Gateway 960 manual To run modem diagnostics in Windows 2000 Server, Troubleshooting

Troubleshooting

■If the modem shares the telephone line with another device, make sure that the telephone line is not in use (for example, someone is on the telephone, or another modem is in use).

■Shut down and restart your server.

■In Windows 2000 Server, run Windows modem diagnostics.

To run modem diagnostics in Windows 2000 Server:

1 Close all open programs.

2 Click Start, Settings, then click Control Panel. The Control Panel window opens.

3 Double-click the Modems icon. The Modems Properties dialog box opens.

4 Click the Diagnostic tab, click the COM port next to the name of the modem, then click More Info. The Modem Info dialog box opens.

If information about the modem appears, the modem passed diagnostics. If no modem information appears, a white screen appears with no data, or if you get an error such as port already open or the modem has failed to respond, the modem did not pass diagnostics.

■Reinstall the device driver. For more information, see Using Your Server Companion CD.

■Open your server and reseat the modem. For more information, see “Installing Components” on page 39.

The modem is noisy when it dials and connects

When your modem tries to connect to another modem, it begins handshaking. Handshaking is a digital “getting acquainted” conversation between the two modems that establishes connection speeds and communication protocols. You may hear unusual handshaking sounds when the modems first connect. If the sounds are too loud, you can turn down the modem volume.

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