Introduction

Chapter 1

Thank you for purchasing a Vertical Communications phone. All SBX phones are multifunctional and specifically designed for use with the Vertical SBX system.

This chapter provides you with information that applies to all phone models, and includes:

•How to Use this Guide - see page 1-2

•Getting Help - see page 1-3

•Connecting Your Phone - page 1-4

•911 Feature - page 1-5

SBX IP 320 Phone User Guide

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Contents

Phone User Guide Limit of LIABILITY/DISCLAIMER of Warranty V I S I O N H I S T O R Y This page Intentionally Left Blank Contents Contents Using Phone Features and Functions Using the 8-Button Digital Phone Using Features and Functions Using a Single Line Telephone SLT Appendix a User Programming Map Index Phone Features This page Intentionally Left Blank Introduction Specific Phone Model Information and Features How To Use This GuideSBX Phone Features Vertical Technical Support Your System AdministratorGetting Help Connecting Your Single Line SLT Phone Connecting Your PhoneConnecting a Digital Phone To Dial Feature This page Intentionally Left Blank Using the 24-Button Digital Phone What’s on the 24-Button Digital Phone Using the BasicsUsing the 24-Button Digital Phone Feature Used to Phone Buttons and Features Pickup Conf Redial Using the Display Callbk CAMP* OHO# MSG Camp -ON Flash Soft ButtonsList of Soft Buttons DEL ALL Redial ICM Flash Nav ButtonAPR 01 FWD Conf Redial Station Programming Menu Overview Messages Message Wait and Callback Indicator Lights Fixed, Pre-programmed, & Flex Buttons Dial an External Call Making and Answering CallsMaking Calls Dial an Internal Call Answering Calls Using the Speaker To Switch from Speaker Mode to Handset Switch between Handset and SpeakerAdjust Speaker Volume To switch from Handset to Speaker Mode Set the Headset Mode Using the Headset vs. Speaker Mode EAR/MIC Program Backok Using a Headset with a 2.5 mm Headset Jack Ear/MicUsing the Headset Adjusting the Volume on the Headset To Put a Call On Hold Using the Hold FeatureUsing a Headset with a 2.5mm Jack Ear/Mic Adjusting the Volume on the Ear/Mic To Make a Screened Transfer Transferring CallsTransfer a Call from Your Station to another Station Transfer a Call Directly to Voice Mail Ring Program Backok Customizing Your PhoneStation Name Programming Advanced Program = Space Entering Characters for Display EntriesEnter Name Backok James Paul T When you see the Password Register option Setting Your PasswordRegistering Creating Your Password When you see the Password Program option When you see the Password Change option Changing Your PasswordEnter Password MODEH/T/P Program Password Program Backok At the prompt Recording Your Station GreetingRecording Your Station Name Voice Title Press TRANS/PGM ICM Ring CO Ring Backok Setting Ring TypesWhen you see the Ring Program option Station Name Program When you see the Mode H/T/P Program option Setting the HTP Mode User Custom MSG Using Pre-Selected Display MessagesPrivate Mode Select by Next Back Next OK Back AT Branch Office Backok OUT of Office Return AT Time Setting a Pre-Selected MessageWhen you see the pre-selected message you want to use Wake UP Program Enter Time Press OK KEY Back P.DVU OK Once you have completed the settingTo Cancel an Message OUT of Office Return AT Time Backok Creating a Custom Message Programming Flex Buttons Back Erase Enter Your Wakeup Time Using Phone Features and FunctionsAlarm Wake Up Program Preselected MSG PGM Backok Enter Your Wakeup Time Hhmm Back Erase Once you have completed the time alarm time settingTo Cancel an Alarm But... instead of setting a time Record Flash Acnr While on a call where no one answeredAutomatic Called Number Redial Call Log Using the Received or Dialed Call ListWhen you see the list you want to dial When you see a number you want to dial Back Select Delcur Using the Lost Call ListWhen you see Lost Call option Back Select Answer Enter SPD BIN no 000 CLI MSG Used Pause Flash D-TONE Back Select Delall ALL CLI DeleteBack Select DEL ALL Save Return a Call from Someone that Left a Message When you have a message from another stationWhen you try to access an outside line that is busy Callback Step When an extension is busyCamp-On Callbk Call to STA Conference Flash Do Not Disturb DND Entering a Destination When entering an Internal Destination STA/HUNT/VMIBForward Calls Overview of Forwarding Calls Enter STA/HUNT/# Vmib When Entering an OFF-NET Destination CO BTN/SPD-BINSelecting a Forward Type Unconditional Forward BUSY/NO ANS Forward Enter STA/HUNT/# Vmib = Unconditional Forward to OFF-NET Phone NumberBusy Forward Enter STA/HUNT/# Vmib No ANS Forward Enter STA/HUNT/# Vmib No ANS Forward to OFF-NET Enter CO BTN/SPD-BIN Cancel Forward Setting= no ANS Forward to OFF-NET Phone Number = no ANS Forward to OFF-NET Line Button To Log When you find the Hotdesk optionHotDesk To Use HotDesk To Log Out When you see the Forward promptWhen you see the Forward setting you want to use To Monitor a Busy Extension Leave a Message MSGMonitor and/or Join a Conversation Barge-In To Let a Busy Station Know You Called To Join the conversation To Enable MuteTo Disable Mute Mute All Call or System PagingExternal Paging Internal Zone Paging Meet-Me Sending a From STA Respond to a Meet-meCase of Nomad IP If a Meet-Me soft button appears on your display While on an active call ParkingSystem Park To Park a Call How the Caller Sends a If/when you hear a page for you for a parked callPark Phone Book/Dial by Name Using the Phonebook for DialingWhen you find the number you want to dial To Pick Up a Call to Your Group When a station within your group is ringingPickUp Redial Last Number Speed Dialing Using System and Station Speed Dial Numbers Once you have pressed the Speed soft button as shown above When you find the Speed Program optionProgramming Station Speed Dial Numbers/Bins To Dial by Speed Name Enter SPD BIN NO000 Back To Record the Current Conversation Two-Way Recording optional From your idle station To Access and Navigate In User ProgrammingWhen you see an item/feature that you want to program User Programming To Accept a Voice Over Call Voice Over Listen to Messages Voice Mail While listening to the current message Use Add, Rewind, or CallBack OptionsReply to a Message Forward a Message To add your comment to the message When you hear the Auto Attendant greetingChecking Voice Mailbox from Outside the Office To Check Messages Using a Mailbox ButtonMailbox Buttons Programming a Mailbox Button This page Intentionally Left Blank Using the 8-Button Digital Phone What’s on the 8-Button Digital Phone Using the 8-Button Digital Phone MSG LED Phone Buttons and Features Message Waiting and Call Back Indicator Lights Using the Display Fixed, Pre-programmed, & Flex Buttons Making Calls Making and Answering Calls Answering Calls Using the Speaker Customizing Your Phone Setting/Changing Your Station Password Record Your Station Greeting After receiving station busy tone Call Wait Camp-OnFlexible Button Programming Mailbox Buttons Group PickUpRedial Last Number Extension Programming Station Speed Dial Numbers/Bins Using Speed Dial NumbersSpeed Dial Numbers User Programming Recording a Message in another User’s Voice Mailbox Checking Your Voice Mailbox when You Are in the OfficeVoice Mail Press Call Back Using a Single Line Telephone SLT Make an Internal Intercom Call Making Calls Using CO AccessExternal Calls via CO Outside Line Group Access External Calls via CO Individual Access Make a Screened Transfer Using HoldPlace an External Call on Hold Retrieve a Held Outside Call Date & Time Prompt Message WaitingProgramming Your Station Name Recording Voice Announcements To Delete Your Message Extension Number PromptExtension Status Prompt Recording Your Message To Delete Your Paging Message Recording a Paging Message Set a Message Setting Pre-selected MessagesCancel a Pre-Selected Message Account Codes Using Features and FunctionsAuthorization Codes If an Authorization Codes is required for your phone After receiving an intercom busy tone When you hear the toneCall Waiting Forward Setting DNDCancel Do Not Disturb When entering an Internal Destination When Entering an OFF-NET Destination = Unconditional Forward to OFF-NET Speed BIN To Retrieve a Parked Call Cancelling Call Forward To Pick Up an Incoming Call on a Specific Extension Off-hook AlarmExtension Group Through 510 = Specific Internal Zone Paging Paging Options545 = External Paging To Respond to a Meet-Me When you hear a Meet-Me page directed to youQueuing 543 or 549 = All Call or System Shuttle Calls When you hear new dial tone from the other systemReturning Call to Host System Programming Station Speed Dial Numbers Station Speed Dial Numbers UsingStation Speed Dial Numbers Universal Night Answer To Repeat the Current Voice Message Checking Voice Mail MessagesTo Save the Current Voice Message and Hear the Next Message This page Intentionally Left Blank User Programming Map Using the Map Appendix a User Programming Map Map Message Set Preselected Msg enter Msg number This page Intentionally Left Blank Button Digital Phones Phone Features IND-2 Index Phone Features IND-3 Single Line Telephone SLT This page Intentionally Left Blank

DeWalt SBX IP 320 manual Introduction

Models: SBX IP 320

Introduction