Manuals / Gateway / Computer Equipment / Server

Gateway 960 manual Troubleshooting

Models: 960

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Chapter 6: Troubleshooting

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Contents

Page Page 1 Checking Out Your Gateway Server Contents2 Setting Up Your Server 3 Maintaining Your ServerOpening the BIOS Setup utility 4 Installing Components6 Troubleshooting Updating the BIOSBIOS Settings B Safety, Regulatory, and Legal InformationServer Specifications IndexPage Checking Out Your GatewayServer Where drives, ports, jacks, and controls are locatedWhere system board components are located Read this chapter to learnFront Chapter 1 Checking Out Your Gateway ServerFront Hot-swap drives PCI card fanChapter 1 Checking Out Your Gateway Server BackPower connector Rear fan Card retention cover lever Mouse port Keyboard port USB ports Serial port Parallel portSCSI backplane InteriorInterior Card retentionSystem board Left sideChapter 1 Checking Out Your Gateway Server Right side System boardOnline help Getting HelpServer Companion CD Gateway Web siteSetting UpServerYour Read this chapter to learn how to Use your server safelyStart and turn off your server Restart reboot your server Setting up the hardware Chapter 2 Setting Up Your ServerConverting to a rackmount server Protecting from power source problems Protecting from power source problemsSurge protectors Uninterruptible power supplies Line conditionersChapter 2 Setting Up Your Server Starting your server To start the serverStarting your server When the power Understanding the power-on self-testTo select which device your your server boots from indicator isTurning off your server To turn off the serverTurning off your server To restart your server Restarting rebooting your serverTo close unresponsive programs in Windows 2000 Server Chapter 2 Setting Up Your ServerSetting up the operating system Setting up the operating systemChapter 2 Setting Up Your Server Clean your server Prepare for system recovery MaintainingServerYourRead this chapter to learn how to Care for your server Perform system administrationCaring for your server Chapter 3 Maintaining Your ServerMaintenance task Caring for your serverWeekly Protecting your server from viruses Chapter 3 Maintaining Your ServerTo check hard drive space in Windows 2000 Server Managing hard drive spaceChecking hard drive space Managing hard drive spaceTo use Disk Cleanup in Windows 2000 Server Using Disk CleanupChecking the hard drive for errors To check the hard drive for errors in Windows 2000 ServerManaging hard drive space 3 Click the Tools tabDefragmenting the hard drive To defragment a hard drive in Windows 2000 ServerChapter 3 Maintaining Your Server Backing up files Managing hard drive space4 Click Defragment Now Cleaning your server Cleaning the exteriorChapter 3 Maintaining Your Server Cleaning the tape drive Cleaning the keyboardCleaning the screen Cleaning your serverCleaning the mouse To clean your trackball mouseChapter 3 Maintaining Your Server Cleaning your server 5 Replace the mouse ball and lock the retaining ring into placeMouse rollers Creating an emergency repair diskette Preparing for system recoveryCreating startup diskettes To create startup diskettes in Windows 2000 Server2 Double-click the My Computer icon Preparing for system recoveryTo create an emergency repair diskette in Windows 2000 Server 4 Click the Tools tab5 Click Backup Now. The Backup window opens Chapter 3 Maintaining Your ServerTo record your operating system configuration in Windows 2000 Server Keeping a record of system configurationRecording your operating system configuration Recording your BIOS configurationTo set the BIOS security passwords System administrationUsing BIOS security passwords ManageX Event ManagerTo view the event log Monitoring case accessSystem administration OptionInstall programs View server documentation Using your Server Companion CDYou can use your Server Companion CD to Install hardware drivers Chapter 3 Maintaining Your ServerComponentsInstalling Selecting a place to work Preparing to install componentsChapter 4 Installing Components Gathering the tools you needPreventing static electricity discharge Preventing static electricity dischargeOpening the server case To open the server caseChapter 4 Installing Components Opening the server case 5 For more stability, place the server on its sideChapter 4 Installing Components Closing the server case To close the server caseClosing the server case Chapter 4 Installing Components Lock the front cover Reconnect the power cord and all other cablesInstalling drives Installing drivesFollow the instructions in “Opening the server case” on page Installing a media driveTo install a 5.25-inch drive Chapter 4 Installing ComponentsInstalling drives If you are adding a new drive, remove the bay’s 3.5-inch drive adapter. To remove the adapter, press and hold the two locking clips against the adapter, then pull it out of the serverChapter 4 Installing Components Hard drive screws Hard drive screwsInstalling drives 6 Go to StepChapter 4 Installing Components 7 If you are replacing a drive, disconnect the old drive’s cablesInstalling drives 9 Remove the screws that secure the mounting rails to the old drive, then use the screws to attach the rails to the new drive13 Follow the instructions in “Closing the server case” on page Chapter 4 Installing ComponentsInstalling a hard drive To install a hard driveInstalling drives Chapter 4 Installing Components Screw Screw Screw ScrewInstalling drives 7 Close the drive’s release leverInstalling memory Chapter 4 Installing Components2 Follow the instructions in “Opening the server case” on page To install or replace memoryInstalling memory 5 Follow the instructions in “Closing the server case” on pageChapter 4 Installing Components Installing PCI expansion cardsPCI slot DescriptionInstalling PCI expansion cards To replace, add, or reseat a PCI expansion card2 Follow the instructions in “Opening the server case” on page Chapter 4 Installing Components Release lever Card retention coverInstalling PCI expansion cards 8 Push the card retention cover against the expansion cards until the retention cover clicks into place under the release leverFollow the instructions in “Closing the server case” on page Chapter 4 Installing ComponentsSee the card’s documentation for software installation instructions To replace a processor Installing a processorInstalling a processor 3 Follow the instructions in “Opening the server case” on pageChapter 4 Installing Components The heat sink mounting paste may harden over time and hold the heat sink securely to the processor. If removing the heat sink also pulls the processor out of the processor socket, the processor should still be undamaged. Rotate the processor locking lever out of the way and continue with the procedure in StepInstalling a processor Remove the old processorProcessor 1 fan connector Processor 2 fan connector 14 Follow the instructions in “Closing the server case” on pageChapter 4 Installing Components Only one voltage regulator should be installed for each processorInstalling a voltage regulator Replacing the power supply To replace the power supplyChapter 4 Installing Components Replacing the power supply 6 Remove the two screws that secure the power supply tray to the caseChapter 4 Installing Components Reinstall the upper voltage regulator moduleFollow the instructions in “Closing the server case” on page Replacing the SCSI backplane To replace the SCSI backplaneReplacing the SCSI backplane Chapter 4 Installing Components 6 Slide the hot-swap cage out about two inches from the caseReplacing the SCSI backplane 8 Remove the hot-swap cage completely from the serverChapter 4 Installing Components ThumbscrewReplacing the SCSI backplane 10 Slide the backplane up slightly, then lift it away from the hot-swap cage17 Follow the instructions in “Closing the server case” on page Chapter 4 Installing Components15 Reinstall the fan Replacing the system board To replace the system boardReplacing the system board Chapter 4 Installing Components 10 Remove the system board tray’s thumbscrew on the back of the caseSystem board tray thumbscrew Replacing the system board 12 Lift the tray away from the caseReplacing a fan To replace a fanChapter 4 Installing Components Replacing a fan 7 Follow the instructions in “Closing the server case” on page6 Reconnect the fan to the system board 5 Follow the instructions in “Opening the server case” on page Replacing the CMOS batteryTo replace the battery Chapter 4 Installing ComponentsReplacing the CMOS battery BatteryChapter 4 Installing Components Restore any BIOS settings that you wrote down in StepUpdate the BIOS Reset the BIOS settings to their factory defaults Using the BIOS Setup UtilityRead this chapter to learn how to Open the BIOS Setup utility Reset the BIOS passwordsOpening the BIOS Setup utility To open the BIOS Setup utilityChapter 5 Using the BIOS Setup Utility To update the BIOS Updating the BIOSRecovering the BIOS To recover the old BIOSResetting the BIOS To reset the BIOSChapter 5 Using the BIOS Setup Utility Resetting BIOS passwords Resetting the BIOS12 Press F1 to reset the BIOS to factory default settings Chapter 5 Using the BIOS Setup Utility Troubleshooting Read this chapter to learn how to Interpret error messages and codesTroubleshoot Get telephone support and training Safety guidelines Chapter 6 TroubleshootingBad command or file name Error messagesAccess denied Data errorHard disk controller failure - press F1 to try reboot Diskette read failed - press F1 to retry bootError loading operating system Insert bootable media deviceMemory size error Invalid passwordMemory errors were detected while the system started up See “The keyboard does not work” on page 108 for a possible solutionWrite-protect error Non-system disk or disk errorSyntax error Not enough memoryTroubleshooting TroubleshootingFirst steps Battery replacement Beep codesChapter 6 Troubleshooting Troubleshooting Troubleshooting stepsBeeps A PCI expansion card for example, a RAID controller can also issue audible errors by itself, usually consisting of one long tone followed by a series of short tones. For more information on the beep codes issued, check the documentation for that deviceCD drive BIOSThe settings in the BIOS Setup utility are not retained Your server does not recognize a CD or the CD driveYour CD drive tray does not open Cleaning CDsDiskette drive The diskette drive is not recognizedThe diskette drive LED is lit continuously Expansion cardsFile management Your server does not recognize an expansion cardYou receive a “Non-system disk” or “disk error” error message To restore files that were deleted in Windows 2000 ServerYou receive an “Insufficient disk space” error message Hard driveYour server does not recognize a SCSI drive The master boot record is corruptedYour server does not recognize an IDE drive Chapter 6 TroubleshootingTo download the GWScan utility To repair the master boot recordInternet You need to troubleshoot an IDE hard driveThe keyboard does not work Connecting to a Web site takes too longKeyboard A keyboard character keeps repeatingModem telephone dial-up Memory errors were detected during server start upMemory To check the dialing properties in Windows 2000 ServerChapter 6 Troubleshooting Your 56K modem does not connect at 56KThe modem is not recognized by your server Check for line noise scratchy, crackling, or popping sounds. Line noise is a common problem that can cause the modem to connect at a slower rate, abort downloads, or even disconnect. The faster the modem, the less line noise it can tolerate and still work correctlyTo run modem diagnostics in Windows 2000 Server The modem is noisy when it dials and connectsTroubleshooting Monitor To turn down the modem volume in Windows 2000 ServerThe screen resolution is not correct Your server is running but there is no pictureThe text on the display is dim or difficult to read A horizontal line or wire is visible across the monitor screenMouse The mouse does not workWhen you turn on the server, it makes several short beeps PowerYou press the power button, but the server does not turn on PrinterProcessor You receive a “Printer queue is full” error messageYou receive a “Printer is out of paper” error message To make sure that the printer is not set to work offline in WindowsChapter 6 Troubleshooting If you have upgraded your server from one processor to two, you may need to reconfigure your operating system so it recognizes the additional processor. For more information, see your operating system’s documentationBefore calling Gateway Technical Support See “Troubleshooting” on pageTelephone support Telephone supportHow to reach Automated troubleshooting systemService description Telephone supportFor more information Tutoring and trainingTutoring and training Service descriptionChapter 6 Troubleshooting SpecificationsServer A Card sizes Power supply System specificationsCase size Weight Fans Ports Appendix AProcessor System board specificationsSystem board specifications ChipsetTemperature sensors HardwareMonitor Appendix AVariable Environmental specificationsEnvironmental specifications RequirementsVideo specifications Resolution supportMemory map Electronic specificationsElectronic specifications InterruptsDevice PCI interrupt routing in PIC modePCI interrupt routing Interrupt AAdditional specifications Additional specificationsAppendix A BIOS Settings B To view all BIOS settingsBIOS submenu Appendix B BIOS SettingsBIOS menu SettingSetting BIOS menuBIOS submenu ValueBIOS submenu Appendix B BIOS SettingsBIOS menu SettingSafety Regulatory, and C Legal Information Important safety informationSetting up your system Appendix C Safety, Regulatory, and Legal Information Replacement parts and accessoriesCare during use Federal Communications Commission FCC Regulatory compliance statementsUnited States of America Unintentional emitter per FCC Part FCC Part 15 Class A StatementResponsible party FCC declaration of conformityAppendix C Safety, Regulatory, and Legal Information ProductWhen programming or making test calls to emergency numbers Telecommunications per DOC notice CanadaIndustry Canada IC Unintentional emitter per ICES-003 for products fitted with an IC-compliant modemLaser safety statement Trademark Acknowledgments NoticesAll Rights Reserved Appendix C Safety, Regulatory, and Legal InformationIndex NumericsPage see card Page see card Page Page Page A MAN 960 SYS GDE R1 12/02