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Cisco Systems 8961 manual Ethernet Statistics screen, Usb, HTTP, description Https, IN-4

Models: 8961

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Index

call forward	8-36
call forward options		8-36
user options web page defaults 8-36
error messages, used for troubleshooting 12-3
Ethernet Information web page 11-2,11-8
Ethernet Setup menu
about 7-4
Ethernet statistics	10-7
Ethernet Statistics screen		10-7
external power 2-4

F

fast dials
address book	8-30
fast dial service	8-12
features
configuring on phone, overview		1-14
configuring with Cisco Unified Communications
Manager, overview 1-14
informing users about, overview		1-15
file authentication	1-17
file format
List.xml 9-4
RingList.xml	9-2

G

G.711a, G.711µ, G.722, G.729a, G.729ab, iLBC 1-1

G.729	1-1
G729a	1-1
G729ab	1-1
G729b	1-1

H

handset connecting 3-12

handsfree 3-8

handsfree profile 3-8
headset
audio quality				3-11
Bluetooth			3-9
connecting			3-6
disabling			3-6
quality		3-11
USB		3-6
using		3-5
wired		3-6
headset port 3-12
hold	8-13
hold reversion			8-13
http	11-3
HTTP, description				1-11
https	11-3
HTTPS, description				1-11
hunt group
log out of hunt groups 8-15
Hypertext Transfer Protocol
See HTTP

I

idle display
configuring		9-7
viewing settings			9-7
XML service		9-7
image authentication			1-17
installing
Cisco Unified Communications Manager
configuration		3-2
network requirements				3-1
preparing 2-9
requirements, overview				1-23
intercom	8-14
interference, cell phone 1-1
Internet Protocol (IP)			1-11
IP Address	7-10

Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 8.5 (SIP)

	IN-4	OL-20861-01

Image 272

Cisco Systems 8961 manual Ethernet Statistics screen, Usb, Using Wired Headset port Hold Hold reversion Http, IN-4

Contents

Americas Headquarters Text Part Number OL-20862-01Page N T E N T S IiiManager Key Expansion Module Settings on the Phone Interacting with Cisco Unified Wireless APs Configuring Personal Directory ViiStatus Menu ViiiTechnical Specifications Installing the Wall Mount for the Cisco Unified IP Phone E-1 Overview AudienceOrganization Chapter DescriptionXii Related Documentation Cisco Product Security OverviewCisco Unified IP Phones 8961, 9951, XiiiDocument Conventions Convention DescriptionBoldface font XivAn Overview of the Cisco Unified IP Phone 1shows the main components of the Cisco Unified IP Phone 1describes the buttons on the Cisco Unified IP PhoneFeatures on the Cisco Unified IP Phone 2shows the main components of the Cisco Unified IP Phone 2describes the buttons on the Cisco Unified IP Phone Features on the Cisco Unified IP Phone 3shows the main components of the Cisco Unified IP Phone 3describes the buttons on the Cisco Unified IP Phone Features on the Cisco Unified IP Phone Communications Manager System Guide What Networking Protocols are Used?Networking Protocol Purpose Usage Notes Authentication on Cisco Unified IP Phones section URLSee the LLDP-MED and Cisco Discovery Protocol White paperNologieswhitepaper0900aecd804cd46d.shtml SIPFeature Overview Cisco Unified Communications ManagerSystem Guide UDPConfiguring Telephony Features Related TopicProviding Users with Feature Information See the Overview of Supported Security Features section onTopic Reference See the Security Restrictions section onManager Overview of Supported Security FeaturesUnified Communications Manager Security Guide IP Phone section on page 3-21for more information Choose AdministratorFeature Description Cisco Unified Communications Manager Security Guide Phones section on page 1-22for more informationUnderstanding Security Profiles Identifying Secure Encrypted Phone CallsEstablishing and Identifying Secure Calls Security Restrictions with Conference Calls Supporting 802.1X Authentication on Cisco Unified IP Phones OverviewSecurity Restrictions OL-20861-01 Purpose For More Information Communications Manager Administration Administration GuideTask Purpose For More Information Chapter in the Cisco Unified Communications ManagerInstalling Cisco Unified IP Phones See the Configuring Startup Network Settings section onSee the Ethernet Setup Menu section on Wireless NetworkUser Guide Administration Guide Terminology InformationRefer to the Cisco Unified IP Phone 9951, and 9971 User Guide for CiscoA P T E R Cisco Communications Manager Administration Guide Providing Power to the Cisco Unified IP Phone Power Guidelines Power OutageReducing Power Consumption on the Phone Power Type GuidelinesPower Negotiation over Lldp Obtaining Additional Information About PowerUnderstanding Phone Configuration Files Understanding the Phone Startup Process Purpose Related TopicsRefer to Cisco Unified Communications Manager SecurityRequest the configuration file Configuration file defines how the Cisco Unified IP PhoneTask Purpose Related Topics Information for the phoneTool BAT updates information in the Cisco Unified Adding Phones with Auto-RegistrationRequires MAC Method Address? TapsAdding Phones with Auto-Registration and Taps Adding Phones Using BAT Phone Template ProcedureDetermining the MAC Address for a Cisco Unified IP Phone OL-20861-01 Before You Begin Network RequirementsCisco Unified Communications Manager Configuration Understanding the Cisco Unified IP Phone ComponentsNetwork and Computer Ports Handset RestAccessory Type Cisco AccessoryThird-Party Accessories SpeakerphoneExternal Speakers and Microphone HeadsetsUSB Port Data Information Disabling a Wired Headset Audio Quality Subjective to the UserDisabling the USB Headset Select AccessoriesHighlight the analog headset, then press the Setup softkey Wireless Headsets Adding a Bluetooth Wireless Headset to the Phone Select Add Bluetooth AccessoryPress the Applications button User guides that were provided with your headsetInstalling the Cisco Unified IP Phone Using External DevicesSee the Headsets section on page 3-5for See the Network and Computer PortsSection on page 3-3for guidelines WlanCisco Unified IP Phone 8961 Connections Back Cisco Unified IP Phone 8961 Cable Connections Side Cisco Unified IP Phone 9951 Cable Connections Back Cisco Unified IP Phone 9951 Cable Connections Side Cisco Unified IP Phone 9971 Cable Connections Back Cisco Unified IP Phone 9971 Cable Connections Side Connecting the Footstand Cisco Unified IP Phone 8961, 9951,Mounting the Phone to the Wall Phone Display Viewing AngleSecuring the Phone with a Cable Lock Verifying the Phone Startup Process Configuring Startup Network SettingsConfiguring Security on the Cisco Unified IP Phone To configure an LSC on the phone, perform these steps Before You BeginSetting Up the Cisco Unified IP Color Key Expansion Module Cisco Unified IP Phone Model KEMs SupportedPower Information Connecting a Single KEM to the Cisco Unified IP PhoneRemoving a Key Expansion Module, Troubleshooting, Power Consumption206800 Cisco Unified IP Phone with Three KEMs Attached Key Expansion Module Settings on the Phone Upgrading the Key Expansion ModuleRemoving a Key Expansion Module TroubleshootingKEM starts to upgrade Setting Up the Cisco Unified Video Camera Configuring the Cisco Unified Video CameraAdjusting the Camera Settings Adjusting the Camera View AreaInstallation Procedure Select Accessories Highlight Cisco Unified CameraAdjusting the Brightness Setting Adjusting Auto Transmit SettingSelect View Area Select BrightnessPost-Installation Steps Using the Cisco Unified Video CameraUnderstanding the VoIP Wireless Network Understanding the Wireless LANUnderstanding Wlan Standards and Technologies This section describes the following conceptsStandards for Wlan Communications Part Number Band RangeUNII-2 UNII-3World Mode 802.11d Supported CountriesData Rates, Tx Power, Ranges, and Decibel Tolerances Radio Frequency RangesStandard Data Rate Range Receiver Sensitivity 802.11aWireless Modulation Technologies Data Rate Range Receiver Sensitivity 802.11b802.11b 802.11g 802.11a Dsss OfdmBluetooth Wireless Technology Voice QoS in a Wireless Network, VoIP Wlan Configuration,AP, Channel, and Domain Relationships WLANs and RoamingAssociating to APs Components of the VoIP Wireless NetworkInteracting with Cisco Unified Wireless APs Voice QoS in a Wireless Network NetworkOL-20861-01 Authentication Methods Security for Voice Communications in WLANsInteracting with Cisco Unified Communications Manager This section contains the following itemsAuthenticated Key Management Choosing AP Authentication and Encryption Methods Encryption MethodsOr Cckm Pre-shared key, WPA2 Pre-shared key, or CckmCisco Unified IP Phone Cisco AP Configuration Key CommonManagement Encryption Authentication VoIP Wlan Configuration Supported Access PointsSupported APs and Modes UnifiedConfiguring Wireless LAN Supported AntennasOL-20861-01 OL-20861-01 Configuring Settings on the Cisco Unified IP Phone Setup Menus on the Cisco Unified IP PhoneDisplaying a Setup Menu To display a submenu repeat StepIPv4 Setup Menu Options, Security Setup Menu, Displaying a Setup Menu,Unlocking and Locking Options Editing ValuesSelect button Ethernet Setup MenuOption Description To Change PC Vlan Configuration System Enterprise PhoneWlan Setup Menu Ssid Option Description To Change IPv4 Setup Menu Options To Cisco Unified Communications Manager Security Guide Cisco Unified Communications Manager Security Security Setup Menu See the 802.1X Authentication and TransactionLSC For this phoneTo the Configuring the Cisco CTL Client Trust List MenuSection in Cisco Unified Communications Manager Security Guide802.1X Authentication and Transaction Status Procedure Steps VPN Configuration MenuUse this procedure to connect through VPN VPN Enabled If Auto-Detect Network Connection is disabled Choose Applications VPNOL-20861-01 Configuring Features, Templates, Services, and Users Feature Description Configuration Reference Features and Services Guide, BargeSystem Service Parameter and select System Guide, Cisco Unified IP PhonesUnified Communications Manager Features Services Guide, Call Pickup chapterCommunications Manager Features Unified Communications ManagerConfiguration System Enterprise Phone Administration Guide, Cisco Unified IPPhone Configuration chapter Administration Guide, Feature ControlServices Guide Manager Features and Services GuideDevice Phone BLFDisplay Restrictions chapter Features and Services Guide, Cisco CallFeatures and Services Guide, Call Cisco Unified Communications Administration Guide, DirectoryForward Maximum Hop Count service parameter Configure the call pickup feature to support During a call when it is being recordedServices Guide, Monitoring and Recording Incoming call information on the phone screenExtention Mobility chapter in the Cisco Communications Features and ServicesSystem Guide, Understanding Route Services Guide, Cisco Extension Features and Services GuideAdministration Choose Device Device Defaults From the Bulk AdministrationDivert, go to the Cisco Unified IP Phone Load Information fieldBook or Speed Dials, Services Guide, External Call ControlPhone Button Template for Personal Address Administration Guide, Hunt Group Configuration chapterChapters of Cisco Unified Communications Communications Manager FeatureManager Administration Guide Features and Services Guide, Malicious Administration Guide, Message WaitingServices Guide, Call Park and Directed Unified IP Phone 9971 User Guide for CiscoUnified Communications Manager SIP Monitoring section onGo to Product Specific Configuration Layout area and select Enable fromSimultaneously Peer Firmware Sharing may also aid in firmwareFeatures and Services Guide Barge Administration Guide, Phone ButtonPlar Unified Communications Manager SecurityFeatures and Services Guide, Quality QRTReport Tool chapter Creating Custom Phone Rings sectionOL-20861-01 Administration Guide, Conference Bridge Configuration chapterServices Guide, Cisco Unified Mobility Features and Services Guide, Cisco UnifiedSystem Guide, Time-of-Day Routing Administration Guide, Time PeriodAdministration Guide, Date/Time Group Park Monitoring Setting the Service Parameters for Park Monitoring Field DescriptionField Description Rtcp Configuring Product Specific Configuration ParametersList of Parameters Configuring Corporate and Personal Directories Configuring Corporate DirectoriesConfiguring Personal Directory Override Common Settings Check BoxButton Softkey Feature Buttons and SoftkeysDedicated Feature Mcid Modifying Phone Button TemplatesModifying a Phone Button Template for All Calls Secure Service URL For PAB, enter the following URL Configuring Feature Control Policies Unified Communications Manager Administration Guide Setting Up ServicesFeature Default Value Adding Users to Cisco Unified Communications Manager Click Add Selected Giving Users Access to the User Options Web PagesManaging the User Options Web Pages OL-20861-01 Specifying Options that Appear on the User Options Web Pages Customizing and Modifying Configuration Files Customizing the Cisco Unified IP PhoneCreating Custom Phone Rings Ringlist.xml File Format RequirementsConfiguring a Custom Phone Ring PCM File Requirements for Custom Ring TypesList.xml Example Creating Custom Background ImagesList.xml File Format Requirements Configuring a Custom Background Image PNG File Requirements for Custom Background ImagesConfiguring Wideband Codec Configuring the Idle Display Automatically Disabling the Cisco Unified IP Phone DisplayDisplay On and Off Configuration Fields Model Information Screen Model Information Screen, Status Menu,Information 10-1Status Menu 10-2Select Administrator Settings Status Messages ScreenSelect Status Messages Message Description Possible Explanation and ActionEthernet Setup Menu section on page 7-4for details If you are using DHCP, check the Dhcp serverOn assigning a static IP address Menu section on page 7-4section for details10-5 Unified CM Security Guide 10-6Ethernet Statistics Screen 10-7Select Status Ethernet Statistics 10-8Wlan Statistics Screen Port IPv4Select Wlan Statistics 10-910-10 Call Statistics Screen Select StatusSelect Call Statistics Call Statistics screen displays these itemsVoice-Quality Metrics MOS LQKCisco Unified IP Phone uses 10-12Select Administrator Settings Select Call Statistics 10-1310-14 10-15 Current Access Point ScreenSelect Current Access Point 10-16 Monitoring the Cisco Unified IP Phone Remotely 11-1Accessing the Web Page for a Phone 11-2Enabling and Disabling Web Page Access Click Apply ConfigChoose Device Phone 11-311-4 Device InformationUDI 11-5 Network SetupAbout other phone settings. -2describes these items 11-6 11-7 Network Statistics 11-811-9 Lldp 11-10Device Logs Streaming Statistics5describes the items in the Streaming Statistics areas 11-11IP Phone uses 11-1211-13 Configuring Settings on the Cisco Unified IP Phone chapterVoice Quality Metrics 11-14 Resolving Startup Problems 12-112-2 Identifying Error Messages 12-3Choose Tools Control Center Feature Services 12-4Resolve, the configuration file may be corrupted To create a new configuration file, follow these stepsExperiencing problems 12-5Cisco Unified IP Phone Resets Unexpectedly Symptom Cisco Unified IP Phone Unable to Obtain IP AddressVerifying the Physical Connection Identifying Intermittent Network OutagesVerifying Dhcp Settings Checking Static IP Address SettingsVerifying the Voice Vlan Configuration Verifying that the Phones Have Not Been Intentionally Reset12-8 Eliminating DNS or Other Connectivity ErrorsChecking Power Connection 12-9 Troubleshooting Cisco Unified IP Phone SecurityProblem Possible Cause 12-10 General Troubleshooting TipsSummary Explanation Displaying these statistics 12-1112-12 To resolve this problem, re-enable the port from the switchHalfduxcollisionexceedthreshold 12-13 12-14 12-15 Resetting the Cisco Unified IP PhonePerforming Explanation 12-16 Using the Quality Report ToolMonitoring the Voice Quality of Calls Where to Go for More Troubleshooting Information Cleaning the Cisco Unified IP PhoneTroubleshooting Tips Metric Change Condition12-18 Providing Information to Users Via a Website How Users Access a Voice Messaging System How Users Configure Personal Directory Entries Installing the SynchronizerConfiguring the Synchronizer Supporting International Users Support for International Call LoggingOL-20861-01 Physical and Operating Environment Specifications Specification Value or RangeCable Specifications Network Port ConnectorNetwork and Computer Port Pinouts Pin Number FunctionComputer Port Connector Table C-3describes the Computer port connector pinoutsOL-20861-01 Basic Phone Administration Steps Example User Information for these ProceduresProceed to Configuring the Phone, page D-3 Adding a User From an External Ldap DirectoryChoose System Ldap Ldap Directory Click Perform Full Sync NowConfiguring the Phone Proceed to the section Configuring the Phone, page D-3Example johndoe Example doeOL-20861-01 OL-20861-01 Click Device Associations Performing Final End User Configuration StepsChoose User Management End User Installing the Wall Mount for Cisco Unified IP Phone Installing the Bracket Before You BeginFigure E-2 Mounting the Wall Bracket Figure E-3 Attaching the Phone Bracket Figure E-4 Preparing the Handset Hook Figure E-5 Attaching the Cables Figure E-6 Attaching the Phone to the Wall Bracket Machine Installing the Bracket Figure E-8 Mounting the Wall Bracket Figure E-9 Attaching the Phone Bracket Figure E-10 Preparing the Handset Hook Figure E-11 Plugging the Power Cord into the Phone Figure E-12 Attaching the Phone to the Wall Bracket Cisco Unified IP Phone Non-Lockable Wall Mount 345749 Components Ethernet Cable Wall bracketInstall Non-Lockable Wall Mount for phone Figure F-4 Mount the Wall Bracket Figure F-5 Attach the Phone Bracket Figure F-6 Remove Phone from Non-Lockable Wall Mount Figure F-7 Attach phone to wall bracketFigure F-8 Tab location Figure F-9 345743 Screws Anchors Phone bracket Before You Begin Figure F-13 Bracket Installation Figure F-14 Attach Phone Bracket Figure F-15 Figure F-16 Attach Phone to Wall Bracket Figure F-17 Figure F-18 OL-20861-01 Numerics IN-1Technical specifications Using Ldap directories Call waiting Capf Certificate Authority Proxy FunctionCast IN-2DND IN-3Using Wired Headset port Hold Hold reversion Http Ethernet Statistics screenUSB HTTP, description HttpsIN-5 MICCast CDP Dhcp Http Rtcp RTP SIP TCP Tftp UDP IN-6 IN-7 IntentionallyTrust List Security profiles IN-8 IN-9 VPN TftpDNS IN-10