Cisco Systems 8961 manual Ethernet Setup Menu section on page 7-4for details, 10-4

Chapter 10 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone

Status Menu

Table 10-2	Status Messages on the Cisco Unified IP Phone (continued)
Message		Description	Possible Explanation and Action
DHCP timeout		DHCP server did not respond.	• Network is busy—The errors should resolve themselves
			when the network load reduces.
			• No network connectivity between the DHCP server and the
			phone—Verify the network connections.
			• DHCP server is down—Check configuration of DHCP
			server.
			• Errors persist—Consider assigning a static IP address. See
			the “Ethernet Setup Menu” section on page 7-4for details
			on assigning a static IP address.
DNS timeout		DNS server did not respond.	• Network is busy—The errors should resolve themselves
			when the network load reduces.
			• No network connectivity between the DNS server and the
			phone—Verify the network connections.
			• DNS server is down—Check configuration of DNS server.
DNS unknown host		DNS could not resolve the	• Verify that the host names of the TFTP server or Cisco
		name of the TFTP server or	Unified Communications Manager are configured properly
		Cisco Unified	in DNS.
		Communications Manager.	• Consider using IP addresses rather than host names.
Duplicate IP		Another device is using the IP	• If the phone has a static IP address, verify that you have not
		address assigned to the phone.	assigned a duplicate IP address. See the “Ethernet Setup
			Menu” section on page 7-4section for details.
			• If you are using DHCP, check the DHCP server
			configuration.
Erasing CTL and ITL files		Erasing CTL or ITL file.	None. This message is informational only.
			For more information about the CTL and ITL files, refer to
			Cisco Unified Communications Manager Security Guide.
Error update locale		One or more localization files	From Cisco Unified Operating System Administration, check
		could not be found in the	that the following files are located within subdirectories in the
		TFTPPath directory or were	TFTP File Management:
		not valid. The locale was not	• Located in subdirectory with same name as network locale:
		changed.
			–	tones.xml
			• Located in subdirectory with same name as user locale:
			–	glyphs.xml
			–	dictionary.xml
			–	kate.xml

	Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 8.5 (SIP)
10-4	OL-20861-01