Chapter 6: Troubleshooting
Beeps | Description | Troubleshooting steps |
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10 | The shutdown register for CMOS RAM | Same as for 4 beeps. |
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11 | The external cache is faulty. | Same as for 4 beeps. |
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BIOS
The settings in the BIOS Setup utility are not retained
■Replace the CMOS battery. For more information, see “Replacing the CMOS battery” on page 84.
CD drive
Your server does not recognize a CD or the CD drive
■Make sure that the CD label is facing up, then try again.
■Try a different CD. Occasionally CDs are flawed or become scratched and cannot be read by the CD drive.
■Shut down and restart your server.
■Clean the CD. For more information, see “Cleaning CDs” on page 103.
■Restart your server, then open the BIOS Setup utility by pressing and holding F2 while your server restarts. Make sure that the IDE controllers are enabled. For more information, see “Using the BIOS Setup Utility” on page 87.
■Make sure that the drive is configured correctly by following the instructions in the drive’s documentation.
■Open your server case and make sure that the cables are connected correctly to the CD drive and the IDE connector on the system board or controller card.
■If you have a SCSI device in your system, check the cable connected to the SCSI card. If the CD drive is the last drive on the cable (the drive farthest from the card), make sure that the CD drive is terminated. For more information about SCSI device configurations, see the drive’s documentation.
■Reinstall the device driver. For more information, see Using Your Server Companion CD.
102 | www.gateway.com |
