Manuals / Gateway / Computer Equipment / Server

Gateway 960 manual

Models: 960

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screen area 112 SCSI drive 106 technical support 117 telephone support 117 video 112

Web site connection speed 108 turning off server 15

turning on server 13

uninterruptible power supply (UPS) 12 updating BIOS 89

UPS 12 USB ports

location 2, 4 user password 36 utilities

BIOS Setup 87

VGA port 4 video

resolution support 126 specifications 126

virus protection 22 voltage regulator

installing 69 location 7

volume

adjusting modem 112

Web site Gateway 8

Windows

restarting server 16 Windows 2000 Server

installing 17

recording configuration 35 repair diskette 32 startup diskettes 32

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Contents

Page Page Contents 2 Setting Up Your Server1 Checking Out Your Gateway Server 3 Maintaining Your Server4 Installing Components 6 TroubleshootingOpening the BIOS Setup utility Updating the BIOSB Safety, Regulatory, and Legal Information Server SpecificationsBIOS Settings IndexPage Where drives, ports, jacks, and controls are located Where system board components are locatedChecking Out Your GatewayServer Read this chapter to learnFront Chapter 1 Checking Out Your Gateway ServerFront Hot-swap drives PCI card fanBack Power connector Rear fan Card retention cover leverChapter 1 Checking Out Your Gateway Server Mouse port Keyboard port USB ports Serial port Parallel portInterior InteriorSCSI backplane Card retentionSystem board Left sideChapter 1 Checking Out Your Gateway Server Right side System boardGetting Help Server Companion CDOnline help Gateway Web siteSetting UpServerYour Read this chapter to learn how to Use your server safelyStart and turn off your server Restart reboot your server Setting up the hardware Chapter 2 Setting Up Your ServerConverting to a rackmount server Protecting from power source problems Protecting from power source problemsSurge protectors Uninterruptible power supplies Line conditionersChapter 2 Setting Up Your Server Starting your server To start the serverStarting your server Understanding the power-on self-test To select which device your your server boots fromWhen the power indicator isTurning off your server To turn off the serverTurning off your server Restarting rebooting your server To close unresponsive programs in Windows 2000 ServerTo restart your server Chapter 2 Setting Up Your ServerSetting up the operating system Setting up the operating systemChapter 2 Setting Up Your Server MaintainingServerYour Read this chapter to learn how to Care for your serverClean your server Prepare for system recovery Perform system administrationCaring for your server Chapter 3 Maintaining Your ServerMaintenance task Caring for your serverWeekly Protecting your server from viruses Chapter 3 Maintaining Your ServerManaging hard drive space Checking hard drive spaceTo check hard drive space in Windows 2000 Server Managing hard drive spaceUsing Disk Cleanup Checking the hard drive for errorsTo use Disk Cleanup in Windows 2000 Server To check the hard drive for errors in Windows 2000 ServerManaging hard drive space 3 Click the Tools tabDefragmenting the hard drive To defragment a hard drive in Windows 2000 ServerChapter 3 Maintaining Your Server Backing up files Managing hard drive space4 Click Defragment Now Cleaning your server Cleaning the exteriorChapter 3 Maintaining Your Server Cleaning the keyboard Cleaning the screenCleaning the tape drive Cleaning your serverCleaning the mouse To clean your trackball mouseChapter 3 Maintaining Your Server Cleaning your server 5 Replace the mouse ball and lock the retaining ring into placeMouse rollers Preparing for system recovery Creating startup diskettesCreating an emergency repair diskette To create startup diskettes in Windows 2000 ServerPreparing for system recovery To create an emergency repair diskette in Windows 2000 Server2 Double-click the My Computer icon 4 Click the Tools tab5 Click Backup Now. The Backup window opens Chapter 3 Maintaining Your ServerKeeping a record of system configuration Recording your operating system configurationTo record your operating system configuration in Windows 2000 Server Recording your BIOS configurationSystem administration Using BIOS security passwordsTo set the BIOS security passwords ManageX Event ManagerMonitoring case access System administrationTo view the event log OptionUsing your Server Companion CD You can use your Server Companion CD to Install hardware driversInstall programs View server documentation Chapter 3 Maintaining Your ServerComponentsInstalling Preparing to install components Chapter 4 Installing ComponentsSelecting a place to work Gathering the tools you needPreventing static electricity discharge Preventing static electricity dischargeOpening the server case To open the server caseChapter 4 Installing Components Opening the server case 5 For more stability, place the server on its sideChapter 4 Installing Components Closing the server case To close the server caseClosing the server case Chapter 4 Installing Components Lock the front cover Reconnect the power cord and all other cablesInstalling drives Installing drivesInstalling a media drive To install a 5.25-inch driveFollow the instructions in “Opening the server case” on page Chapter 4 Installing ComponentsInstalling drives If you are adding a new drive, remove the bay’s 3.5-inch drive adapter. To remove the adapter, press and hold the two locking clips against the adapter, then pull it out of the serverChapter 4 Installing Components Hard drive screws Hard drive screwsInstalling drives 6 Go to StepChapter 4 Installing Components 7 If you are replacing a drive, disconnect the old drive’s cablesInstalling drives 9 Remove the screws that secure the mounting rails to the old drive, then use the screws to attach the rails to the new drive13 Follow the instructions in “Closing the server case” on page Chapter 4 Installing ComponentsInstalling a hard drive To install a hard driveInstalling drives Chapter 4 Installing Components Screw Screw Screw ScrewInstalling drives 7 Close the drive’s release leverInstalling memory Chapter 4 Installing ComponentsTo install or replace memory Installing memory2 Follow the instructions in “Opening the server case” on page 5 Follow the instructions in “Closing the server case” on pageInstalling PCI expansion cards PCI slotChapter 4 Installing Components DescriptionInstalling PCI expansion cards To replace, add, or reseat a PCI expansion card2 Follow the instructions in “Opening the server case” on page Chapter 4 Installing Components Release lever Card retention coverInstalling PCI expansion cards 8 Push the card retention cover against the expansion cards until the retention cover clicks into place under the release leverFollow the instructions in “Closing the server case” on page Chapter 4 Installing ComponentsSee the card’s documentation for software installation instructions Installing a processor Installing a processorTo replace a processor 3 Follow the instructions in “Opening the server case” on pageChapter 4 Installing Components The heat sink mounting paste may harden over time and hold the heat sink securely to the processor. If removing the heat sink also pulls the processor out of the processor socket, the processor should still be undamaged. Rotate the processor locking lever out of the way and continue with the procedure in StepInstalling a processor Remove the old processor14 Follow the instructions in “Closing the server case” on page Chapter 4 Installing ComponentsProcessor 1 fan connector Processor 2 fan connector Only one voltage regulator should be installed for each processorInstalling a voltage regulator Replacing the power supply To replace the power supplyChapter 4 Installing Components Replacing the power supply 6 Remove the two screws that secure the power supply tray to the caseChapter 4 Installing Components Reinstall the upper voltage regulator moduleFollow the instructions in “Closing the server case” on page Replacing the SCSI backplane To replace the SCSI backplaneReplacing the SCSI backplane Chapter 4 Installing Components 6 Slide the hot-swap cage out about two inches from the caseReplacing the SCSI backplane 8 Remove the hot-swap cage completely from the serverChapter 4 Installing Components ThumbscrewReplacing the SCSI backplane 10 Slide the backplane up slightly, then lift it away from the hot-swap cage17 Follow the instructions in “Closing the server case” on page Chapter 4 Installing Components15 Reinstall the fan Replacing the system board To replace the system boardReplacing the system board Chapter 4 Installing Components 10 Remove the system board tray’s thumbscrew on the back of the caseSystem board tray thumbscrew Replacing the system board 12 Lift the tray away from the caseReplacing a fan To replace a fanChapter 4 Installing Components Replacing a fan 7 Follow the instructions in “Closing the server case” on page6 Reconnect the fan to the system board Replacing the CMOS battery To replace the battery5 Follow the instructions in “Opening the server case” on page Chapter 4 Installing ComponentsReplacing the CMOS battery BatteryChapter 4 Installing Components Restore any BIOS settings that you wrote down in StepUsing the BIOS Setup Utility Read this chapter to learn how to Open the BIOS Setup utilityUpdate the BIOS Reset the BIOS settings to their factory defaults Reset the BIOS passwordsOpening the BIOS Setup utility To open the BIOS Setup utilityChapter 5 Using the BIOS Setup Utility Updating the BIOS Recovering the BIOSTo update the BIOS To recover the old BIOSResetting the BIOS To reset the BIOSChapter 5 Using the BIOS Setup Utility Resetting BIOS passwords Resetting the BIOS12 Press F1 to reset the BIOS to factory default settings Chapter 5 Using the BIOS Setup Utility Troubleshooting Read this chapter to learn how to Interpret error messages and codesTroubleshoot Get telephone support and training Safety guidelines Chapter 6 TroubleshootingError messages Access deniedBad command or file name Data errorDiskette read failed - press F1 to retry boot Error loading operating systemHard disk controller failure - press F1 to try reboot Insert bootable media deviceInvalid password Memory errors were detected while the system started upMemory size error See “The keyboard does not work” on page 108 for a possible solutionNon-system disk or disk error Syntax errorWrite-protect error Not enough memoryTroubleshooting TroubleshootingFirst steps Battery replacement Beep codesChapter 6 Troubleshooting Troubleshooting steps BeepsTroubleshooting A PCI expansion card for example, a RAID controller can also issue audible errors by itself, usually consisting of one long tone followed by a series of short tones. For more information on the beep codes issued, check the documentation for that deviceBIOS The settings in the BIOS Setup utility are not retainedCD drive Your server does not recognize a CD or the CD driveCleaning CDs Diskette driveYour CD drive tray does not open The diskette drive is not recognizedExpansion cards File managementThe diskette drive LED is lit continuously Your server does not recognize an expansion cardTo restore files that were deleted in Windows 2000 Server You receive an “Insufficient disk space” error messageYou receive a “Non-system disk” or “disk error” error message Hard driveThe master boot record is corrupted Your server does not recognize an IDE driveYour server does not recognize a SCSI drive Chapter 6 TroubleshootingTo repair the master boot record InternetTo download the GWScan utility You need to troubleshoot an IDE hard driveConnecting to a Web site takes too long KeyboardThe keyboard does not work A keyboard character keeps repeatingMemory errors were detected during server start up MemoryModem telephone dial-up To check the dialing properties in Windows 2000 ServerYour 56K modem does not connect at 56K The modem is not recognized by your serverChapter 6 Troubleshooting Check for line noise scratchy, crackling, or popping sounds. Line noise is a common problem that can cause the modem to connect at a slower rate, abort downloads, or even disconnect. The faster the modem, the less line noise it can tolerate and still work correctlyTo run modem diagnostics in Windows 2000 Server The modem is noisy when it dials and connectsTroubleshooting To turn down the modem volume in Windows 2000 Server The screen resolution is not correctMonitor Your server is running but there is no pictureA horizontal line or wire is visible across the monitor screen MouseThe text on the display is dim or difficult to read The mouse does not workPower You press the power button, but the server does not turn onWhen you turn on the server, it makes several short beeps PrinterYou receive a “Printer queue is full” error message You receive a “Printer is out of paper” error messageProcessor To make sure that the printer is not set to work offline in WindowsChapter 6 Troubleshooting If you have upgraded your server from one processor to two, you may need to reconfigure your operating system so it recognizes the additional processor. For more information, see your operating system’s documentationSee “Troubleshooting” on page Telephone supportBefore calling Gateway Technical Support Telephone supportAutomated troubleshooting system Service descriptionHow to reach Telephone supportTutoring and training Tutoring and trainingFor more information Service descriptionChapter 6 Troubleshooting SpecificationsServer A System specifications Case size Weight Fans PortsCard sizes Power supply Appendix ASystem board specifications System board specificationsProcessor ChipsetHardware MonitorTemperature sensors Appendix AEnvironmental specifications Environmental specificationsVariable RequirementsVideo specifications Resolution supportElectronic specifications Electronic specificationsMemory map InterruptsPCI interrupt routing in PIC mode PCI interrupt routingDevice Interrupt AAdditional specifications Additional specificationsAppendix A BIOS Settings B To view all BIOS settingsAppendix B BIOS Settings BIOS menuBIOS submenu SettingBIOS menu BIOS submenuSetting ValueAppendix B BIOS Settings BIOS menuBIOS submenu SettingSafety Regulatory, and C Legal Information Important safety informationSetting up your system Appendix C Safety, Regulatory, and Legal Information Replacement parts and accessoriesCare during use Regulatory compliance statements United States of AmericaFederal Communications Commission FCC Unintentional emitter per FCC Part FCC Part 15 Class A StatementFCC declaration of conformity Appendix C Safety, Regulatory, and Legal InformationResponsible party ProductWhen programming or making test calls to emergency numbers Canada Industry Canada IC Unintentional emitter per ICES-003Telecommunications per DOC notice for products fitted with an IC-compliant modemLaser safety statement Notices All Rights ReservedTrademark Acknowledgments Appendix C Safety, Regulatory, and Legal InformationIndex NumericsPage see card Page see card Page Page Page A MAN 960 SYS GDE R1 12/02