software
			downloaded is not compatible	on this phone that did not support hardware changes on this
			with the phone’s hardware.	newer phone.
				Check the load ID assigned to the phone (from Cisco Unified
				Communications Manager, choose Device > Phone). Re-enter
				the load displayed on the phone.
	No default router		DHCP or static configuration	• If the phone has a static IP address, verify that the default
			did not specify a default router.	router has been configured. See the “Ethernet Setup Menu”
				section on page 7-4section for details.
				• If you are using DHCP, the DHCP server has not provided
				a default router. Check the DHCP server configuration.
	No DNS server IP		A name was specified but	• If the phone has a static IP address, verify that the DNS
			DHCP or static IP	server has been configured. See the “Ethernet Setup Menu”
			configuration did not specify a	section on page 7-4section for details.
			DNS server address.	• If you are using DHCP, the DHCP server has not provided
				a DNS server. Check the DHCP server configuration.
		Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 8.5 (SIP)
	OL-20861-01				10-5