Cisco Systems 8961 - page 19

1-5

Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 8.5 (SIP)

OL-20861-01

Chapter 1 An Overview of the Cisco Unified IP Phone

Understanding the Cisco Unified IP Phone 8961, 9951, and 9971

Table 1-2 describes the buttons on the Cisco Unified IP Phone 9951.

Table 1-2 Features on the Cisco Unified IP Phone 9951

1Phone screen Shows information about your phone, including directory number, call information (for

example caller ID, icons for an active call or call on hold) and available softkeys.

2Session buttons Each represents a call session and takes the default action for that session. For example,

pressing the session button for a ringing call answers the call, while pressing the session

button for a held call resumes the call.

Color LEDs reflect the call state. LEDs can flash (blink on and off rapidly), pulse (alternately

dim and brighten), or appear solid (glow without interruption).

• Flashing amber—Ringing call

• Solid green—Connected call or an outgoing call that is not yet connected

• Pulsing green—Held call

• Solid red—Shared line in-use remotely

• Pulsing red—Shared line call put on hold remotely

(The position of session buttons may be reversed with that of programmable feature buttons

on phones using a locale with a right-to-left reading orientation, such as Hebrew and

Arabic.)

3Softkey buttons Allow you to access the softkey options displayed on your phone screen.

4Back button Returns to the previous screen or menu.

5Release button Ends a connected call or session.

6Navigation pad and

Select button

The four-way Navigation pad allows you to scroll through menus, highlight items, and move

within a text input field.

The Select button (center of the Navigation pad) allows you to select a highlighted item,

disable the phone screen for cleaning, or enable the phone screen if it is in power-save mode.

The Select button is lit (white) when the phone is in power-save mode.

7Conference button Creates a conference call.

8Hold button Places a connected call on hold.

9Transfer button Transfers a call.

10 Keypad Allows you to dial phone numbers, enter letters, and choose menu items (by entering the

item number).

Contents

Main Page CONTENTS Page Page Page Page Page Page Page Preface Overview Audience Organization Page Related Documentation Obtaining Documentation, Obtaining Support, and Security Guidelines Cisco Product Security Overview Document Conventions An Overview of the Cisco Unified IP Phone 1-2 Understanding the Cisco Unified IP Phone 8961, 9951, and 9971 Table 1-1 describes the buttons on the Cisco Unified IP Phone 8961. Figure 1-1 shows the main components of the Cisco Unified IP Phone 8961. 1 2 Page 1-4 Figure 1-2 shows the main components of the Cisco Unified IP Phone 9951. 17 18 19 20 Page 1-6 11 12 13 14 Page Page Page What Networking Protocols are Used? Page Page What Features are Supported on the Cisco Unified IP Phone 8961, 9951, and 9971? Feature Overview Configuring Telephony Features Configuring Network Parameters Using the Cisco Unified IP Phone Providing Users with Feature Information Understanding Security Features for Cisco Unified IP Phones Overview of Supported Security Features Page Page Understanding Security Profiles Identifying Secure (Encrypted) Phone Calls Establishing and Identifying Secure Conference Calls Establishing and Identifying Secure Calls Call Security Interactions and Restrictions Page Supporting 802.1X Authentication on Cisco Unified IP Phones Overview Required Network Components Best PracticesRequirements and Recommendations Security Restrictions Overview of Configuring and Installing Cisco Unified IP Phones Configuring Cisco Unified IP Phones in Cisco Unified Communications Manager Page Page Page Installing Cisco Unified IP Phones Checklist for Installing the Cisco Unified IP Phone 8961, 9951, and 9971 Page Terminology Information Preparing to Install the Cisco Unified IP Phone on Your Network Understanding Interactions with Other Cisco Unified IP Telephony Products Understanding How the Cisco Unified IP Phone Interacts with Cisco Unified Communications Manager Understanding How the Cisco Unified IP Phone Interacts with the VLAN Providing Power to the Cisco Unified IP Phone Power Guidelines Power Outage Reducing Power Consumption on the Phone Power Negotiation over LLDP Obtaining Additional Information About Power Understanding Phone Configuration Files Understanding the Phone Startup Process Page Adding Phones to the Cisco Unified Communications Manager Database Adding Phones with Auto-Registration Adding Phones with Auto-Registration and TAPS Adding Phones with Cisco Unified Communications Manager Administration Adding Phones Using BAT Phone Template Determining the MAC Address for a Cisco Unified IP Phone Page Setting Up the Cisco Unified IP Phone Before You Begin Network Requirements Cisco Unified Communications Manager Configuration Understanding the Cisco Unified IP Phone Components Network and Computer Ports Handset Rest 4 21 3 Speakerphone Accessory Support on the Cisco Unified IP Phone 8961, 9951, and 9971 USB Port Data Information External Speakers and Microphone Headsets Audio Quality Subjective to the User Wired Headsets USB Headsets Analog Headsets Wireless Headsets Using Bluetooth Wireless Headsets Handsfree Profile Adding a Bluetooth Wireless Headset to the Phone Removing a Bluetooth Device From the Phone Related Documentation About Bluetooth Wireless Headsets Important Note about Headset Types Using External Devices Installing the Cisco Unified IP Phone Page Page Page Page Page Page Page Connecting the Footstand Phone Display Viewing Angle Securing the Phone with a Cable Lock Mounting the Phone to the Wall Verifying the Phone Startup Process Configuring Startup Network Settings Configuring Security on the Cisco Unified IP Phone Page Setting Up the Cisco Unified IP Color Key Expansion Module Installing a Key Expansion Module on the Cisco Unified IP Phone Power Information Connecting a Single KEM to the Cisco Unified IP Phone Connecting Two or More KEMs to the Phone Using the KEM Spine Connector Configuring the Key Expansion Module in Cisco Unified Communications Manager Administration Key Expansion Module Settings on the Phone Upgrading the Key Expansion Module Removing a Key Expansion Module Troubleshooting Setting Up the Cisco Unified Video Camera Configuring the Cisco Unified Video Camera Attaching the Cisco Unified Video Camera Adjusting the Camera Settings Adjusting the Camera View Area Adjusting the Brightness Setting Adjusting Auto Transmit Setting Post-Installation Steps Using the Cisco Unified Video Camera Understanding the VoIP Wireless Network Understanding the Wireless LAN Understanding WLAN Standards and Technologies 802.11 Standards for WLAN Communications World Mode (802.11d) Radio Frequency Ranges 802.11 Data Rates, Tx Power, Ranges, and Decibel Tolerances Wireless Modulation Technologies AP, Channel, and Domain Relationships WLANs and Roaming Bluetooth Wireless Technology Components of the VoIP Wireless Network Interacting with Cisco Unified Wireless APs Associating to APs Voice QoS in a Wireless Network Page Interacting with Cisco Unified Communications Manager Security for Voice Communications in WLANs Authentication Methods Authenticated Key Management Encryption Methods Choosing AP Authentication and Encryption Methods Page VoIP WLAN Configuration Supported Access Points Supported APs and Modes Supported Antennas Configuring Wireless LAN Summary of Configuring the Wireless LAN in Cisco Unified Communications Manager Administration Summary of Configuring the Wireless LAN on the Cisco Unified IP Phone Page Configuring Settings on the Cisco Unified IP Phone Setup Menus on the Cisco Unified IP Phone Displaying a Setup Menu Unlocking and Locking Options Editing Values Ethernet Setup Menu Page Page WLAN Setup Menu Page Page IPv4 Setup Menu Options Page Page Security Setup Menu Trust List Menu 802.1X Authentication and Transaction Status VPN Configuration Menu Connecting to VPN VPN Configuration Settings Page Configuring Features, Templates, Services, and Users Telephony Features Available for the Cisco Unified IP Phone Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Park Monitoring Setting the Service Parameters for Park Monitoring Setting Park Monitoring Parameters in Directory Number Configuration Window Setting Park Monitoring Parameter in Hunt Pilot Configuration Window Configuring Product Specific Configuration Parameters Configuring Corporate and Personal Directories Configuring Corporate Directories Configuring Personal Directory Feature Buttons and Softkeys Modifying Phone Button Templates Modifying a Phone Button Template for All Calls Modifying a Phone Button Template for Personal Address Book or Speed Dials Configuring Feature Control Policies Setting Up Services Adding Users to Cisco Unified Communications Manager Managing the User Options Web Pages Giving Users Access to the User Options Web Pages Page Specifying Options that Appear on the User Options Web Pages Customizing the Cisco Unified IP Phone Customizing and Modifying Configuration Files Creating Custom Phone Rings Ringlist.xml File Format Requirements PCM File Requirements for Custom Ring Types Configuring a Custom Phone Ring Creating Custom Background Images List.xml File Format Requirements PNG File Requirements for Custom Background Images Configuring a Custom Background Image Configuring Wideband Codec Configuring the Idle Display Automatically Disabling the Cisco Unified IP Phone Display Page Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone Model Information Screen Status Menu Status Messages Screen Page Page Page Ethernet Statistics Screen Page WLAN Statistics Screen Page Call Statistics Screen Page Video Statistics Screen Page Current Access Point Screen Page Monitoring the Cisco Unified IP Phone Remotely Accessing the Web Page for a Phone Enabling and Disabling Web Page Access Configuring the Cisco Unified IP Phone to use HTTP/HTTPS Protocols Device Information Network Setup Page Page Network Statistics Page Page Device Logs Streaming Statistics Page Page Page Troubleshooting and Maintenance Resolving Startup Problems Symptom: The Cisco Unified IP Phone Does Not Go Through its Normal Startup Process Symptom: The Cisco Unified IP Phone Does Not Register with Cisco Unified Communications Manager Identifying Error Messages Checking Network Connectivity Verifying TFTP Server Settings Verifying IP Addressing and Routing Verifying DNS Settings Cisco CallManager and TFTP Services Are Not Running Creating a New Configuration File Registering the Phone with Cisco Unified Communications Manager Symptom: Cisco Unified IP Phone Unable to Obtain IP Address Cisco Unified IP Phone Resets Unexpectedly Verifying the Physical Connection Identifying Intermittent Network Outages Verifying DHCP Settings Checking Static IP Address Settings Verifying the Voice VLAN Configuration Verifying that the Phones Have Not Been Intentionally Reset Eliminating DNS or Other Connectivity Errors Checking Power Connection Troubleshooting Cisco Unified IP Phone Security General Troubleshooting Tips Page Page Page Page Resetting the Cisco Unified IP Phone Using the Quality Report Tool Monitoring the Voice Quality of Calls Troubleshooting Tips Where to Go for More Troubleshooting Information Cleaning the Cisco Unified IP Phone Page A Providing Information to Users Via a Website How Users Obtain Support for the Cisco Unified IP Phone Giving Users Access to the User Options Web Pages How Users Subscribe to Services and Configure Phone Features How Users Access a Voice Messaging System How Users Configure Personal Directory Entries Installing and Configuring the Cisco Unified IP Phone Address Book Synchronizer Page B Supporting International Users Installing the Cisco Unified Communications Manager Locale Installer Support for International Call Logging Page C Technical Specifications Physical and Operating Environment Specifications Cable Specifications Network and Computer Port Pinouts Page Page D Basic Phone Administration Steps Example User Information for these Procedures Adding a User to Cisco Unified Communications Manager Adding a User From an External LDAP Directory Adding a User Directly to Cisco Unified Communications Manager Configuring the Phone Page Page Performing Final End User Configuration Steps E Installing the Wall Mount for the Cisco Unified IP Phone Installing the Wall Mount for Cisco Unified IP Phone 8961, 9951, and 9971 Installing the Bracket E-3 AB C D Page Page Page Page Installing a Wall Mount for a Phone with a Key Expansion Module Installing the Bracket E-10 Figure E-8 Mounting the Wall Bracket AB C D Page Page Page Page F Cisco Unified IP Phone Non-Lockable Wall Mount ADA Non-Lockable Wall Mount Kit for 8961 Series and 9900 Series IP Phones Page F-3 Components Install Non-Lockable Wall Mount for phone F-5 Figure F-4 Mount the Wall Bracket A cords from the base of the phone. b. Remove the label covers that are concealing the screw holes. Page Page Remove Phone from Non-Lockable Wall Mount Page ADA Non-Lockable Wall Mount Kit for 8961 Series and 9900 Series IP Phones with Key Expansion Module Page F-12 Components Install Non-Lockable Wall Mount Kit for Phone with Key Expansion Module Page Page Page Remove Phone and Key Expansion Module from Non-Lockable Wall Mount Page Page Page INDEX Numerics A B C D E F G H I K L M N O P Q R S T U V W X