DeWalt SBX IP 320 Getting Help

Getting Help 1-3

Chapter 1: Introduction

SBX IP 320 Phone User Guide

Getting Help

If you need information that is not included in this guide, you can get help from

either of the following sources:

Your System Administrator

Your first line of support is your System Administrator. This person should be

able to provide you with any additional information you may need regarding

your phone. For example, the System Administrator can provide you with a list

of any pre-programmed buttons depending upon the type of phone you are

using.

Vertical Technical Support

If you System Administrator is unavailable, or you have questions that he/she

cannot answer your questions, you can contact Vertical Technical Support

at 1-888-422-2305, Option 4.

Contents

Main Page REVISION HISTORY Page Contents Chapter 1 Introduction Chapter 2 Using the 24-Button Digital Phone Using Phone Features and Functions - - - - 2-31 Chapter 3 Using the 8-Button Digital Phone Using the Basics- - - - - - - - - - - - - - - - - - - - 3-2 Customizing Your Phone - - - - - - - - - - - - - -3-8 Using Phone Features and Functions - - - - 3-10 Chapter 4 Using a Single Line Telephone (SLT) Using the Basics- - - - - - - - - - - - - - - - - - - - 4-2 Customizing Your Phone - - - - - - - - - - - - - -4-4 Using Features and Functions - - - - - - - - - - 4-8 Page Page Chapter 1 Introduction How To Use This Guide SBX Phone Features Specific Phone Model Information and Features If You are Using a Digital Phone If You are Using a Single Line Phone Getting Help Your System Administrator Vertical Technical Support Connecting Your Phone Connecting a Digital Phone Connecting Your Single Line (SLT) Phone 911 Feature Page Page Using the Basics Whats on the 24-Button Digital Phone Using the Basics 2-3 Phone Buttons and Features Using the Display Soft Buttons List of Soft Buttons 2-6 Using the Basics Using the Basics 2-7 Nav Button Station Programming Menu Overview Message Wait and Callback Indicator Lights Messages Fixed, Pre-programmed, & Flex Buttons Making and Answering Calls Making Calls Dial an Internal Call Dial an External Call Answering Calls Answer an Internal (Intercom) Call Answering an External Call Using the Speaker Make a Call Switch between Handset and Speaker Adjust Speaker Volume Using the Headset (vs. Speaker) Mode Using the Headset Adjusting the Volume on the Headset Using a Headset with a 2.5 mm Headset Jack (Ear/Mic) OFF and ON. Using a Headset with a 2.5mm Jack (Ear/Mic) Adjusting the Volume on the Ear/Mic Using the Hold Feature Transfer a Call from Your Station to another Station Transfer a Call Directly to Voice Mail Customizing Your Phone Station Name Programming Entering Characters for Display Entries Setting Your Password Registering (Creating) Your Password REGISTER Changing Your Password Recording Your Station Name (Voice Title) Recording Your Station Greeting Setting Ring Types ICM (Intercom) and CO Setting the HTP Mode Using Pre-Selected Display Messages Setting a Pre-Selected Message Page Creating a Custom Message Programming Flex Buttons Using Phone Features and Functions Alarm (Wake Up Program) Page Automatic Called Number Redial Call Log Using the Received or Dialed Call List Using the Lost Call List Page Callback Camp-On Conference Do Not Disturb (DND) Flash Forward Calls Overview of Forwarding Calls Entering a Destination Selecting a Forward Type 0 = FOLLOW-ME FORWARD 1 = UNCONDITIONAL FORWARD 2 = BUSY FORWARD 3 = NO ANS FORWARD 4 = BUSY/NO ANS FORWARD. 5 = (Unconditional) FORWARD TO OFF-NET - Phone Number 6 = NO ANS FORWARD TO OFF-NET - Phone Number Cancel Forward Setting HotDesk HOTDESK PROGRAM LOG IN and LOG O UT - FORWARD TO SPD2000 Leave a Message (MSG) Monitor and/or Join a Conversation (Barge-In) MONITOR Mute Paging External Paging Internal Zone Paging All Call (or System) Page Meet-Me Page Sending a Page Respond to a Meet-me Page Parking System Park Park and Page Phone Book/Dial by Name Using the Phonebook for Dialing PickUp Redial (Last Number) Button to view scroll through other recently dialed numbers. Speed Dialing Using System and Station Speed Dial Numbers NAME or DIAL BY SYS SPD NAME option. Programming Station Speed Dial Numbers/Bins Page Two-Way Recording (optional) User Programming of each feature and its options. Voice Over Voice Mail Listen to Messages Use Add, Rewind, or CallBack Options Reply to a Message Forward a Message Checking Voice Mailbox from Outside the Office Mailbox Buttons Programming a Mailbox Button Using a Mailbox Button Page Page Using the Basics Whats on the 8-Button Digital Phone Using the Basics 3-3 Chapter 3: Using the 8-Button Digital Phone Phone Buttons and Features Using the Display Message Waiting and Call Back Indicator Lights Fixed, Pre-programmed, & Flex Buttons Making and Answering Calls Making Calls Using the Speaker Using the Hold Feature Customizing Your Phone Setting/Changing Your Station Password Recording Your Station Name (Voice Title) Record Your Station Greeting Using Phone Features and Functions Call Wait (Camp-On) Flexible Button Programming Mailbox Buttons PickUp Redial (Last Number) Speed Dial Numbers User Programming Voice Mail Page Using the Basics Making and Answering Calls Make an Internal (Intercom) Call Make an External Call Making Calls Using CO Access Using Hold Place an External Call on Hold Retrieve a Held Outside Call Make a Screened Transfer Trans/PGM to reconnect to the caller. Customizing Your Phone Programming Your Station Name Recording Voice Announcements Date & Time Prompt Extension Number Prompt Extension Status Prompt Recording Your Message Recording a Paging Message Setting Pre-selected Messages Set a Message Cancel a Pre-Selected Message Using Features and Functions Account Codes Authorization Codes Call Waiting Camp-On Conference Do Not Disturb (DND) Setting DND Cancel Do Not Disturb Forward Overview of Call Forwarding Calls Selecting a Forward Type 0 = FOLLOW-ME FORWARD 1 = UNCONDITIONAL FORWARD 2 = BUSY FORWARD Page # = FORWARD TO VOICE MAIL Cancelling Call Forward Parking PickUp Extension Group Off-hook Alarm Paging Sending a Page Paging Options 545 = External Paging 501 through 510 = Specific Internal Zone Paging Queuing Redial (Last Number) Returning Call to Host System Shuttle Calls Station Speed Dial Numbers Programming Station Speed Dial Numbers Station Speed Dial Numbers - Using Universal Night Answer Voice Mail Checking Voice Mail Messages Page Appendix A User Programming Map Using the Map Map Page Page Index Phone Features 8-Button Digital Phones 24-Button Digital Phones Single Line Telephone (SLT)