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3 Maintaining Your Server
Contents
2 Setting Up Your Server
1 Checking Out Your Gateway Server
Updating the BIOS
4 Installing Components
6 Troubleshooting
Opening the BIOS Setup utility
Index
B Safety, Regulatory, and Legal Information
Server Specifications
BIOS Settings
Page
Read this chapter to learn
Where drives, ports, jacks, and controls are located
Where system board components are located
Checking Out Your GatewayServer
Chapter 1 Checking Out Your Gateway Server
Front
Hot-swap drives PCI card fan
Front
Mouse port Keyboard port USB ports Serial port Parallel port
Back
Power connector Rear fan Card retention cover lever
Chapter 1 Checking Out Your Gateway Server
Card retention
Interior
Interior
SCSI backplane
Chapter 1 Checking Out Your Gateway Server
System board
Left side
System board
Right side
Gateway Web site
Getting Help
Server Companion CD
Online help
Start and turn off your server Restart reboot your server
Setting UpServerYour
Read this chapter to learn how to Use your server safely
Converting to a rackmount server
Setting up the hardware
Chapter 2 Setting Up Your Server
Surge protectors
Protecting from power source problems
Protecting from power source problems
Chapter 2 Setting Up Your Server
Uninterruptible power supplies
Line conditioners
Starting your server
Starting your server
To start the server
indicator is
Understanding the power-on self-test
To select which device your your server boots from
When the power
Turning off your server
Turning off your server
To turn off the server
Chapter 2 Setting Up Your Server
Restarting rebooting your server
To close unresponsive programs in Windows 2000 Server
To restart your server
Setting up the operating system
Setting up the operating system
Chapter 2 Setting Up Your Server
Perform system administration
MaintainingServerYour
Read this chapter to learn how to Care for your server
Clean your server Prepare for system recovery
Chapter 3 Maintaining Your Server
Caring for your server
Weekly
Maintenance task
Caring for your server
Chapter 3 Maintaining Your Server
Protecting your server from viruses
Managing hard drive space
Managing hard drive space
Checking hard drive space
To check hard drive space in Windows 2000 Server
To check the hard drive for errors in Windows 2000 Server
Using Disk Cleanup
Checking the hard drive for errors
To use Disk Cleanup in Windows 2000 Server
3 Click the Tools tab
Managing hard drive space
Chapter 3 Maintaining Your Server
Defragmenting the hard drive
To defragment a hard drive in Windows 2000 Server
4 Click Defragment Now
Backing up files
Managing hard drive space
Chapter 3 Maintaining Your Server
Cleaning your server
Cleaning the exterior
Cleaning your server
Cleaning the keyboard
Cleaning the screen
Cleaning the tape drive
Chapter 3 Maintaining Your Server
Cleaning the mouse
To clean your trackball mouse
Mouse rollers
Cleaning your server
5 Replace the mouse ball and lock the retaining ring into place
To create startup diskettes in Windows 2000 Server
Preparing for system recovery
Creating startup diskettes
Creating an emergency repair diskette
4 Click the Tools tab
Preparing for system recovery
To create an emergency repair diskette in Windows 2000 Server
2 Double-click the My Computer icon
Chapter 3 Maintaining Your Server
5 Click Backup Now. The Backup window opens
Recording your BIOS configuration
Keeping a record of system configuration
Recording your operating system configuration
To record your operating system configuration in Windows 2000 Server
ManageX Event Manager
System administration
Using BIOS security passwords
To set the BIOS security passwords
Option
Monitoring case access
System administration
To view the event log
Chapter 3 Maintaining Your Server
Using your Server Companion CD
You can use your Server Companion CD to Install hardware drivers
Install programs View server documentation
ComponentsInstalling
Gathering the tools you need
Preparing to install components
Chapter 4 Installing Components
Selecting a place to work
Preventing static electricity discharge
Preventing static electricity discharge
Chapter 4 Installing Components
Opening the server case
To open the server case
5 For more stability, place the server on its side
Opening the server case
Chapter 4 Installing Components
Closing the server case
Closing the server case
To close the server case
Lock the front cover Reconnect the power cord and all other cables
Chapter 4 Installing Components
Installing drives
Installing drives
Chapter 4 Installing Components
Installing a media drive
To install a 5.25-inch drive
Follow the instructions in “Opening the server case” on page
If you are adding a new drive, remove the bay’s 3.5-inch drive adapter. To remove the adapter, press and hold the two locking clips against the adapter, then pull it out of the server
Installing drives
Hard drive screws Hard drive screws
Chapter 4 Installing Components
6 Go to Step
Installing drives
7 If you are replacing a drive, disconnect the old drive’s cables
Chapter 4 Installing Components
9 Remove the screws that secure the mounting rails to the old drive, then use the screws to attach the rails to the new drive
Installing drives
Chapter 4 Installing Components
13 Follow the instructions in “Closing the server case” on page
Installing drives
Installing a hard drive
To install a hard drive
Screw Screw Screw Screw
Chapter 4 Installing Components
7 Close the drive’s release lever
Installing drives
Chapter 4 Installing Components
Installing memory
5 Follow the instructions in “Closing the server case” on page
To install or replace memory
Installing memory
2 Follow the instructions in “Opening the server case” on page
Description
Installing PCI expansion cards
PCI slot
Chapter 4 Installing Components
2 Follow the instructions in “Opening the server case” on page
Installing PCI expansion cards
To replace, add, or reseat a PCI expansion card
Release lever Card retention cover
Chapter 4 Installing Components
8 Push the card retention cover against the expansion cards until the retention cover clicks into place under the release lever
Installing PCI expansion cards
See the card’s documentation for software installation instructions
Follow the instructions in “Closing the server case” on page
Chapter 4 Installing Components
3 Follow the instructions in “Opening the server case” on page
Installing a processor
Installing a processor
To replace a processor
The heat sink mounting paste may harden over time and hold the heat sink securely to the processor. If removing the heat sink also pulls the processor out of the processor socket, the processor should still be undamaged. Rotate the processor locking lever out of the way and continue with the procedure in Step
Chapter 4 Installing Components
Remove the old processor
Installing a processor
Only one voltage regulator should be installed for each processor
14 Follow the instructions in “Closing the server case” on page
Chapter 4 Installing Components
Processor 1 fan connector Processor 2 fan connector
Installing a voltage regulator
Chapter 4 Installing Components
Replacing the power supply
To replace the power supply
6 Remove the two screws that secure the power supply tray to the case
Replacing the power supply
Follow the instructions in “Closing the server case” on page
Chapter 4 Installing Components
Reinstall the upper voltage regulator module
Replacing the SCSI backplane
Replacing the SCSI backplane
To replace the SCSI backplane
6 Slide the hot-swap cage out about two inches from the case
Chapter 4 Installing Components
8 Remove the hot-swap cage completely from the server
Replacing the SCSI backplane
Thumbscrew
Chapter 4 Installing Components
10 Slide the backplane up slightly, then lift it away from the hot-swap cage
Replacing the SCSI backplane
15 Reinstall the fan
17 Follow the instructions in “Closing the server case” on page
Chapter 4 Installing Components
Replacing the system board
Replacing the system board
To replace the system board
System board tray thumbscrew
Chapter 4 Installing Components
10 Remove the system board tray’s thumbscrew on the back of the case
12 Lift the tray away from the case
Replacing the system board
Chapter 4 Installing Components
Replacing a fan
To replace a fan
6 Reconnect the fan to the system board
Replacing a fan
7 Follow the instructions in “Closing the server case” on page
Chapter 4 Installing Components
Replacing the CMOS battery
To replace the battery
5 Follow the instructions in “Opening the server case” on page
Battery
Replacing the CMOS battery
Restore any BIOS settings that you wrote down in Step
Chapter 4 Installing Components
Reset the BIOS passwords
Using the BIOS Setup Utility
Read this chapter to learn how to Open the BIOS Setup utility
Update the BIOS Reset the BIOS settings to their factory defaults
Chapter 5 Using the BIOS Setup Utility
Opening the BIOS Setup utility
To open the BIOS Setup utility
To recover the old BIOS
Updating the BIOS
Recovering the BIOS
To update the BIOS
Chapter 5 Using the BIOS Setup Utility
Resetting the BIOS
To reset the BIOS
12 Press F1 to reset the BIOS to factory default settings
Resetting BIOS passwords
Resetting the BIOS
Chapter 5 Using the BIOS Setup Utility
Troubleshoot Get telephone support and training
Troubleshooting
Read this chapter to learn how to Interpret error messages and codes
Chapter 6 Troubleshooting
Safety guidelines
Data error
Error messages
Access denied
Bad command or file name
Insert bootable media device
Diskette read failed - press F1 to retry boot
Error loading operating system
Hard disk controller failure - press F1 to try reboot
See “The keyboard does not work” on page 108 for a possible solution
Invalid password
Memory errors were detected while the system started up
Memory size error
Not enough memory
Non-system disk or disk error
Syntax error
Write-protect error
First steps
Troubleshooting
Troubleshooting
Chapter 6 Troubleshooting
Battery replacement
Beep codes
A PCI expansion card for example, a RAID controller can also issue audible errors by itself, usually consisting of one long tone followed by a series of short tones. For more information on the beep codes issued, check the documentation for that device
Troubleshooting steps
Beeps
Troubleshooting
Your server does not recognize a CD or the CD drive
BIOS
The settings in the BIOS Setup utility are not retained
CD drive
The diskette drive is not recognized
Cleaning CDs
Diskette drive
Your CD drive tray does not open
Your server does not recognize an expansion card
Expansion cards
File management
The diskette drive LED is lit continuously
Hard drive
To restore files that were deleted in Windows 2000 Server
You receive an “Insufficient disk space” error message
You receive a “Non-system disk” or “disk error” error message
Chapter 6 Troubleshooting
The master boot record is corrupted
Your server does not recognize an IDE drive
Your server does not recognize a SCSI drive
You need to troubleshoot an IDE hard drive
To repair the master boot record
Internet
To download the GWScan utility
A keyboard character keeps repeating
Connecting to a Web site takes too long
Keyboard
The keyboard does not work
To check the dialing properties in Windows 2000 Server
Memory errors were detected during server start up
Memory
Modem telephone dial-up
Check for line noise scratchy, crackling, or popping sounds. Line noise is a common problem that can cause the modem to connect at a slower rate, abort downloads, or even disconnect. The faster the modem, the less line noise it can tolerate and still work correctly
Your 56K modem does not connect at 56K
The modem is not recognized by your server
Chapter 6 Troubleshooting
Troubleshooting
To run modem diagnostics in Windows 2000 Server
The modem is noisy when it dials and connects
Your server is running but there is no picture
To turn down the modem volume in Windows 2000 Server
The screen resolution is not correct
Monitor
The mouse does not work
A horizontal line or wire is visible across the monitor screen
Mouse
The text on the display is dim or difficult to read
Printer
Power
You press the power button, but the server does not turn on
When you turn on the server, it makes several short beeps
To make sure that the printer is not set to work offline in Windows
You receive a “Printer queue is full” error message
You receive a “Printer is out of paper” error message
Processor
If you have upgraded your server from one processor to two, you may need to reconfigure your operating system so it recognizes the additional processor. For more information, see your operating system’s documentation
Chapter 6 Troubleshooting
Telephone support
See “Troubleshooting” on page
Telephone support
Before calling Gateway Technical Support
Telephone support
Automated troubleshooting system
Service description
How to reach
Service description
Tutoring and training
Tutoring and training
For more information
Chapter 6 Troubleshooting
SpecificationsServer A
Appendix A
System specifications
Case size Weight Fans Ports
Card sizes Power supply
Chipset
System board specifications
System board specifications
Processor
Appendix A
Hardware
Monitor
Temperature sensors
Requirements
Environmental specifications
Environmental specifications
Variable
Resolution support
Video specifications
Interrupts
Electronic specifications
Electronic specifications
Memory map
Interrupt A
PCI interrupt routing in PIC mode
PCI interrupt routing
Device
Additional specifications
Additional specifications
Appendix A
To view all BIOS settings
BIOS Settings B
Setting
Appendix B BIOS Settings
BIOS menu
BIOS submenu
Value
BIOS menu
BIOS submenu
Setting
Setting
Appendix B BIOS Settings
BIOS menu
BIOS submenu
Setting up your system
Safety Regulatory, and C Legal Information
Important safety information
Care during use
Appendix C Safety, Regulatory, and Legal Information
Replacement parts and accessories
Unintentional emitter per FCC Part FCC Part 15 Class A Statement
Regulatory compliance statements
United States of America
Federal Communications Commission FCC
Product
FCC declaration of conformity
Appendix C Safety, Regulatory, and Legal Information
Responsible party
When programming or making test calls to emergency numbers
for products fitted with an IC-compliant modem
Canada
Industry Canada IC Unintentional emitter per ICES-003
Telecommunications per DOC notice
Laser safety statement
Appendix C Safety, Regulatory, and Legal Information
Notices
All Rights Reserved
Trademark Acknowledgments
Numerics
Index
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A MAN 960 SYS GDE R1 12/02
