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Gateway manual A MAN 960 SYS GDE R1 12/02

Models: 960

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A MAN 960 SYS GDE R1 12/02

A MAN 960 SYS GDE R1 12/02

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Gateway manual A MAN 960 SYS GDE R1 12/02

Contents

Page Page 2 Setting Up Your Server Contents1 Checking Out Your Gateway Server 3 Maintaining Your Server6 Troubleshooting 4 Installing ComponentsOpening the BIOS Setup utility Updating the BIOSServer Specifications B Safety, Regulatory, and Legal InformationBIOS Settings IndexPage Where system board components are located Where drives, ports, jacks, and controls are locatedChecking Out Your GatewayServer Read this chapter to learnChapter 1 Checking Out Your Gateway Server FrontHot-swap drives PCI card fan FrontPower connector Rear fan Card retention cover lever BackChapter 1 Checking Out Your Gateway Server Mouse port Keyboard port USB ports Serial port Parallel portInterior InteriorSCSI backplane Card retentionLeft side System boardChapter 1 Checking Out Your Gateway Server System board Right sideServer Companion CD Getting HelpOnline help Gateway Web siteRead this chapter to learn how to Use your server safely Setting UpServerYourStart and turn off your server Restart reboot your server Chapter 2 Setting Up Your Server Setting up the hardwareConverting to a rackmount server Protecting from power source problems Protecting from power source problemsSurge protectors Line conditioners Uninterruptible power suppliesChapter 2 Setting Up Your Server To start the server Starting your serverStarting your server To select which device your your server boots from Understanding the power-on self-testWhen the power indicator isTo turn off the server Turning off your serverTurning off your server To close unresponsive programs in Windows 2000 Server Restarting rebooting your serverTo restart your server Chapter 2 Setting Up Your ServerSetting up the operating system Setting up the operating systemChapter 2 Setting Up Your Server Read this chapter to learn how to Care for your server MaintainingServerYourClean your server Prepare for system recovery Perform system administrationChapter 3 Maintaining Your Server Caring for your serverCaring for your server Maintenance taskWeekly Chapter 3 Maintaining Your Server Protecting your server from virusesChecking hard drive space Managing hard drive spaceTo check hard drive space in Windows 2000 Server Managing hard drive spaceChecking the hard drive for errors Using Disk CleanupTo use Disk Cleanup in Windows 2000 Server To check the hard drive for errors in Windows 2000 Server3 Click the Tools tab Managing hard drive spaceTo defragment a hard drive in Windows 2000 Server Defragmenting the hard driveChapter 3 Maintaining Your Server Managing hard drive space Backing up files4 Click Defragment Now Cleaning the exterior Cleaning your serverChapter 3 Maintaining Your Server Cleaning the screen Cleaning the keyboardCleaning the tape drive Cleaning your serverTo clean your trackball mouse Cleaning the mouseChapter 3 Maintaining Your Server 5 Replace the mouse ball and lock the retaining ring into place Cleaning your serverMouse rollers Creating startup diskettes Preparing for system recoveryCreating an emergency repair diskette To create startup diskettes in Windows 2000 ServerTo create an emergency repair diskette in Windows 2000 Server Preparing for system recovery2 Double-click the My Computer icon 4 Click the Tools tabChapter 3 Maintaining Your Server 5 Click Backup Now. The Backup window opensRecording your operating system configuration Keeping a record of system configurationTo record your operating system configuration in Windows 2000 Server Recording your BIOS configurationUsing BIOS security passwords System administrationTo set the BIOS security passwords ManageX Event ManagerSystem administration Monitoring case accessTo view the event log OptionYou can use your Server Companion CD to Install hardware drivers Using your Server Companion CDInstall programs View server documentation Chapter 3 Maintaining Your ServerComponentsInstalling Chapter 4 Installing Components Preparing to install componentsSelecting a place to work Gathering the tools you needPreventing static electricity discharge Preventing static electricity dischargeTo open the server case Opening the server caseChapter 4 Installing Components 5 For more stability, place the server on its side Opening the server caseChapter 4 Installing Components To close the server case Closing the server caseClosing the server case Lock the front cover Reconnect the power cord and all other cables Chapter 4 Installing ComponentsInstalling drives Installing drivesTo install a 5.25-inch drive Installing a media driveFollow the instructions in “Opening the server case” on page Chapter 4 Installing ComponentsIf you are adding a new drive, remove the bay’s 3.5-inch drive adapter. To remove the adapter, press and hold the two locking clips against the adapter, then pull it out of the server Installing drivesHard drive screws Hard drive screws Chapter 4 Installing Components6 Go to Step Installing drives7 If you are replacing a drive, disconnect the old drive’s cables Chapter 4 Installing Components9 Remove the screws that secure the mounting rails to the old drive, then use the screws to attach the rails to the new drive Installing drivesChapter 4 Installing Components 13 Follow the instructions in “Closing the server case” on pageTo install a hard drive Installing a hard driveInstalling drives Screw Screw Screw Screw Chapter 4 Installing Components7 Close the drive’s release lever Installing drivesChapter 4 Installing Components Installing memoryInstalling memory To install or replace memory2 Follow the instructions in “Opening the server case” on page 5 Follow the instructions in “Closing the server case” on pagePCI slot Installing PCI expansion cardsChapter 4 Installing Components DescriptionTo replace, add, or reseat a PCI expansion card Installing PCI expansion cards2 Follow the instructions in “Opening the server case” on page Release lever Card retention cover Chapter 4 Installing Components8 Push the card retention cover against the expansion cards until the retention cover clicks into place under the release lever Installing PCI expansion cardsChapter 4 Installing Components Follow the instructions in “Closing the server case” on pageSee the card’s documentation for software installation instructions Installing a processor Installing a processorTo replace a processor 3 Follow the instructions in “Opening the server case” on pageThe heat sink mounting paste may harden over time and hold the heat sink securely to the processor. If removing the heat sink also pulls the processor out of the processor socket, the processor should still be undamaged. Rotate the processor locking lever out of the way and continue with the procedure in Step Chapter 4 Installing ComponentsRemove the old processor Installing a processorChapter 4 Installing Components 14 Follow the instructions in “Closing the server case” on pageProcessor 1 fan connector Processor 2 fan connector Only one voltage regulator should be installed for each processorInstalling a voltage regulator To replace the power supply Replacing the power supplyChapter 4 Installing Components 6 Remove the two screws that secure the power supply tray to the case Replacing the power supplyReinstall the upper voltage regulator module Chapter 4 Installing ComponentsFollow the instructions in “Closing the server case” on page To replace the SCSI backplane Replacing the SCSI backplaneReplacing the SCSI backplane 6 Slide the hot-swap cage out about two inches from the case Chapter 4 Installing Components8 Remove the hot-swap cage completely from the server Replacing the SCSI backplaneThumbscrew Chapter 4 Installing Components10 Slide the backplane up slightly, then lift it away from the hot-swap cage Replacing the SCSI backplaneChapter 4 Installing Components 17 Follow the instructions in “Closing the server case” on page15 Reinstall the fan To replace the system board Replacing the system boardReplacing the system board 10 Remove the system board tray’s thumbscrew on the back of the case Chapter 4 Installing ComponentsSystem board tray thumbscrew 12 Lift the tray away from the case Replacing the system boardTo replace a fan Replacing a fanChapter 4 Installing Components 7 Follow the instructions in “Closing the server case” on page Replacing a fan6 Reconnect the fan to the system board To replace the battery Replacing the CMOS battery5 Follow the instructions in “Opening the server case” on page Chapter 4 Installing ComponentsBattery Replacing the CMOS batteryRestore any BIOS settings that you wrote down in Step Chapter 4 Installing ComponentsRead this chapter to learn how to Open the BIOS Setup utility Using the BIOS Setup UtilityUpdate the BIOS Reset the BIOS settings to their factory defaults Reset the BIOS passwordsTo open the BIOS Setup utility Opening the BIOS Setup utilityChapter 5 Using the BIOS Setup Utility Recovering the BIOS Updating the BIOSTo update the BIOS To recover the old BIOSTo reset the BIOS Resetting the BIOSChapter 5 Using the BIOS Setup Utility Resetting the BIOS Resetting BIOS passwords12 Press F1 to reset the BIOS to factory default settings Chapter 5 Using the BIOS Setup Utility Read this chapter to learn how to Interpret error messages and codes TroubleshootingTroubleshoot Get telephone support and training Chapter 6 Troubleshooting Safety guidelinesAccess denied Error messagesBad command or file name Data errorError loading operating system Diskette read failed - press F1 to retry bootHard disk controller failure - press F1 to try reboot Insert bootable media deviceMemory errors were detected while the system started up Invalid passwordMemory size error See “The keyboard does not work” on page 108 for a possible solutionSyntax error Non-system disk or disk errorWrite-protect error Not enough memoryTroubleshooting TroubleshootingFirst steps Beep codes Battery replacementChapter 6 Troubleshooting Beeps Troubleshooting stepsTroubleshooting A PCI expansion card for example, a RAID controller can also issue audible errors by itself, usually consisting of one long tone followed by a series of short tones. For more information on the beep codes issued, check the documentation for that deviceThe settings in the BIOS Setup utility are not retained BIOSCD drive Your server does not recognize a CD or the CD driveDiskette drive Cleaning CDsYour CD drive tray does not open The diskette drive is not recognizedFile management Expansion cardsThe diskette drive LED is lit continuously Your server does not recognize an expansion cardYou receive an “Insufficient disk space” error message To restore files that were deleted in Windows 2000 ServerYou receive a “Non-system disk” or “disk error” error message Hard driveYour server does not recognize an IDE drive The master boot record is corruptedYour server does not recognize a SCSI drive Chapter 6 TroubleshootingInternet To repair the master boot recordTo download the GWScan utility You need to troubleshoot an IDE hard driveKeyboard Connecting to a Web site takes too longThe keyboard does not work A keyboard character keeps repeatingMemory Memory errors were detected during server start upModem telephone dial-up To check the dialing properties in Windows 2000 ServerThe modem is not recognized by your server Your 56K modem does not connect at 56KChapter 6 Troubleshooting Check for line noise scratchy, crackling, or popping sounds. Line noise is a common problem that can cause the modem to connect at a slower rate, abort downloads, or even disconnect. The faster the modem, the less line noise it can tolerate and still work correctlyThe modem is noisy when it dials and connects To run modem diagnostics in Windows 2000 ServerTroubleshooting The screen resolution is not correct To turn down the modem volume in Windows 2000 ServerMonitor Your server is running but there is no pictureMouse A horizontal line or wire is visible across the monitor screenThe text on the display is dim or difficult to read The mouse does not workYou press the power button, but the server does not turn on PowerWhen you turn on the server, it makes several short beeps PrinterYou receive a “Printer is out of paper” error message You receive a “Printer queue is full” error messageProcessor To make sure that the printer is not set to work offline in WindowsIf you have upgraded your server from one processor to two, you may need to reconfigure your operating system so it recognizes the additional processor. For more information, see your operating system’s documentation Chapter 6 TroubleshootingTelephone support See “Troubleshooting” on pageBefore calling Gateway Technical Support Telephone supportService description Automated troubleshooting systemHow to reach Telephone supportTutoring and training Tutoring and trainingFor more information Service descriptionChapter 6 Troubleshooting SpecificationsServer A Case size Weight Fans Ports System specificationsCard sizes Power supply Appendix ASystem board specifications System board specificationsProcessor ChipsetMonitor HardwareTemperature sensors Appendix AEnvironmental specifications Environmental specificationsVariable RequirementsResolution support Video specificationsElectronic specifications Electronic specificationsMemory map InterruptsPCI interrupt routing PCI interrupt routing in PIC modeDevice Interrupt AAdditional specifications Additional specificationsAppendix A To view all BIOS settings BIOS Settings BBIOS menu Appendix B BIOS SettingsBIOS submenu SettingBIOS submenu BIOS menuSetting ValueBIOS menu Appendix B BIOS SettingsBIOS submenu SettingImportant safety information Safety Regulatory, and C Legal InformationSetting up your system Replacement parts and accessories Appendix C Safety, Regulatory, and Legal InformationCare during use United States of America Regulatory compliance statementsFederal Communications Commission FCC Unintentional emitter per FCC Part FCC Part 15 Class A StatementAppendix C Safety, Regulatory, and Legal Information FCC declaration of conformityResponsible party ProductWhen programming or making test calls to emergency numbers Industry Canada IC Unintentional emitter per ICES-003 CanadaTelecommunications per DOC notice for products fitted with an IC-compliant modemLaser safety statement All Rights Reserved NoticesTrademark Acknowledgments Appendix C Safety, Regulatory, and Legal InformationNumerics IndexPage see card Page see card Page Page Page A MAN 960 SYS GDE R1 12/02