Message Wait and Callback Indicator Lights | DeWalt SBX IP 320

2-10	Using the Basics

Chapter 2: Using the 24-Button Digital Phone

Message Wait and Callback Indicator Lights

The Message Wait light lets you know that a voice mail message is has been left in your mailbox. The Callback light indicates whether or not a Callback request has been placed on your phone (see page 2-37). The following diagram shows the location of the Message Wait and Callback lights, and is followed by a description of each of the lights and how they are used.

Also see “Voice Mail” on page 2-62.

Messages

•A new message for the VMIB or external voice mail is defined as a message in the mailbox which has not yet been played to the subscriber.

•A saved message is defined as a message in the mailbox which has been played to the subscriber, but has not been deleted or moved.

•A station message wait request is defined as the MWI request left by another intercom station without a voice message, by pressing the Call Back button when ringing a busy or unanswered station.

SBX IP 320 Phone User Guide

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DeWalt SBX IP 320 manual Message Wait and Callback Indicator Lights, Messages

Contents

Phone User Guide Limit of LIABILITY/DISCLAIMER of Warranty V I S I O N H I S T O R Y This page Intentionally Left Blank Contents Using Phone Features and Functions Contents Using the 8-Button Digital Phone Using a Single Line Telephone SLT Using Features and Functions Index Phone Features Appendix a User Programming Map This page Intentionally Left Blank Introduction Specific Phone Model Information and Features How To Use This GuideSBX Phone Features Vertical Technical Support Your System AdministratorGetting Help Connecting Your Single Line SLT Phone Connecting Your PhoneConnecting a Digital Phone Feature To Dial This page Intentionally Left Blank Using the 24-Button Digital Phone What’s on the 24-Button Digital Phone Using the BasicsUsing the 24-Button Digital Phone Phone Buttons and Features Feature Used to Using the Display Pickup Conf Redial Callbk CAMP* OHO# MSG Camp -ON Flash Soft ButtonsList of Soft Buttons DEL ALL Redial FWD Conf Redial Nav ButtonAPR 01 ICM Flash Station Programming Menu Overview Message Wait and Callback Indicator Lights Messages Fixed, Pre-programmed, & Flex Buttons Dial an Internal Call Making and Answering CallsMaking Calls Dial an External Call Using the Speaker Answering Calls To switch from Handset to Speaker Mode Switch between Handset and SpeakerAdjust Speaker Volume To Switch from Speaker Mode to Handset Using the Headset vs. Speaker Mode Set the Headset Mode Adjusting the Volume on the Headset Using a Headset with a 2.5 mm Headset Jack Ear/MicUsing the Headset EAR/MIC Program Backok Adjusting the Volume on the Ear/Mic Using the Hold FeatureUsing a Headset with a 2.5mm Jack Ear/Mic To Put a Call On Hold Transfer a Call Directly to Voice Mail Transferring CallsTransfer a Call from Your Station to another Station To Make a Screened Transfer Advanced Program Customizing Your PhoneStation Name Programming Ring Program Backok = Space Entering Characters for Display EntriesEnter Name Backok James Paul T When you see the Password Program option Setting Your PasswordRegistering Creating Your Password When you see the Password Register option MODEH/T/P Program Password Program Backok Changing Your PasswordEnter Password When you see the Password Change option Press TRANS/PGM Recording Your Station GreetingRecording Your Station Name Voice Title At the prompt Station Name Program Setting Ring TypesWhen you see the Ring Program option ICM Ring CO Ring Backok Setting the HTP Mode When you see the Mode H/T/P Program option User Custom MSG Using Pre-Selected Display MessagesPrivate Mode Select by Next Back Next OK Wake UP Program Setting a Pre-Selected MessageWhen you see the pre-selected message you want to use Back AT Branch Office Backok OUT of Office Return AT Time OUT of Office Return AT Time Backok Once you have completed the settingTo Cancel an Message Enter Time Press OK KEY Back P.DVU OK Creating a Custom Message Programming Flex Buttons Preselected MSG PGM Backok Enter Your Wakeup Time Hhmm Using Phone Features and FunctionsAlarm Wake Up Program Back Erase Enter Your Wakeup Time But... instead of setting a time Once you have completed the time alarm time settingTo Cancel an Alarm Back Erase Record Flash Acnr While on a call where no one answeredAutomatic Called Number Redial When you see a number you want to dial Using the Received or Dialed Call ListWhen you see the list you want to dial Call Log Back Select Answer Using the Lost Call ListWhen you see Lost Call option Back Select Delcur Save Back Select Delall ALL CLI DeleteBack Select DEL ALL Enter SPD BIN no 000 CLI MSG Used Pause Flash D-TONE Callback When you have a message from another stationWhen you try to access an outside line that is busy Return a Call from Someone that Left a Message Callbk When an extension is busyCamp-On Step Conference Call to STA Do Not Disturb DND Flash Overview of Forwarding Calls When entering an Internal Destination STA/HUNT/VMIBForward Calls Entering a Destination Unconditional Forward When Entering an OFF-NET Destination CO BTN/SPD-BINSelecting a Forward Type Enter STA/HUNT/# Vmib No ANS Forward Enter STA/HUNT/# Vmib = Unconditional Forward to OFF-NET Phone NumberBusy Forward Enter STA/HUNT/# Vmib BUSY/NO ANS Forward Enter STA/HUNT/# Vmib = no ANS Forward to OFF-NET Line Button Cancel Forward Setting= no ANS Forward to OFF-NET Phone Number No ANS Forward to OFF-NET Enter CO BTN/SPD-BIN To Use HotDesk When you find the Hotdesk optionHotDesk To Log To Log Out When you see the Forward promptWhen you see the Forward setting you want to use To Let a Busy Station Know You Called Leave a Message MSGMonitor and/or Join a Conversation Barge-In To Monitor a Busy Extension Mute To Enable MuteTo Disable Mute To Join the conversation Internal Zone Paging PagingExternal Paging All Call or System Sending a Meet-Me If a Meet-Me soft button appears on your display Respond to a Meet-meCase of Nomad IP From STA To Park a Call ParkingSystem Park While on an active call How the Caller Sends a If/when you hear a page for you for a parked callPark Phone Book/Dial by Name Using the Phonebook for DialingWhen you find the number you want to dial Redial Last Number When a station within your group is ringingPickUp To Pick Up a Call to Your Group Using System and Station Speed Dial Numbers Speed Dialing To Dial by Speed Name When you find the Speed Program optionProgramming Station Speed Dial Numbers/Bins Once you have pressed the Speed soft button as shown above Enter SPD BIN NO000 Back Two-Way Recording optional To Record the Current Conversation User Programming To Access and Navigate In User ProgrammingWhen you see an item/feature that you want to program From your idle station Voice Over To Accept a Voice Over Call Voice Mail Listen to Messages Forward a Message Use Add, Rewind, or CallBack OptionsReply to a Message While listening to the current message To add your comment to the message When you hear the Auto Attendant greetingChecking Voice Mailbox from Outside the Office Programming a Mailbox Button Using a Mailbox ButtonMailbox Buttons To Check Messages This page Intentionally Left Blank Using the 8-Button Digital Phone Using the 8-Button Digital Phone What’s on the 8-Button Digital Phone Phone Buttons and Features MSG LED Using the Display Message Waiting and Call Back Indicator Lights Fixed, Pre-programmed, & Flex Buttons Making and Answering Calls Making Calls Using the Speaker Answering Calls Setting/Changing Your Station Password Customizing Your Phone Record Your Station Greeting Mailbox Buttons Call Wait Camp-OnFlexible Button Programming After receiving station busy tone Extension PickUpRedial Last Number Group Programming Station Speed Dial Numbers/Bins Using Speed Dial NumbersSpeed Dial Numbers User Programming Press Call Back Checking Your Voice Mailbox when You Are in the OfficeVoice Mail Recording a Message in another User’s Voice Mailbox Using a Single Line Telephone SLT External Calls via CO Individual Access Making Calls Using CO AccessExternal Calls via CO Outside Line Group Access Make an Internal Intercom Call Retrieve a Held Outside Call Using HoldPlace an External Call on Hold Make a Screened Transfer Recording Voice Announcements Message WaitingProgramming Your Station Name Date & Time Prompt Recording Your Message Extension Number PromptExtension Status Prompt To Delete Your Message Recording a Paging Message To Delete Your Paging Message Set a Message Setting Pre-selected MessagesCancel a Pre-Selected Message If an Authorization Codes is required for your phone Using Features and FunctionsAuthorization Codes Account Codes After receiving an intercom busy tone When you hear the toneCall Waiting When entering an Internal Destination Setting DNDCancel Do Not Disturb Forward When Entering an OFF-NET Destination = Unconditional Forward to OFF-NET Speed BIN Cancelling Call Forward To Retrieve a Parked Call Group Off-hook AlarmExtension To Pick Up an Incoming Call on a Specific Extension Through 510 = Specific Internal Zone Paging Paging Options545 = External Paging 543 or 549 = All Call or System When you hear a Meet-Me page directed to youQueuing To Respond to a Meet-Me Shuttle Calls When you hear new dial tone from the other systemReturning Call to Host System Universal Night Answer Station Speed Dial Numbers UsingStation Speed Dial Numbers Programming Station Speed Dial Numbers To Repeat the Current Voice Message Checking Voice Mail MessagesTo Save the Current Voice Message and Hear the Next Message This page Intentionally Left Blank Using the Map User Programming Map Map Appendix a User Programming Map Message Set Preselected Msg enter Msg number This page Intentionally Left Blank Phone Features Button Digital Phones Index Phone Features IND-2 Single Line Telephone SLT IND-3 This page Intentionally Left Blank