DeWalt SBX IP 320 Park, How the Caller Sends a, If/when you hear a page for you for a parked call

Using Phone Features and Functions 2-53

Chapter 2: Using the 24-Button Digital Phone

Park and Page

This feature allows a caller reaching a mailbox to select an option to be placed into a system park state (see above), then have the mailbox user paged.

IMPORTANT: Contact your System Administrator to find out if this feature is available on your station and/or phone system. If it is available on your station, you will need to record your mailbox greeting to let the caller know he/she has the option to page you.

Note: You will need to create a recording in your mailbox to let callers know that this option is available to them.

Example: For example: "I am currently away from my desk, if you would like to have me paged, please press 8. Otherwise, please leave a message and I will return your call as soon as possible. (please press 8 to page me)."

How the Caller Sends a Page

When the caller reaches your mailbox and hears your pre-recorded (see IMPORTANT note above) message with the page option:.

•If the caller decides to have you paged (by pressing 8), the call is placed in the first available Park location/slot number.

•Once the call is parked, the system then accesses the All Call Page code (see page 2-49) and broadcasts over all stations: "Call for [subscriber] in location XXX"

•The system then hangs up, but the call remains parked for a designated length of time. This time is set by your System Administrator.

To Retrieve a Parked Call at Any Station

If/when you hear a page for you for a parked call:

1.Lift the handset, or press SPEAKER.

2.Dial the Park location/slot number to be connected with the caller.

NOTE: The time a call can remain parked is limited. If a parked call waiting for a page retrieval exceeds this time limit, the call will route to the Automated Attendant, then it will be disconnected if not retrieved from there.

SBX IP 320 Phone User Guide