120 | Gateway 960 instruction

Chapter 6: Troubleshooting

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Gateway 960 manual 120

Contents

Page Page Contents Installing Components Troubleshooting 131 Iii121 135Page Checking Out Your GatewayServer Front Front Back Interior System board Left side Right side System board Online help Getting HelpServer Companion CD Gateway Web site Setting UpServerYour Setting up the hardware Converting to a rackmount server Protecting from power source problems Surge protectors Uninterruptible power supplies Line conditioners Starting your server To start the server Understanding the power-on self-test To select which device your your server boots fromWhen the power It means Indicator is Turning off your server To turn off the server Restarting rebooting your server To close unresponsive programs in Windows 2000 ServerTo restart your server Setting up the operating system Setting Up Your Server MaintainingServerYour Caring for your server Maintenance task Weekly Protecting your server from viruses Managing hard drive space Checking hard drive spaceTo check hard drive space in Windows 2000 Server To use Disk Cleanup in Windows 2000 Server Using Disk CleanupChecking the hard drive for errors To check the hard drive for errors in Windows 2000 Server Click the Tools tab Defragmenting the hard drive To defragment a hard drive in Windows 2000 Server Backing up files Cleaning your server Cleaning the exterior Cleaning the keyboard Cleaning the screenCleaning the tape drive Cleaning the mouse To clean your trackball mouse Mouse rollers Creating an emergency repair diskette Preparing for system recoveryCreating startup diskettes To create startup diskettes in Windows 2000 Server Preparing for system recovery Maintaining Your Server Keeping a record of system configuration To record your Bios configuration ManageX Event Manager System administrationTo set the Bios security passwords Server security To view the event log Option Description Using your Server Companion CD ComponentsInstalling Preparing to install components Selecting a place to workGathering the tools you need Preventing static electricity discharge Opening the server case To open the server case Opening the server case Installing Components Closing the server case To close the server case Installing Components Installing drives Installing a media drive To install a 5.25-inch drive Installing drives Hard drive screws Go to Step Installing Components Screw Follow the instructions in Closing the server case on Installing a hard drive To install a hard drive Screw Installing drives Installing memory To install or replace memory Installing PCI expansion cards PCI slot Description To replace, add, or reseat a PCI expansion card Release lever Card retention cover Installing PCI expansion cards Follow the instructions in Closing the server case on Installing a processor To replace a processor Installing Components Installing a processor Processor 1 fan connector Processor 2 fan connector Installing a voltage regulator Replacing the power supply To replace the power supply Replacing the power supply Follow the instructions in Closing the server case on Replacing the Scsi backplane To replace the Scsi backplane Slide the hot-swap cage out about two inches from the case Replacing the Scsi backplane Thumbscrew Replacing the Scsi backplane Follow the instructions in Closing the server case on Replacing the system board To replace the system board System board tray thumbscrew Replacing the system board Replacing a fan To replace a fan Replacing a fan Replacing the Cmos battery To replace the battery Replacing the Cmos battery Installing Components Using the Bios Setup Utility Opening the Bios Setup utility To open the Bios Setup utility To update the Bios Updating the BiosRecovering the Bios To recover the old Bios Resetting the Bios To reset the Bios Resetting Bios passwords Using the Bios Setup Utility Troubleshooting Safety guidelines Error messages Insert bootable media device Error loading operating systemHard disk controller failure press F1 to try reboot Invalid configuration information Memory size error Invalid passwordMemory errors were detected while the system started up Invalid partition table Write-protect error Non-system disk or disk errorSyntax error Not enough memory Troubleshooting First steps Battery replacement Beep codes100 Beeps Description Troubleshooting steps 101 Your server does not recognize a CD or the CD drive Settings in the Bios Setup utility are not retainedCD drive 102 Your CD drive tray does not open Cleaning CDsDiskette drive Diskette drive is not recognized Expansion cards File management104 You receive a Non-system disk or disk error error message To restore files that were deleted in Windows 2000 ServerYou receive an Insufficient disk space error message Hard drive Your server does not recognize a Scsi drive Master boot record is corruptedYour server does not recognize an IDE drive 106 To download the GWScan utility To repair the master boot recordInternet 107 Keyboard 108 To check the dialing properties in Windows 2000 Server MemoryModem telephone dial-up 109 Your 56K modem does not connect at 56K Modem is not recognized by your server110 To run modem diagnostics in Windows 2000 Server Modem is noisy when it dials and connects111 To turn down the modem volume in Windows 2000 Server Monitor112 Mouse does not work MouseText on the display is dim or difficult to read 113 Power Printer114 Processor You receive a Printer queue is full error messageYou receive a Printer is out of paper error message Your server does not recognize a new processor 116 Telephone support Before calling Gateway Technical Support117 Telephone support Service descriptionResource Service description How to reach 118 Resource Service description For more information Tutoring and training119 120 SpecificationsServer a 121 Card sizes Power supply System specificationsCase size Weight Fans Ports 122 System board specifications 123 124 HardwareMonitor Environmental specifications 125Variable Requirements Refresh Rate Hz Resolution Video specificationsResolution support 126 Interrupts Electronic specificationsMemory map 127 PCI interrupt routing 128Device Interrupt a Interrupt B Interrupt C Interrupt D Additional specifications 129 130 To view all Bios settings 131 Bios menu Bios submenu Setting Value 132 133 134 Important safety information Setting up your system135 Replacement parts and accessories 136Care during use Regulatory compliance statements United States of America137 138 FCC declaration of conformity 139 Canada 140Industry Canada IC Unintentional emitter per ICES-003 Laser safety statement 141 142 All Rights ReservedTrademark Acknowledgments Index 143 144 DDR Sdram 145 See card 146 147 148 Sdram 149 150 MAN 960 SYS GDE R1 12/02