Getting Help, Your System Administrator

Getting Help	1-3
	Chapter 1: Introduction

Getting Help

If you need information that is not included in this guide, you can get help from either of the following sources:

Your System Administrator

Your first line of support is your System Administrator. This person should be able to provide you with any additional information you may need regarding your phone. For example, the System Administrator can provide you with a list of any pre-programmed buttons depending upon the type of phone you are using.

Vertical Technical Support

If you System Administrator is unavailable, or you have questions that he/she cannot answer your questions, you can contact Vertical Technical Support

at 1-888-422-2305, Option 4.

SBX IP 320 Phone User Guide

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DeWalt SBX IP 320 manual Getting Help, Your System Administrator, Vertical Technical Support

Contents

Phone User Guide Limit of LIABILITY/DISCLAIMER of Warranty V I S I O N H I S T O R Y This page Intentionally Left Blank Contents Contents Using Phone Features and Functions Using the 8-Button Digital Phone Using Features and Functions Using a Single Line Telephone SLT Appendix a User Programming Map Index Phone Features This page Intentionally Left Blank Introduction SBX Phone Features How To Use This GuideSpecific Phone Model Information and Features Getting Help Your System AdministratorVertical Technical Support Connecting a Digital Phone Connecting Your PhoneConnecting Your Single Line SLT Phone To Dial Feature This page Intentionally Left Blank Using the 24-Button Digital Phone Using the 24-Button Digital Phone Using the BasicsWhat’s on the 24-Button Digital Phone Feature Used to Phone Buttons and Features Pickup Conf Redial Using the Display List of Soft Buttons Soft ButtonsCallbk CAMP* OHO# MSG Camp -ON Flash DEL ALL Redial APR 01 Nav ButtonFWD Conf Redial ICM Flash Station Programming Menu Overview Messages Message Wait and Callback Indicator Lights Fixed, Pre-programmed, & Flex Buttons Making Calls Making and Answering CallsDial an Internal Call Dial an External Call Answering Calls Using the Speaker Adjust Speaker Volume Switch between Handset and SpeakerTo switch from Handset to Speaker Mode To Switch from Speaker Mode to Handset Set the Headset Mode Using the Headset vs. Speaker Mode Using the Headset Using a Headset with a 2.5 mm Headset Jack Ear/MicAdjusting the Volume on the Headset EAR/MIC Program Backok Using a Headset with a 2.5mm Jack Ear/Mic Using the Hold FeatureAdjusting the Volume on the Ear/Mic To Put a Call On Hold Transfer a Call from Your Station to another Station Transferring CallsTransfer a Call Directly to Voice Mail To Make a Screened Transfer Station Name Programming Customizing Your PhoneAdvanced Program Ring Program Backok Enter Name Backok James Paul T Entering Characters for Display Entries= Space Registering Creating Your Password Setting Your PasswordWhen you see the Password Program option When you see the Password Register option Enter Password Changing Your PasswordMODEH/T/P Program Password Program Backok When you see the Password Change option Recording Your Station Name Voice Title Recording Your Station GreetingPress TRANS/PGM At the prompt When you see the Ring Program option Setting Ring TypesStation Name Program ICM Ring CO Ring Backok When you see the Mode H/T/P Program option Setting the HTP Mode Private Mode Select by Next Back Next OK Using Pre-Selected Display MessagesUser Custom MSG When you see the pre-selected message you want to use Setting a Pre-Selected MessageWake UP Program Back AT Branch Office Backok OUT of Office Return AT Time To Cancel an Message Once you have completed the settingOUT of Office Return AT Time Backok Enter Time Press OK KEY Back P.DVU OK Creating a Custom Message Programming Flex Buttons Alarm Wake Up Program Using Phone Features and FunctionsPreselected MSG PGM Backok Enter Your Wakeup Time Hhmm Back Erase Enter Your Wakeup Time To Cancel an Alarm Once you have completed the time alarm time settingBut... instead of setting a time Back Erase Automatic Called Number Redial While on a call where no one answeredRecord Flash Acnr When you see the list you want to dial Using the Received or Dialed Call ListWhen you see a number you want to dial Call Log When you see Lost Call option Using the Lost Call ListBack Select Answer Back Select Delcur Back Select DEL ALL Back Select Delall ALL CLI DeleteSave Enter SPD BIN no 000 CLI MSG Used Pause Flash D-TONE When you try to access an outside line that is busy When you have a message from another stationCallback Return a Call from Someone that Left a Message Camp-On When an extension is busyCallbk Step Call to STA Conference Flash Do Not Disturb DND Forward Calls When entering an Internal Destination STA/HUNT/VMIBOverview of Forwarding Calls Entering a Destination Selecting a Forward Type When Entering an OFF-NET Destination CO BTN/SPD-BINUnconditional Forward Enter STA/HUNT/# Vmib Busy Forward Enter STA/HUNT/# Vmib = Unconditional Forward to OFF-NET Phone NumberNo ANS Forward Enter STA/HUNT/# Vmib BUSY/NO ANS Forward Enter STA/HUNT/# Vmib = no ANS Forward to OFF-NET Phone Number Cancel Forward Setting= no ANS Forward to OFF-NET Line Button No ANS Forward to OFF-NET Enter CO BTN/SPD-BIN HotDesk When you find the Hotdesk optionTo Use HotDesk To Log When you see the Forward setting you want to use When you see the Forward promptTo Log Out Monitor and/or Join a Conversation Barge-In Leave a Message MSGTo Let a Busy Station Know You Called To Monitor a Busy Extension To Disable Mute To Enable MuteMute To Join the conversation External Paging PagingInternal Zone Paging All Call or System Meet-Me Sending a Case of Nomad IP Respond to a Meet-meIf a Meet-Me soft button appears on your display From STA System Park ParkingTo Park a Call While on an active call Park If/when you hear a page for you for a parked callHow the Caller Sends a When you find the number you want to dial Using the Phonebook for DialingPhone Book/Dial by Name PickUp When a station within your group is ringingRedial Last Number To Pick Up a Call to Your Group Speed Dialing Using System and Station Speed Dial Numbers Programming Station Speed Dial Numbers/Bins When you find the Speed Program optionTo Dial by Speed Name Once you have pressed the Speed soft button as shown above Enter SPD BIN NO000 Back To Record the Current Conversation Two-Way Recording optional When you see an item/feature that you want to program To Access and Navigate In User ProgrammingUser Programming From your idle station To Accept a Voice Over Call Voice Over Listen to Messages Voice Mail Reply to a Message Use Add, Rewind, or CallBack OptionsForward a Message While listening to the current message Checking Voice Mailbox from Outside the Office When you hear the Auto Attendant greetingTo add your comment to the message Mailbox Buttons Using a Mailbox ButtonProgramming a Mailbox Button To Check Messages This page Intentionally Left Blank Using the 8-Button Digital Phone What’s on the 8-Button Digital Phone Using the 8-Button Digital Phone MSG LED Phone Buttons and Features Message Waiting and Call Back Indicator Lights Using the Display Fixed, Pre-programmed, & Flex Buttons Making Calls Making and Answering Calls Answering Calls Using the Speaker Customizing Your Phone Setting/Changing Your Station Password Record Your Station Greeting Flexible Button Programming Call Wait Camp-OnMailbox Buttons After receiving station busy tone Redial Last Number PickUpExtension Group Speed Dial Numbers Using Speed Dial NumbersProgramming Station Speed Dial Numbers/Bins User Programming Voice Mail Checking Your Voice Mailbox when You Are in the OfficePress Call Back Recording a Message in another User’s Voice Mailbox Using a Single Line Telephone SLT External Calls via CO Outside Line Group Access Making Calls Using CO AccessExternal Calls via CO Individual Access Make an Internal Intercom Call Place an External Call on Hold Using HoldRetrieve a Held Outside Call Make a Screened Transfer Programming Your Station Name Message WaitingRecording Voice Announcements Date & Time Prompt Extension Status Prompt Extension Number PromptRecording Your Message To Delete Your Message To Delete Your Paging Message Recording a Paging Message Cancel a Pre-Selected Message Setting Pre-selected MessagesSet a Message Authorization Codes Using Features and FunctionsIf an Authorization Codes is required for your phone Account Codes Call Waiting When you hear the toneAfter receiving an intercom busy tone Cancel Do Not Disturb Setting DNDWhen entering an Internal Destination Forward When Entering an OFF-NET Destination = Unconditional Forward to OFF-NET Speed BIN To Retrieve a Parked Call Cancelling Call Forward Extension Off-hook AlarmGroup To Pick Up an Incoming Call on a Specific Extension 545 = External Paging Paging OptionsThrough 510 = Specific Internal Zone Paging Queuing When you hear a Meet-Me page directed to you543 or 549 = All Call or System To Respond to a Meet-Me Returning Call to Host System When you hear new dial tone from the other systemShuttle Calls Station Speed Dial Numbers Station Speed Dial Numbers UsingUniversal Night Answer Programming Station Speed Dial Numbers To Save the Current Voice Message and Hear the Next Message Checking Voice Mail MessagesTo Repeat the Current Voice Message This page Intentionally Left Blank User Programming Map Using the Map Appendix a User Programming Map Map Message Set Preselected Msg enter Msg number This page Intentionally Left Blank Button Digital Phones Phone Features IND-2 Index Phone Features IND-3 Single Line Telephone SLT This page Intentionally Left Blank