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Contents
2 Setting Up Your Server
1 Checking Out Your Gateway Server
3 Maintaining Your Server
4 Installing Components
6 Troubleshooting
Opening the BIOS Setup utility
Updating the BIOS
B Safety, Regulatory, and Legal Information
Server Specifications
BIOS Settings
Index
Page
Where drives, ports, jacks, and controls are located
Where system board components are located
Checking Out Your GatewayServer
Read this chapter to learn
Front
Chapter 1 Checking Out Your Gateway Server
Front
Hot-swap drives PCI card fan
Back
Power connector Rear fan Card retention cover lever
Chapter 1 Checking Out Your Gateway Server
Mouse port Keyboard port USB ports Serial port Parallel port
Interior
Interior
SCSI backplane
Card retention
Left side
System board
Chapter 1 Checking Out Your Gateway Server
Right side
System board
Getting Help
Server Companion CD
Online help
Gateway Web site
Read this chapter to learn how to Use your server safely
Setting UpServerYour
Start and turn off your server Restart reboot your server
Chapter 2 Setting Up Your Server
Setting up the hardware
Converting to a rackmount server
Protecting from power source problems
Protecting from power source problems
Surge protectors
Line conditioners
Uninterruptible power supplies
Chapter 2 Setting Up Your Server
To start the server
Starting your server
Starting your server
Understanding the power-on self-test
To select which device your your server boots from
When the power
indicator is
To turn off the server
Turning off your server
Turning off your server
Restarting rebooting your server
To close unresponsive programs in Windows 2000 Server
To restart your server
Chapter 2 Setting Up Your Server
Setting up the operating system
Setting up the operating system
Chapter 2 Setting Up Your Server
MaintainingServerYour
Read this chapter to learn how to Care for your server
Clean your server Prepare for system recovery
Perform system administration
Caring for your server
Chapter 3 Maintaining Your Server
Caring for your server
Maintenance task
Weekly
Protecting your server from viruses
Chapter 3 Maintaining Your Server
Managing hard drive space
Checking hard drive space
To check hard drive space in Windows 2000 Server
Managing hard drive space
Using Disk Cleanup
Checking the hard drive for errors
To use Disk Cleanup in Windows 2000 Server
To check the hard drive for errors in Windows 2000 Server
Managing hard drive space
3 Click the Tools tab
To defragment a hard drive in Windows 2000 Server
Defragmenting the hard drive
Chapter 3 Maintaining Your Server
Managing hard drive space
Backing up files
4 Click Defragment Now
Cleaning the exterior
Cleaning your server
Chapter 3 Maintaining Your Server
Cleaning the keyboard
Cleaning the screen
Cleaning the tape drive
Cleaning your server
To clean your trackball mouse
Cleaning the mouse
Chapter 3 Maintaining Your Server
5 Replace the mouse ball and lock the retaining ring into place
Cleaning your server
Mouse rollers
Preparing for system recovery
Creating startup diskettes
Creating an emergency repair diskette
To create startup diskettes in Windows 2000 Server
Preparing for system recovery
To create an emergency repair diskette in Windows 2000 Server
2 Double-click the My Computer icon
4 Click the Tools tab
5 Click Backup Now. The Backup window opens
Chapter 3 Maintaining Your Server
Keeping a record of system configuration
Recording your operating system configuration
To record your operating system configuration in Windows 2000 Server
Recording your BIOS configuration
System administration
Using BIOS security passwords
To set the BIOS security passwords
ManageX Event Manager
Monitoring case access
System administration
To view the event log
Option
Using your Server Companion CD
You can use your Server Companion CD to Install hardware drivers
Install programs View server documentation
Chapter 3 Maintaining Your Server
ComponentsInstalling
Preparing to install components
Chapter 4 Installing Components
Selecting a place to work
Gathering the tools you need
Preventing static electricity discharge
Preventing static electricity discharge
To open the server case
Opening the server case
Chapter 4 Installing Components
Opening the server case
5 For more stability, place the server on its side
Chapter 4 Installing Components
To close the server case
Closing the server case
Closing the server case
Chapter 4 Installing Components
Lock the front cover Reconnect the power cord and all other cables
Installing drives
Installing drives
Installing a media drive
To install a 5.25-inch drive
Follow the instructions in “Opening the server case” on page
Chapter 4 Installing Components
Installing drives
If you are adding a new drive, remove the bay’s 3.5-inch drive adapter. To remove the adapter, press and hold the two locking clips against the adapter, then pull it out of the server
Chapter 4 Installing Components
Hard drive screws Hard drive screws
Installing drives
6 Go to Step
Chapter 4 Installing Components
7 If you are replacing a drive, disconnect the old drive’s cables
Installing drives
9 Remove the screws that secure the mounting rails to the old drive, then use the screws to attach the rails to the new drive
13 Follow the instructions in “Closing the server case” on page
Chapter 4 Installing Components
To install a hard drive
Installing a hard drive
Installing drives
Chapter 4 Installing Components
Screw Screw Screw Screw
Installing drives
7 Close the drive’s release lever
Installing memory
Chapter 4 Installing Components
To install or replace memory
Installing memory
2 Follow the instructions in “Opening the server case” on page
5 Follow the instructions in “Closing the server case” on page
Installing PCI expansion cards
PCI slot
Chapter 4 Installing Components
Description
To replace, add, or reseat a PCI expansion card
Installing PCI expansion cards
2 Follow the instructions in “Opening the server case” on page
Chapter 4 Installing Components
Release lever Card retention cover
Installing PCI expansion cards
8 Push the card retention cover against the expansion cards until the retention cover clicks into place under the release lever
Chapter 4 Installing Components
Follow the instructions in “Closing the server case” on page
See the card’s documentation for software installation instructions
Installing a processor
Installing a processor
To replace a processor
3 Follow the instructions in “Opening the server case” on page
Chapter 4 Installing Components
The heat sink mounting paste may harden over time and hold the heat sink securely to the processor. If removing the heat sink also pulls the processor out of the processor socket, the processor should still be undamaged. Rotate the processor locking lever out of the way and continue with the procedure in Step
Installing a processor
Remove the old processor
14 Follow the instructions in “Closing the server case” on page
Chapter 4 Installing Components
Processor 1 fan connector Processor 2 fan connector
Only one voltage regulator should be installed for each processor
Installing a voltage regulator
To replace the power supply
Replacing the power supply
Chapter 4 Installing Components
Replacing the power supply
6 Remove the two screws that secure the power supply tray to the case
Reinstall the upper voltage regulator module
Chapter 4 Installing Components
Follow the instructions in “Closing the server case” on page
To replace the SCSI backplane
Replacing the SCSI backplane
Replacing the SCSI backplane
Chapter 4 Installing Components
6 Slide the hot-swap cage out about two inches from the case
Replacing the SCSI backplane
8 Remove the hot-swap cage completely from the server
Chapter 4 Installing Components
Thumbscrew
Replacing the SCSI backplane
10 Slide the backplane up slightly, then lift it away from the hot-swap cage
Chapter 4 Installing Components
17 Follow the instructions in “Closing the server case” on page
15 Reinstall the fan
To replace the system board
Replacing the system board
Replacing the system board
10 Remove the system board tray’s thumbscrew on the back of the case
Chapter 4 Installing Components
System board tray thumbscrew
Replacing the system board
12 Lift the tray away from the case
To replace a fan
Replacing a fan
Chapter 4 Installing Components
7 Follow the instructions in “Closing the server case” on page
Replacing a fan
6 Reconnect the fan to the system board
Replacing the CMOS battery
To replace the battery
5 Follow the instructions in “Opening the server case” on page
Chapter 4 Installing Components
Replacing the CMOS battery
Battery
Chapter 4 Installing Components
Restore any BIOS settings that you wrote down in Step
Using the BIOS Setup Utility
Read this chapter to learn how to Open the BIOS Setup utility
Update the BIOS Reset the BIOS settings to their factory defaults
Reset the BIOS passwords
To open the BIOS Setup utility
Opening the BIOS Setup utility
Chapter 5 Using the BIOS Setup Utility
Updating the BIOS
Recovering the BIOS
To update the BIOS
To recover the old BIOS
To reset the BIOS
Resetting the BIOS
Chapter 5 Using the BIOS Setup Utility
Resetting the BIOS
Resetting BIOS passwords
12 Press F1 to reset the BIOS to factory default settings
Chapter 5 Using the BIOS Setup Utility
Read this chapter to learn how to Interpret error messages and codes
Troubleshooting
Troubleshoot Get telephone support and training
Safety guidelines
Chapter 6 Troubleshooting
Error messages
Access denied
Bad command or file name
Data error
Diskette read failed - press F1 to retry boot
Error loading operating system
Hard disk controller failure - press F1 to try reboot
Insert bootable media device
Invalid password
Memory errors were detected while the system started up
Memory size error
See “The keyboard does not work” on page 108 for a possible solution
Non-system disk or disk error
Syntax error
Write-protect error
Not enough memory
Troubleshooting
Troubleshooting
First steps
Beep codes
Battery replacement
Chapter 6 Troubleshooting
Troubleshooting steps
Beeps
Troubleshooting
A PCI expansion card for example, a RAID controller can also issue audible errors by itself, usually consisting of one long tone followed by a series of short tones. For more information on the beep codes issued, check the documentation for that device
BIOS
The settings in the BIOS Setup utility are not retained
CD drive
Your server does not recognize a CD or the CD drive
Cleaning CDs
Diskette drive
Your CD drive tray does not open
The diskette drive is not recognized
Expansion cards
File management
The diskette drive LED is lit continuously
Your server does not recognize an expansion card
To restore files that were deleted in Windows 2000 Server
You receive an “Insufficient disk space” error message
You receive a “Non-system disk” or “disk error” error message
Hard drive
The master boot record is corrupted
Your server does not recognize an IDE drive
Your server does not recognize a SCSI drive
Chapter 6 Troubleshooting
To repair the master boot record
Internet
To download the GWScan utility
You need to troubleshoot an IDE hard drive
Connecting to a Web site takes too long
Keyboard
The keyboard does not work
A keyboard character keeps repeating
Memory errors were detected during server start up
Memory
Modem telephone dial-up
To check the dialing properties in Windows 2000 Server
Your 56K modem does not connect at 56K
The modem is not recognized by your server
Chapter 6 Troubleshooting
Check for line noise scratchy, crackling, or popping sounds. Line noise is a common problem that can cause the modem to connect at a slower rate, abort downloads, or even disconnect. The faster the modem, the less line noise it can tolerate and still work correctly
The modem is noisy when it dials and connects
To run modem diagnostics in Windows 2000 Server
Troubleshooting
To turn down the modem volume in Windows 2000 Server
The screen resolution is not correct
Monitor
Your server is running but there is no picture
A horizontal line or wire is visible across the monitor screen
Mouse
The text on the display is dim or difficult to read
The mouse does not work
Power
You press the power button, but the server does not turn on
When you turn on the server, it makes several short beeps
Printer
You receive a “Printer queue is full” error message
You receive a “Printer is out of paper” error message
Processor
To make sure that the printer is not set to work offline in Windows
Chapter 6 Troubleshooting
If you have upgraded your server from one processor to two, you may need to reconfigure your operating system so it recognizes the additional processor. For more information, see your operating system’s documentation
See “Troubleshooting” on page
Telephone support
Before calling Gateway Technical Support
Telephone support
Automated troubleshooting system
Service description
How to reach
Telephone support
Tutoring and training
Tutoring and training
For more information
Service description
Chapter 6 Troubleshooting
SpecificationsServer A
System specifications
Case size Weight Fans Ports
Card sizes Power supply
Appendix A
System board specifications
System board specifications
Processor
Chipset
Hardware
Monitor
Temperature sensors
Appendix A
Environmental specifications
Environmental specifications
Variable
Requirements
Video specifications
Resolution support
Electronic specifications
Electronic specifications
Memory map
Interrupts
PCI interrupt routing in PIC mode
PCI interrupt routing
Device
Interrupt A
Additional specifications
Additional specifications
Appendix A
BIOS Settings B
To view all BIOS settings
Appendix B BIOS Settings
BIOS menu
BIOS submenu
Setting
BIOS menu
BIOS submenu
Setting
Value
Appendix B BIOS Settings
BIOS menu
BIOS submenu
Setting
Important safety information
Safety Regulatory, and C Legal Information
Setting up your system
Replacement parts and accessories
Appendix C Safety, Regulatory, and Legal Information
Care during use
Regulatory compliance statements
United States of America
Federal Communications Commission FCC
Unintentional emitter per FCC Part FCC Part 15 Class A Statement
FCC declaration of conformity
Appendix C Safety, Regulatory, and Legal Information
Responsible party
Product
When programming or making test calls to emergency numbers
Canada
Industry Canada IC Unintentional emitter per ICES-003
Telecommunications per DOC notice
for products fitted with an IC-compliant modem
Laser safety statement
Notices
All Rights Reserved
Trademark Acknowledgments
Appendix C Safety, Regulatory, and Legal Information
Index
Numerics
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A MAN 960 SYS GDE R1 12/02
