Using the Basics 4-3
Chapter 4: Using a Single Line Telephone (SLT)
SBX IP 320 Phone User Guide
Using Hold

Place an External Call on Hold

While connected to an external call:
1. Press the hook-switch.
2. Dial 560.

Retrieve a Held Outside Call

1. Lift handset.
2. Dial 8 # and CO line number (01-12).
OR
If you don’t remember the held CO number:
Dial 86.
Transferring Calls
You can perform both screened and unscreened transfers, as well as direct
transfer to a voice mailbox:
•Screened Transfers: Allows you to announce a call to the destination
station before completing the transfer.
•Unscreened Transfer: Allows you to complete a transfer without
announcing the party to the destination station.
To Transfer a Call
While on a call:
1. Press the hook-switch.
2. Dial the destination target (station or hunt group) to which you want to
transfer the call.
Make a Screened Transfer
3. Wait for the destination target to answer.
4. Tell the destination target who is calling, then hang up to complete the
transfer.
Note: If the destination station/hunt group is busy or the user does not
want to accept the call, press the TRANS soft button or

Trans/PGM to reconnect to the caller.

OR
Make an Unscreened Transfer
5. Wait for the destination target to ring, then hang up before it is answered
to complete the transfer.