Dell E06S001, E06S Series Troubleshooting a Tape Backup Unit, Troubleshooting a Hard Drive

Troubleshooting a Tape Backup Unit

1Ensure that the tape drive is turned on.

2Try using a different tape cartridge.

3Ensure that the device drivers for the tape drive are installed and are configured correctly. See your tape drive documentation for more information about device drivers.

4Ensure that the tape drive’s interface cable is fully connected to the external port on the controller card.

5For SCSI tape drives, verify that the tape drive is configured for a unique SCSI ID number and that the tape drive is terminated or not terminated, based on the interface cable used to connect the drive. See the documentation for the tape drive for instructions on selecting the SCSI ID number and enabling or disabling termination.

6Run the appropriate online diagnostics tests. See "Using Online Diagnostics" on page 193.

If you cannot resolve the problem, see "Getting Help" on page 203.

7Reinstall the tape-backup software as instructed in the tape-backup software documentation. See your tape documentation for information about reinstalling the software and troubleshooting the tape drive.

Troubleshooting a Hard Drive

CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

CAUTION: This troubleshooting procedure can destroy data stored on the hard drive. Before you proceed, back up all files on the hard drive.

1Run the appropriate online diagnostics test. See "Using Online Diagnostics" on page 193.

Depending on the results of the diagnostics test, proceed as needed through the following steps.

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Troubleshooting Your System