DeWalt SBX IP 320 manual Using Hold, Place an External Call on Hold, Retrieve a Held Outside Call

Using the Basics	4-3
	Chapter 4: Using a Single Line Telephone (SLT)

Using Hold

Place an External Call on Hold

While connected to an external call:

1.Press the hook-switch.

2.Dial 560.

Retrieve a Held Outside Call

1.Lift handset.

2.Dial 8 # and CO line number (01-12).

OR

If you don’t remember the held CO number:

Dial 86.

Transferring Calls

You can perform both screened and unscreened transfers, as well as direct transfer to a voice mailbox:

•Screened Transfers: Allows you to announce a call to the destination station before completing the transfer.

•Unscreened Transfer: Allows you to complete a transfer without announcing the party to the destination station.

To Transfer a Call

While on a call:

1.Press the hook-switch.

2.Dial the destination target (station or hunt group) to which you want to transfer the call.

Make a Screened Transfer

3.Wait for the destination target to answer.

4.Tell the destination target who is calling, then hang up to complete the transfer.

Note: If the destination station/hunt group is busy or the user does not want to accept the call, press the TRANS soft button or Trans/PGM to reconnect to the caller.

OR

Make an Unscreened Transfer

5.Wait for the destination target to ring, then hang up before it is answered to complete the transfer.

SBX IP 320 Phone User Guide