192 | Dell E06S001, E06S Series specification

192

Troubleshooting Your System

Image 192

Dell E06S001, E06S Series owner manual 192

Contents

Dell PowerEdge R910 January Contents Processor Settings Screen Entering the Uefi Boot ManagerUefi Boot Settings Screen Using the System Password Using the Setup Password Contents Entering the iDRAC Configuration Utility Removing the Front Bezel Installing the Front BezelGeneral Memory Module Installation Embedded System Management Installing a Hard Drive Into a Drive Carrier 113 109110 112 Installing the Integrated Storage Installing the RAID Battery 147139 142 Replacing the System Battery 157 159168 System Diagnostics Testing Options 194 Contents 180187 194 197 198203 Accessing System Features During Startup Front-Panel Features and Indicators USB connectors System error messagesLCD panel displays an error Operating systems documentation LCD Panel Features Hard drives Up to sixteen 2.5-inch, external LCD Panel Features Buttons Description Left Home Screen Setup Menu View Menu Hard-Drive Indicator Patterns Hard-drive status indicator greenAmber Condition Back-Panel Features and Indicators Rebuild abortedSeconds, and off six seconds Or a 10 Gb I/O riser Slot 5 PCIe x4 Gen1 half-length, full Slot 6 PCIe x8 Gen2 half-length, fullCable management arm Guidelines for Connecting External Devices NIC Indicator CodesVideo connector Power Indicator Codes LCD Status Messages Viewing Status Messages Removing LCD Status Messages Battery Check BatteryE1119 Chipset # Temp out Power Check BP Power cable E1222E122C CPU Power Fault. Power # power E1233 IO RiserReseat IO Riser E1234 Memory Riser Reseat riser DIMMs E1243 CPU or Bios E1313 FanRedundancy Lost. Check Error. Power Power cycleOn error Check error Power. Check PSU cables E1624 Lost powerE1626 Power Supply E1629 Power E1631 System power E1632 PowerSafeError on Bus Draw exceeded Error. Review E1712 PCI systemE1714 Unknown E1715 Fatal I/O Fault. Review E1716 Chipset IerrBus ## Dev ## E1717 E1812 Hard drive ## RemovedCheck drive E1813 Internal Dual Configuratio ConfiguredBut unusable Check DIMMs E2013 Bios unable E1A15 SAS cable B E2017 Timer refresh Timer errorE2019 Parity error. Parity error E2014 E201A SuperIO E201B KeyboardE201C On failure Configur On error Contact Support E2026 MemoryError on Dimm Disabled on E2112 Memory spared On CardE2113 Mem mirror OFF on Dimm W1627 Power W1101Fans W1102 Mem Voltage Fans W1228 W1630 Power supply RebootingSystem Messages Alert! iDRAC6 not Power required Disabled! MemoryConfiguration May exceed PSU Alert! Power System bootMemory disabled Fatal error Bios Update Nvramclr jumper is installed on system boardAttempt Failed CPU set to Current boot mode Bootable media isIs set to Uefi Please ensure Please run Setup Accessible USBDisabled. If Invalid Disabled SMI Disabled MemoryChannel training Buffer Disabled No Disabled No installed. Dimm detectedMemory detected Invalid Dimm Dimm mismatch Lockstep Pair Dimm population ViolationDimm y Timeout Memory DellMemBISTRiser x Dimm Memory address Initialization Size may beReduced Memory odd/even No boot device No timer tickInterrupt PCI Bios failed To install Error Expected Read fault Requested sector not foundPCIe Training Link Width is Seek error Sata portDevice auto Seek operation Setup program Timer chipWill now reset Time-of-day not System Services Protected modeUnable to launch Image. System Installed Code updatePanel is not Loaded for Processor n Configuration is Write fault Write fault on selected driveNot optimal. Recommended Diagnostics Messages Alert MessagesOther Information You May Need About Your System About Your System Using the System Setup Program and Uefi Boot Manager Choosing the System Boot Mode Entering the System Setup Program Responding to Error MessagesUsing the System Setup Program Navigation Keys System if any changes were made System Setup Options Memory Settings Screen onMain Screen Option Description Sata Settings Boot SettingsPower Management Fans, and memory modules with preconfigured or Memory Settings Screen Processor Settings Screen Sata Settings Screen Boot Settings Screen Integrated Devices Screen PCI IRQ Assignments Screen Serial Communication Screen Power Management Screen Embedded Server Management Screen Setup Password System Security ScreenVerification 79 for more information If On without Pre-boot Measurements, the system Pre-boot measurementsTPM Clear No default When set to Yes, all TPM contents are cleared Entering the Uefi Boot Manager Exit Screen Using the Uefi Boot Manager Navigation Keys Uefi Boot Manager Screen Uefi Boot Settings Screen System Utilities Screen System and Setup Password Features Using the System Password Using the System Setup Program and Uefi Boot Manager Using the Setup Password Embedded System Management IDRAC Configuration Utility Entering the iDRAC Configuration Utility Using the System Setup Program and Uefi Boot Manager Installing System Components Recommended ToolsInside the System Integrated storage controller card Installing the Front Bezel Front Bezel OptionalRemoving the Front Bezel Front bezel System Identification Panel Removing the System Identification Panel Installing the System Identification Panel Opening and Closing the SystemOpening the System Closing the System Cover Memory Risers Installing System Components System Memory General Memory Module Installation Guidelines Memory Configurations Dual Processor CPU Power optimized Not installed Performance Optimized 128 Memory Configurations Four Processors Installing System Components Installing System Components Installing System Components Removing a Memory-Riser Blank Installing a Memory-Riser Blank Removing a Memory Riser Installing a Memory Riser Release button Card guide Memory-riser connector Installing Memory Modules 103 Installing and Removing a Memory Module Memory module Removing Memory Modules Removing the Memory-Riser Guide Installing the Memory-Riser Guide Hard Drives Installing a Hard-Drive Blank Removing a Hard-Drive Blank Removing a Hard Drive Installing a Hard Drive 12. Removing and Installing a Hard Drive Release button 111 Removing a Hard Drive From a Hard-Drive Carrier SAS/SATA screw hole Hard drive Installing a Hard Drive Into a Drive Carrier Optical DriveRemoving an Optical Drive 114 Installing an Optical Drive Cooling Fans Removing a Cooling Fan Installing a Cooling Fan Cooling fan assembly Removing the Cooling Fan Assembly 17. Removing and Installing the Fan Assembly Handles Release tabs Installing System Components Installing the Cooling Fan Assembly Internal USB Memory Key 121 122 Integrated NIC Hardware Key Expansion Card Installation Guidelines Expansion Cards and Expansion-Card Riser PCIe Riser Allowed 7, 8 10, 2, 3, 4 Gb NICs 7, 8, 9Gb NICs 8, 9, 10 Installing an Expansion Card 127 Removing an Expansion Card Installing an Expansion-Card Riser 130 131 Expansion-card riser connector Removing an Expansion-Card Riser Card Removing the I/O Card Installing the I/O Card 24. Removing and Installing the I/O Card Installing an iDRAC6 Enterprise Card IDRAC6 Enterprise Card Optional 137 Removing an iDRAC6 Enterprise Card Installing a VFlash Media Card VFlash Media OptionalInternal Dual SD Module Optional Removing a VFlash Media Card SD module cable Dual SD module Installing the Internal Dual SD Module Installing an Internal SD Card Internal SD Card OptionalRemoving an Internal SD Card Integrated Storage Controller Card Removing the Integrated Storage Controller Card Clip Installing the Integrated Storage Controller Card RAID Battery Removing a RAID Battery Installing the RAID Battery RAID battery Processors Removing a Processor 149 29. Installing and Removing the Heat Sink Release levers 151 Installing a Processor Pin 1 indicators Processor Notch in processor ZIF socketSocket-release lever 153 Power Supplies Power Supply Redundancy Modes With a 10 Gb I/O Card Removing a Power Supply Power Supply Redundancy Modes With a 1 GbE I/O Card Installing a Power Supply Cable retention bracket System Battery Removing the Power Supply BlankInstalling the Power Supply Blank Replacing the System Battery 33. Replacing the System Battery SAS Backplane Removing the SAS Backplane 160 Power Distribution Board Installing the SAS BackplaneRemoving the Power Distribution Board 35. Power Distribution Board Tabs Securing slots Control Panel Assembly Replacing the Power Distribution BoardRemoving the Control Panel Display Module Installing the Control Panel Display Module Display module Installing System Components Control panel board USB cable Control panel cable Removing the Control Panel Board Installing the Control Panel Board System Board Removing the System Board Thumbscrew Installing System Components Installing the System Board Unpack the new system board 171 172 Troubleshooting External Connections Troubleshooting Your System Troubleshooting the Video Subsystem Troubleshooting a USB Device Troubleshooting a Serial I/O Device Troubleshooting a NIC Troubleshooting a Wet System Troubleshooting a Damaged System Troubleshooting the System Battery Troubleshooting Power Supplies Troubleshooting System Cooling Problems Troubleshooting a Fan Troubleshooting System Memory Troubleshooting Your System Troubleshooting an Internal USB Key Troubleshooting an Internal SD Card Troubleshooting an Optical Drive Troubleshooting a Tape Backup Unit Troubleshooting a Hard Drive Troubleshooting a Storage Controller Troubleshooting Your System Troubleshooting Expansion Cards Troubleshooting the Processors 191 192 Using Online Diagnostics Embedded System Diagnostics FeaturesRunning the System Diagnostics When to Use the Embedded System Diagnostics Running the Embedded System DiagnosticsSystem Diagnostics Testing Options Using the Custom Test Options Selecting Devices for TestingSelecting Diagnostics Options Viewing Information and Results System Board Jumper Settings Description Default The password feature is enabled pinsBoot pins System Board Jumper System Board Connectors System Board Connectors System Board Jumpers and Connectors Description Control panel interface connectorControl panel USB interface connector Sata a connector SAS Backplane Board Connectors Disabling a Forgotten Password Hard-drive connectorsHard-drive connectors Power connector SAS connectors SAS connector Jumpers and Connectors Contacting Dell Getting Help 204 Using Dell PowerEdge Diagnostics Index 206 Post Power supply, 156 system battery System Utilities screen, 78 Uefi Boot Settings screen Serial communications options 210