Transferring Calls, To Make a Screened Transfer | DeWalt SBX IP 320

2-18	Using the Basics

Chapter 2: Using the 24-Button Digital Phone

Transferring Calls

You can perform both screened and unscreened transfers, as well as direct transfer to a voice mailbox:

•Screened Transfers: Allows you to announce a call to the destination station before completing the transfer.

•Unscreened Transfer: Allows you to complete a transfer without announcing the party to the destination station.

Transfer a Call from Your Station to another Station

While on a call:

1.Press the TRANS soft button or TRANS/PGM to put the current call on hold.

2.Dial the destination target (station or hunt group) to which you want to transfer the call.

19 4 15 55 22 22

LINE 0800:00:03

TRANS CONF MUTE-->

To Make a Screened Transfer

3.Wait for the destination target to answer.

4.Announce to the destination target who is calling, then hang up to complete the transfer.

NOTE: If the destination station/hunt group is busy or the user does not want to accept the call, press the TRANS soft button or TRANS/PGM to reconnect to the caller.

OR

To Make an Unscreened Transfer

5.Wait for the destination target to ring, then hang up before it is answered to complete the transfer.

NOTE: If the destination station/hunt group is busy, press the TRANS soft button or TRANS/PGM to reconnect to the caller.

Transfer a Call Directly to Voice Mail

1.Press the TRANS soft button or TRANS/PGM to put the current call on hold.

2.Press the CALLBK soft button.

3.Dial a destination voice mailbox number.

When the voice mail answers:

4. Hang up to complete the transfer.

SBX IP 320 Phone User Guide

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DeWalt SBX IP 320 Transferring Calls, Transfer a Call from Your Station to another Station, To Make a Screened Transfer

Contents

Phone User Guide Limit of LIABILITY/DISCLAIMER of Warranty V I S I O N H I S T O R Y This page Intentionally Left Blank Contents Using Phone Features and Functions Contents Using the 8-Button Digital Phone Using a Single Line Telephone SLT Using Features and Functions Index Phone Features Appendix a User Programming Map This page Intentionally Left Blank Introduction SBX Phone Features How To Use This GuideSpecific Phone Model Information and Features Getting Help Your System AdministratorVertical Technical Support Connecting a Digital Phone Connecting Your PhoneConnecting Your Single Line SLT Phone Feature To Dial This page Intentionally Left Blank Using the 24-Button Digital Phone Using the 24-Button Digital Phone Using the BasicsWhat’s on the 24-Button Digital Phone Phone Buttons and Features Feature Used to Using the Display Pickup Conf Redial List of Soft Buttons Soft ButtonsCallbk CAMP* OHO# MSG Camp -ON Flash DEL ALL Redial FWD Conf Redial Nav ButtonAPR 01 ICM Flash Station Programming Menu Overview Message Wait and Callback Indicator Lights Messages Fixed, Pre-programmed, & Flex Buttons Dial an Internal Call Making and Answering CallsMaking Calls Dial an External Call Using the Speaker Answering Calls To switch from Handset to Speaker Mode Switch between Handset and SpeakerAdjust Speaker Volume To Switch from Speaker Mode to Handset Using the Headset vs. Speaker Mode Set the Headset Mode Adjusting the Volume on the Headset Using a Headset with a 2.5 mm Headset Jack Ear/MicUsing the Headset EAR/MIC Program Backok Adjusting the Volume on the Ear/Mic Using the Hold FeatureUsing a Headset with a 2.5mm Jack Ear/Mic To Put a Call On Hold Transfer a Call Directly to Voice Mail Transferring CallsTransfer a Call from Your Station to another Station To Make a Screened Transfer Advanced Program Customizing Your PhoneStation Name Programming Ring Program Backok Enter Name Backok James Paul T Entering Characters for Display Entries= Space When you see the Password Program option Setting Your PasswordRegistering Creating Your Password When you see the Password Register option MODEH/T/P Program Password Program Backok Changing Your PasswordEnter Password When you see the Password Change option Press TRANS/PGM Recording Your Station GreetingRecording Your Station Name Voice Title At the prompt Station Name Program Setting Ring TypesWhen you see the Ring Program option ICM Ring CO Ring Backok Setting the HTP Mode When you see the Mode H/T/P Program option Private Mode Select by Next Back Next OK Using Pre-Selected Display MessagesUser Custom MSG Wake UP Program Setting a Pre-Selected MessageWhen you see the pre-selected message you want to use Back AT Branch Office Backok OUT of Office Return AT Time OUT of Office Return AT Time Backok Once you have completed the settingTo Cancel an Message Enter Time Press OK KEY Back P.DVU OK Creating a Custom Message Programming Flex Buttons Preselected MSG PGM Backok Enter Your Wakeup Time Hhmm Using Phone Features and FunctionsAlarm Wake Up Program Back Erase Enter Your Wakeup Time But... instead of setting a time Once you have completed the time alarm time settingTo Cancel an Alarm Back Erase Automatic Called Number Redial While on a call where no one answeredRecord Flash Acnr When you see a number you want to dial Using the Received or Dialed Call ListWhen you see the list you want to dial Call Log Back Select Answer Using the Lost Call ListWhen you see Lost Call option Back Select Delcur Save Back Select Delall ALL CLI DeleteBack Select DEL ALL Enter SPD BIN no 000 CLI MSG Used Pause Flash D-TONE Callback When you have a message from another stationWhen you try to access an outside line that is busy Return a Call from Someone that Left a Message Callbk When an extension is busyCamp-On Step Conference Call to STA Do Not Disturb DND Flash Overview of Forwarding Calls When entering an Internal Destination STA/HUNT/VMIBForward Calls Entering a Destination Unconditional Forward When Entering an OFF-NET Destination CO BTN/SPD-BINSelecting a Forward Type Enter STA/HUNT/# Vmib No ANS Forward Enter STA/HUNT/# Vmib = Unconditional Forward to OFF-NET Phone NumberBusy Forward Enter STA/HUNT/# Vmib BUSY/NO ANS Forward Enter STA/HUNT/# Vmib = no ANS Forward to OFF-NET Line Button Cancel Forward Setting= no ANS Forward to OFF-NET Phone Number No ANS Forward to OFF-NET Enter CO BTN/SPD-BIN To Use HotDesk When you find the Hotdesk optionHotDesk To Log When you see the Forward setting you want to use When you see the Forward promptTo Log Out To Let a Busy Station Know You Called Leave a Message MSGMonitor and/or Join a Conversation Barge-In To Monitor a Busy Extension Mute To Enable MuteTo Disable Mute To Join the conversation Internal Zone Paging PagingExternal Paging All Call or System Sending a Meet-Me If a Meet-Me soft button appears on your display Respond to a Meet-meCase of Nomad IP From STA To Park a Call ParkingSystem Park While on an active call Park If/when you hear a page for you for a parked callHow the Caller Sends a When you find the number you want to dial Using the Phonebook for DialingPhone Book/Dial by Name Redial Last Number When a station within your group is ringingPickUp To Pick Up a Call to Your Group Using System and Station Speed Dial Numbers Speed Dialing To Dial by Speed Name When you find the Speed Program optionProgramming Station Speed Dial Numbers/Bins Once you have pressed the Speed soft button as shown above Enter SPD BIN NO000 Back Two-Way Recording optional To Record the Current Conversation User Programming To Access and Navigate In User ProgrammingWhen you see an item/feature that you want to program From your idle station Voice Over To Accept a Voice Over Call Voice Mail Listen to Messages Forward a Message Use Add, Rewind, or CallBack OptionsReply to a Message While listening to the current message Checking Voice Mailbox from Outside the Office When you hear the Auto Attendant greetingTo add your comment to the message Programming a Mailbox Button Using a Mailbox ButtonMailbox Buttons To Check Messages This page Intentionally Left Blank Using the 8-Button Digital Phone Using the 8-Button Digital Phone What’s on the 8-Button Digital Phone Phone Buttons and Features MSG LED Using the Display Message Waiting and Call Back Indicator Lights Fixed, Pre-programmed, & Flex Buttons Making and Answering Calls Making Calls Using the Speaker Answering Calls Setting/Changing Your Station Password Customizing Your Phone Record Your Station Greeting Mailbox Buttons Call Wait Camp-OnFlexible Button Programming After receiving station busy tone Extension PickUpRedial Last Number Group Speed Dial Numbers Using Speed Dial NumbersProgramming Station Speed Dial Numbers/Bins User Programming Press Call Back Checking Your Voice Mailbox when You Are in the OfficeVoice Mail Recording a Message in another User’s Voice Mailbox Using a Single Line Telephone SLT External Calls via CO Individual Access Making Calls Using CO AccessExternal Calls via CO Outside Line Group Access Make an Internal Intercom Call Retrieve a Held Outside Call Using HoldPlace an External Call on Hold Make a Screened Transfer Recording Voice Announcements Message WaitingProgramming Your Station Name Date & Time Prompt Recording Your Message Extension Number PromptExtension Status Prompt To Delete Your Message Recording a Paging Message To Delete Your Paging Message Cancel a Pre-Selected Message Setting Pre-selected MessagesSet a Message If an Authorization Codes is required for your phone Using Features and FunctionsAuthorization Codes Account Codes Call Waiting When you hear the toneAfter receiving an intercom busy tone When entering an Internal Destination Setting DNDCancel Do Not Disturb Forward When Entering an OFF-NET Destination = Unconditional Forward to OFF-NET Speed BIN Cancelling Call Forward To Retrieve a Parked Call Group Off-hook AlarmExtension To Pick Up an Incoming Call on a Specific Extension 545 = External Paging Paging OptionsThrough 510 = Specific Internal Zone Paging 543 or 549 = All Call or System When you hear a Meet-Me page directed to youQueuing To Respond to a Meet-Me Returning Call to Host System When you hear new dial tone from the other systemShuttle Calls Universal Night Answer Station Speed Dial Numbers UsingStation Speed Dial Numbers Programming Station Speed Dial Numbers To Save the Current Voice Message and Hear the Next Message Checking Voice Mail MessagesTo Repeat the Current Voice Message This page Intentionally Left Blank Using the Map User Programming Map Map Appendix a User Programming Map Message Set Preselected Msg enter Msg number This page Intentionally Left Blank Phone Features Button Digital Phones Index Phone Features IND-2 Single Line Telephone SLT IND-3 This page Intentionally Left Blank