Gateway 960 manual Internet, To repair the master boot record, To download the GWScan utility, 107

Troubleshooting

To repair the master boot record:

■At a DOS command prompt, type fdisk/mbr, then press ENTER.

You need to troubleshoot an IDE hard drive

■Use the GWScan utility to test a hard drive’s ability to read data and to measure seek times and transfer rates. GWScan can also repair some errors that may develop on IDE hard drives.

To download the GWScan utility:

■Search for the utility at support.gateway.com. For information about how to use GWScan, go to: ftp://ftp.gateway.com/pub/hardware_support/drivers/ win3.x_and_dos/mass_storage/hard_drives/7510801.txt

Internet

You cannot connect to the Internet

■If you are using a telephone line to access the Internet, make sure that your server is connected to the telephone line and the telephone line has a dial tone.

■If you are using a telephone line to access the Internet, make sure that no one else in the business is using the telephone line.

■If you are using a telephone line to access the Internet and you have the call waiting feature on your telephone line, make sure that it is disabled.

■Make sure that your account with your Internet Service Provider (ISP) is set up correctly. Contact your ISP technical support for help.

■Make sure that you do not have a problem with your modem. For more information, see “Modem (telephone dial-up)” on page 109.

You receive an “Unable to locate host” message and are unable to browse the Internet

This problem can occur when you have typed a URL (Web address) incorrectly, lost your Internet connection, or your ISP is having technical difficulties.

Re-type the URL or try a different URL. If the error message still appears, disconnect from the ISP connection and close your browser, then reconnect and open the browser. If you still get the error, your ISP may be having technical difficulties.

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