Manuals / Gateway / Computer Equipment / Server

Gateway 960 manual

Models: 960

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connectors 7

drive configuration 47 IDE cables 47

IDE connector location 7

indicators 2, 14 installing

5.25-inch drive 48 add-in card 60 backplane 73 battery 84

card 60

CD drive 48 diskette drive 48 expansion cards 60 fans 82

hard drive 55 heat sink 65 hot-swap drive 55 media drive 48 memory 58

PCI card 60 power supply 70 processor 65 SCSI backplane 73 SCSI drive 55 system board 79 voltage regulator 69

Internet connection troubleshooting 107, 110

interrupts 127 PCI routing 128

IRQ assignments 127

J

jacks

see connections jumper

location 7

K

Kensington lock slot 4 keyboard

cleaning 29 port 4 troubleshooting 108

L

LAN jack 4

LED indicators 2, 14 line conditioners 12 lock

Kensington 4 key 2, 42 location 2, 4

M

Main menu

BIOS Setup utility 88, 132 maintenance

backing up files 27 checking drive for errors 24 checking hard drive space 23 cleaning case 28

cleaning component exteriors 28 cleaning keyboard 29 cleaning mouse 30

cleaning screen 29 creating repair diskette 32 creating startup diskettes 32 defragmenting 26 deleting files 24

general guidelines 20 ManageX Event Manager 36 recording BIOS configuration 35 recording system configuration 35 scanning drive for errors 24 suggested schedule 21

system recovery 32 virus protection 22 ManageX Event Manager 36

master boot record 106 memory

installing 58 location 7 map 127

146

Image 152

Gateway 960 manual

Contents

Page Page Contents 2 Setting Up Your Server1 Checking Out Your Gateway Server 3 Maintaining Your Server4 Installing Components 6 TroubleshootingOpening the BIOS Setup utility Updating the BIOSB Safety, Regulatory, and Legal Information Server SpecificationsBIOS Settings IndexPage Where drives, ports, jacks, and controls are located Where system board components are locatedChecking Out Your GatewayServer Read this chapter to learnFront Chapter 1 Checking Out Your Gateway ServerFront Hot-swap drives PCI card fanBack Power connector Rear fan Card retention cover leverChapter 1 Checking Out Your Gateway Server Mouse port Keyboard port USB ports Serial port Parallel portInterior InteriorSCSI backplane Card retentionChapter 1 Checking Out Your Gateway Server System boardLeft side Right side System boardGetting Help Server Companion CDOnline help Gateway Web siteStart and turn off your server Restart reboot your server Setting UpServerYourRead this chapter to learn how to Use your server safely Converting to a rackmount server Setting up the hardwareChapter 2 Setting Up Your Server Surge protectors Protecting from power source problemsProtecting from power source problems Chapter 2 Setting Up Your Server Uninterruptible power suppliesLine conditioners Starting your server Starting your serverTo start the server Understanding the power-on self-test To select which device your your server boots fromWhen the power indicator isTurning off your server Turning off your serverTo turn off the server Restarting rebooting your server To close unresponsive programs in Windows 2000 ServerTo restart your server Chapter 2 Setting Up Your ServerSetting up the operating system Setting up the operating systemChapter 2 Setting Up Your Server MaintainingServerYour Read this chapter to learn how to Care for your serverClean your server Prepare for system recovery Perform system administrationCaring for your server Chapter 3 Maintaining Your ServerWeekly Maintenance taskCaring for your server Protecting your server from viruses Chapter 3 Maintaining Your ServerManaging hard drive space Checking hard drive spaceTo check hard drive space in Windows 2000 Server Managing hard drive spaceUsing Disk Cleanup Checking the hard drive for errorsTo use Disk Cleanup in Windows 2000 Server To check the hard drive for errors in Windows 2000 ServerManaging hard drive space 3 Click the Tools tabChapter 3 Maintaining Your Server Defragmenting the hard driveTo defragment a hard drive in Windows 2000 Server 4 Click Defragment Now Backing up filesManaging hard drive space Chapter 3 Maintaining Your Server Cleaning your serverCleaning the exterior Cleaning the keyboard Cleaning the screenCleaning the tape drive Cleaning your serverChapter 3 Maintaining Your Server Cleaning the mouseTo clean your trackball mouse Mouse rollers Cleaning your server5 Replace the mouse ball and lock the retaining ring into place Preparing for system recovery Creating startup diskettesCreating an emergency repair diskette To create startup diskettes in Windows 2000 ServerPreparing for system recovery To create an emergency repair diskette in Windows 2000 Server2 Double-click the My Computer icon 4 Click the Tools tab5 Click Backup Now. The Backup window opens Chapter 3 Maintaining Your ServerKeeping a record of system configuration Recording your operating system configurationTo record your operating system configuration in Windows 2000 Server Recording your BIOS configurationSystem administration Using BIOS security passwordsTo set the BIOS security passwords ManageX Event ManagerMonitoring case access System administrationTo view the event log OptionUsing your Server Companion CD You can use your Server Companion CD to Install hardware driversInstall programs View server documentation Chapter 3 Maintaining Your ServerComponentsInstalling Preparing to install components Chapter 4 Installing ComponentsSelecting a place to work Gathering the tools you needPreventing static electricity discharge Preventing static electricity dischargeChapter 4 Installing Components Opening the server caseTo open the server case Opening the server case 5 For more stability, place the server on its sideChapter 4 Installing Components Closing the server case Closing the server caseTo close the server case Chapter 4 Installing Components Lock the front cover Reconnect the power cord and all other cablesInstalling drives Installing drivesInstalling a media drive To install a 5.25-inch driveFollow the instructions in “Opening the server case” on page Chapter 4 Installing ComponentsInstalling drives If you are adding a new drive, remove the bay’s 3.5-inch drive adapter. To remove the adapter, press and hold the two locking clips against the adapter, then pull it out of the serverChapter 4 Installing Components Hard drive screws Hard drive screwsInstalling drives 6 Go to StepChapter 4 Installing Components 7 If you are replacing a drive, disconnect the old drive’s cablesInstalling drives 9 Remove the screws that secure the mounting rails to the old drive, then use the screws to attach the rails to the new drive13 Follow the instructions in “Closing the server case” on page Chapter 4 Installing ComponentsInstalling drives Installing a hard driveTo install a hard drive Chapter 4 Installing Components Screw Screw Screw ScrewInstalling drives 7 Close the drive’s release leverInstalling memory Chapter 4 Installing ComponentsTo install or replace memory Installing memory2 Follow the instructions in “Opening the server case” on page 5 Follow the instructions in “Closing the server case” on pageInstalling PCI expansion cards PCI slotChapter 4 Installing Components Description2 Follow the instructions in “Opening the server case” on page Installing PCI expansion cardsTo replace, add, or reseat a PCI expansion card Chapter 4 Installing Components Release lever Card retention coverInstalling PCI expansion cards 8 Push the card retention cover against the expansion cards until the retention cover clicks into place under the release leverSee the card’s documentation for software installation instructions Follow the instructions in “Closing the server case” on pageChapter 4 Installing Components Installing a processor Installing a processorTo replace a processor 3 Follow the instructions in “Opening the server case” on pageChapter 4 Installing Components The heat sink mounting paste may harden over time and hold the heat sink securely to the processor. If removing the heat sink also pulls the processor out of the processor socket, the processor should still be undamaged. Rotate the processor locking lever out of the way and continue with the procedure in StepInstalling a processor Remove the old processor14 Follow the instructions in “Closing the server case” on page Chapter 4 Installing ComponentsProcessor 1 fan connector Processor 2 fan connector Only one voltage regulator should be installed for each processorInstalling a voltage regulator Chapter 4 Installing Components Replacing the power supplyTo replace the power supply Replacing the power supply 6 Remove the two screws that secure the power supply tray to the caseFollow the instructions in “Closing the server case” on page Chapter 4 Installing ComponentsReinstall the upper voltage regulator module Replacing the SCSI backplane Replacing the SCSI backplaneTo replace the SCSI backplane Chapter 4 Installing Components 6 Slide the hot-swap cage out about two inches from the caseReplacing the SCSI backplane 8 Remove the hot-swap cage completely from the serverChapter 4 Installing Components ThumbscrewReplacing the SCSI backplane 10 Slide the backplane up slightly, then lift it away from the hot-swap cage15 Reinstall the fan 17 Follow the instructions in “Closing the server case” on pageChapter 4 Installing Components Replacing the system board Replacing the system boardTo replace the system board System board tray thumbscrew Chapter 4 Installing Components10 Remove the system board tray’s thumbscrew on the back of the case Replacing the system board 12 Lift the tray away from the caseChapter 4 Installing Components Replacing a fanTo replace a fan 6 Reconnect the fan to the system board Replacing a fan7 Follow the instructions in “Closing the server case” on page Replacing the CMOS battery To replace the battery5 Follow the instructions in “Opening the server case” on page Chapter 4 Installing ComponentsReplacing the CMOS battery BatteryChapter 4 Installing Components Restore any BIOS settings that you wrote down in StepUsing the BIOS Setup Utility Read this chapter to learn how to Open the BIOS Setup utilityUpdate the BIOS Reset the BIOS settings to their factory defaults Reset the BIOS passwordsChapter 5 Using the BIOS Setup Utility Opening the BIOS Setup utilityTo open the BIOS Setup utility Updating the BIOS Recovering the BIOSTo update the BIOS To recover the old BIOSChapter 5 Using the BIOS Setup Utility Resetting the BIOSTo reset the BIOS 12 Press F1 to reset the BIOS to factory default settings Resetting BIOS passwordsResetting the BIOS Chapter 5 Using the BIOS Setup Utility Troubleshoot Get telephone support and training TroubleshootingRead this chapter to learn how to Interpret error messages and codes Safety guidelines Chapter 6 TroubleshootingError messages Access deniedBad command or file name Data errorDiskette read failed - press F1 to retry boot Error loading operating systemHard disk controller failure - press F1 to try reboot Insert bootable media deviceInvalid password Memory errors were detected while the system started upMemory size error See “The keyboard does not work” on page 108 for a possible solutionNon-system disk or disk error Syntax errorWrite-protect error Not enough memoryFirst steps TroubleshootingTroubleshooting Chapter 6 Troubleshooting Battery replacementBeep codes Troubleshooting steps BeepsTroubleshooting A PCI expansion card for example, a RAID controller can also issue audible errors by itself, usually consisting of one long tone followed by a series of short tones. For more information on the beep codes issued, check the documentation for that deviceBIOS The settings in the BIOS Setup utility are not retainedCD drive Your server does not recognize a CD or the CD driveCleaning CDs Diskette driveYour CD drive tray does not open The diskette drive is not recognizedExpansion cards File managementThe diskette drive LED is lit continuously Your server does not recognize an expansion cardTo restore files that were deleted in Windows 2000 Server You receive an “Insufficient disk space” error messageYou receive a “Non-system disk” or “disk error” error message Hard driveThe master boot record is corrupted Your server does not recognize an IDE driveYour server does not recognize a SCSI drive Chapter 6 TroubleshootingTo repair the master boot record InternetTo download the GWScan utility You need to troubleshoot an IDE hard driveConnecting to a Web site takes too long KeyboardThe keyboard does not work A keyboard character keeps repeatingMemory errors were detected during server start up MemoryModem telephone dial-up To check the dialing properties in Windows 2000 ServerYour 56K modem does not connect at 56K The modem is not recognized by your serverChapter 6 Troubleshooting Check for line noise scratchy, crackling, or popping sounds. Line noise is a common problem that can cause the modem to connect at a slower rate, abort downloads, or even disconnect. The faster the modem, the less line noise it can tolerate and still work correctlyTroubleshooting To run modem diagnostics in Windows 2000 ServerThe modem is noisy when it dials and connects To turn down the modem volume in Windows 2000 Server The screen resolution is not correctMonitor Your server is running but there is no pictureA horizontal line or wire is visible across the monitor screen MouseThe text on the display is dim or difficult to read The mouse does not workPower You press the power button, but the server does not turn onWhen you turn on the server, it makes several short beeps PrinterYou receive a “Printer queue is full” error message You receive a “Printer is out of paper” error messageProcessor To make sure that the printer is not set to work offline in WindowsChapter 6 Troubleshooting If you have upgraded your server from one processor to two, you may need to reconfigure your operating system so it recognizes the additional processor. For more information, see your operating system’s documentationSee “Troubleshooting” on page Telephone supportBefore calling Gateway Technical Support Telephone supportAutomated troubleshooting system Service descriptionHow to reach Telephone supportTutoring and training Tutoring and trainingFor more information Service descriptionChapter 6 Troubleshooting SpecificationsServer A System specifications Case size Weight Fans PortsCard sizes Power supply Appendix ASystem board specifications System board specificationsProcessor ChipsetHardware MonitorTemperature sensors Appendix AEnvironmental specifications Environmental specificationsVariable RequirementsVideo specifications Resolution supportElectronic specifications Electronic specificationsMemory map InterruptsPCI interrupt routing in PIC mode PCI interrupt routingDevice Interrupt AAdditional specifications Additional specificationsAppendix A BIOS Settings B To view all BIOS settingsAppendix B BIOS Settings BIOS menuBIOS submenu SettingBIOS menu BIOS submenuSetting ValueAppendix B BIOS Settings BIOS menuBIOS submenu SettingSetting up your system Safety Regulatory, and C Legal InformationImportant safety information Care during use Appendix C Safety, Regulatory, and Legal InformationReplacement parts and accessories Regulatory compliance statements United States of AmericaFederal Communications Commission FCC Unintentional emitter per FCC Part FCC Part 15 Class A StatementFCC declaration of conformity Appendix C Safety, Regulatory, and Legal InformationResponsible party ProductWhen programming or making test calls to emergency numbers Canada Industry Canada IC Unintentional emitter per ICES-003Telecommunications per DOC notice for products fitted with an IC-compliant modemLaser safety statement Notices All Rights ReservedTrademark Acknowledgments Appendix C Safety, Regulatory, and Legal InformationIndex NumericsPage see card Page see card Page Page Page A MAN 960 SYS GDE R1 12/02