116 | Gateway 960 specification

Chapter 6: Troubleshooting

■If you have upgraded your server from one processor to two, you may need to reconfigure your operating system so it recognizes the additional processor. For more information, see your operating system’s documentation.

■Make sure that a voltage regulator is installed for each processor on the system board.

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Gateway 960 manual 116

Contents

Page Page Contents Installing Components Troubleshooting 131 Iii121 135Page Checking Out Your GatewayServer Front Front Back Interior System board Left side Right side System board Online help Getting HelpServer Companion CD Gateway Web site Setting UpServerYour Setting up the hardware Converting to a rackmount server Protecting from power source problems Surge protectors Uninterruptible power supplies Line conditioners Starting your server To start the server When the power It means Indicator is Understanding the power-on self-testTo select which device your your server boots from Turning off your server To turn off the server To restart your server Restarting rebooting your serverTo close unresponsive programs in Windows 2000 Server Setting up the operating system Setting Up Your Server MaintainingServerYour Caring for your server Maintenance task Weekly Protecting your server from viruses To check hard drive space in Windows 2000 Server Managing hard drive spaceChecking hard drive space To use Disk Cleanup in Windows 2000 Server Using Disk CleanupChecking the hard drive for errors To check the hard drive for errors in Windows 2000 Server Click the Tools tab Defragmenting the hard drive To defragment a hard drive in Windows 2000 Server Backing up files Cleaning your server Cleaning the exterior Cleaning the tape drive Cleaning the keyboardCleaning the screen Cleaning the mouse To clean your trackball mouse Mouse rollers Creating an emergency repair diskette Preparing for system recoveryCreating startup diskettes To create startup diskettes in Windows 2000 Server Preparing for system recovery Maintaining Your Server Keeping a record of system configuration To record your Bios configuration ManageX Event Manager System administrationTo set the Bios security passwords Server security To view the event log Option Description Using your Server Companion CD ComponentsInstalling Gathering the tools you need Preparing to install componentsSelecting a place to work Preventing static electricity discharge Opening the server case To open the server case Opening the server case Installing Components Closing the server case To close the server case Installing Components Installing drives Installing a media drive To install a 5.25-inch drive Installing drives Hard drive screws Go to Step Installing Components Screw Follow the instructions in Closing the server case on Installing a hard drive To install a hard drive Screw Installing drives Installing memory To install or replace memory Installing PCI expansion cards PCI slot Description To replace, add, or reseat a PCI expansion card Release lever Card retention cover Installing PCI expansion cards Follow the instructions in Closing the server case on Installing a processor To replace a processor Installing Components Installing a processor Processor 1 fan connector Processor 2 fan connector Installing a voltage regulator Replacing the power supply To replace the power supply Replacing the power supply Follow the instructions in Closing the server case on Replacing the Scsi backplane To replace the Scsi backplane Slide the hot-swap cage out about two inches from the case Replacing the Scsi backplane Thumbscrew Replacing the Scsi backplane Follow the instructions in Closing the server case on Replacing the system board To replace the system board System board tray thumbscrew Replacing the system board Replacing a fan To replace a fan Replacing a fan Replacing the Cmos battery To replace the battery Replacing the Cmos battery Installing Components Using the Bios Setup Utility Opening the Bios Setup utility To open the Bios Setup utility To update the Bios Updating the BiosRecovering the Bios To recover the old Bios Resetting the Bios To reset the Bios Resetting Bios passwords Using the Bios Setup Utility Troubleshooting Safety guidelines Error messages Insert bootable media device Error loading operating systemHard disk controller failure press F1 to try reboot Invalid configuration information Memory size error Invalid passwordMemory errors were detected while the system started up Invalid partition table Write-protect error Non-system disk or disk errorSyntax error Not enough memory Troubleshooting First steps 100 Battery replacementBeep codes Beeps Description Troubleshooting steps 101 Your server does not recognize a CD or the CD drive Settings in the Bios Setup utility are not retainedCD drive 102 Your CD drive tray does not open Cleaning CDsDiskette drive Diskette drive is not recognized 104 Expansion cardsFile management You receive a Non-system disk or disk error error message To restore files that were deleted in Windows 2000 ServerYou receive an Insufficient disk space error message Hard drive Your server does not recognize a Scsi drive Master boot record is corruptedYour server does not recognize an IDE drive 106 To download the GWScan utility To repair the master boot recordInternet 107 Keyboard 108 To check the dialing properties in Windows 2000 Server MemoryModem telephone dial-up 109 110 Your 56K modem does not connect at 56KModem is not recognized by your server 111 To run modem diagnostics in Windows 2000 ServerModem is noisy when it dials and connects 112 To turn down the modem volume in Windows 2000 ServerMonitor Mouse does not work MouseText on the display is dim or difficult to read 113 114 PowerPrinter Processor You receive a Printer queue is full error messageYou receive a Printer is out of paper error message Your server does not recognize a new processor 116 117 Telephone supportBefore calling Gateway Technical Support Telephone support Service descriptionResource Service description How to reach 118 119 Resource Service description For more informationTutoring and training 120 SpecificationsServer a 121 Card sizes Power supply System specificationsCase size Weight Fans Ports 122 System board specifications 123 Monitor 124Hardware Variable Requirements Environmental specifications125 Refresh Rate Hz Resolution Video specificationsResolution support 126 Interrupts Electronic specificationsMemory map 127 Device Interrupt a Interrupt B Interrupt C Interrupt D PCI interrupt routing128 Additional specifications 129 130 To view all Bios settings 131 Bios menu Bios submenu Setting Value 132 133 134 135 Important safety informationSetting up your system Care during use Replacement parts and accessories136 137 Regulatory compliance statementsUnited States of America 138 FCC declaration of conformity 139 Industry Canada IC Unintentional emitter per ICES-003 Canada140 Laser safety statement 141 Trademark Acknowledgments 142All Rights Reserved Index 143 144 DDR Sdram 145 See card 146 147 148 Sdram 149 150 MAN 960 SYS GDE R1 12/02