Gateway 960 Telephone support, Automated troubleshooting system, Telephone numbers, Resource

Chapter 6: Troubleshooting

Telephone support

Gateway offers a wide range of customer service, technical support, and information services.

Automated troubleshooting system

Service description	How to reach
Use an automated menu system and your	800-846-2118	(US)
telephone keypad to find answers to common	877-709-2945	(Canada)
problems.

Telephone numbers

You can access the following services through your telephone to get answers to your questions:

Resource	Service description	How to reach
Fax on	Order a catalog of documents on common	800-846-4526 (US)
demand	problems, then order documents by document	877-709-2951 (Canada)
support	numbers. The documents will be faxed to you.
Tutorial	Learn networking tips from Gateway’s tutorial	877-485-1464 (US)
support.	support on a per-issue fee basis.	800-846-3609 (Canada
		and Puerto Rico)
		605-232-2191 (all other
		countries)
		800-846-1778 (TDD)
Gateway	Talk to a Gateway Technical Support representative	877-485-1464 (US)
Technical	about a non-tutorial technical support question.	800-846-3609 (Canada
Support	(See “Before calling Gateway Technical Support”	and Puerto Rico)
	on page 117 before calling.)	605-232-2191 (all other
	TDD Technical Support (for hearing impaired) is	countries)
	available:	800-846-1778 (TDD)
	Weekdays 6:00 a.m. - 8:00 p.m. Central Time
	Weekends 6:00 a.m. - 5:00 p.m. Central Time
Sales,	Get information about available systems, pricing,	800-846-2000 (US)
accounting,	orders, billing statements, warranty service, or	888-888-2037 (Canada)
and warranty	other non-technical issues.

118 www.gateway.com