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1 Checking Out Your Gateway Server
Contents
2 Setting Up Your Server
3 Maintaining Your Server
Opening the BIOS Setup utility
4 Installing Components
6 Troubleshooting
Updating the BIOS
BIOS Settings
B Safety, Regulatory, and Legal Information
Server Specifications
Index
Page
Checking Out Your GatewayServer
Where drives, ports, jacks, and controls are located
Where system board components are located
Read this chapter to learn
Front
Chapter 1 Checking Out Your Gateway Server
Front
Hot-swap drives PCI card fan
Chapter 1 Checking Out Your Gateway Server
Back
Power connector Rear fan Card retention cover lever
Mouse port Keyboard port USB ports Serial port Parallel port
SCSI backplane
Interior
Interior
Card retention
Chapter 1 Checking Out Your Gateway Server
System board
Left side
Right side
System board
Online help
Getting Help
Server Companion CD
Gateway Web site
Start and turn off your server Restart reboot your server
Setting UpServerYour
Read this chapter to learn how to Use your server safely
Converting to a rackmount server
Setting up the hardware
Chapter 2 Setting Up Your Server
Surge protectors
Protecting from power source problems
Protecting from power source problems
Chapter 2 Setting Up Your Server
Uninterruptible power supplies
Line conditioners
Starting your server
Starting your server
To start the server
When the power
Understanding the power-on self-test
To select which device your your server boots from
indicator is
Turning off your server
Turning off your server
To turn off the server
To restart your server
Restarting rebooting your server
To close unresponsive programs in Windows 2000 Server
Chapter 2 Setting Up Your Server
Setting up the operating system
Setting up the operating system
Chapter 2 Setting Up Your Server
Clean your server Prepare for system recovery
MaintainingServerYour
Read this chapter to learn how to Care for your server
Perform system administration
Caring for your server
Chapter 3 Maintaining Your Server
Weekly
Maintenance task
Caring for your server
Protecting your server from viruses
Chapter 3 Maintaining Your Server
To check hard drive space in Windows 2000 Server
Managing hard drive space
Checking hard drive space
Managing hard drive space
To use Disk Cleanup in Windows 2000 Server
Using Disk Cleanup
Checking the hard drive for errors
To check the hard drive for errors in Windows 2000 Server
Managing hard drive space
3 Click the Tools tab
Chapter 3 Maintaining Your Server
Defragmenting the hard drive
To defragment a hard drive in Windows 2000 Server
4 Click Defragment Now
Backing up files
Managing hard drive space
Chapter 3 Maintaining Your Server
Cleaning your server
Cleaning the exterior
Cleaning the tape drive
Cleaning the keyboard
Cleaning the screen
Cleaning your server
Chapter 3 Maintaining Your Server
Cleaning the mouse
To clean your trackball mouse
Mouse rollers
Cleaning your server
5 Replace the mouse ball and lock the retaining ring into place
Creating an emergency repair diskette
Preparing for system recovery
Creating startup diskettes
To create startup diskettes in Windows 2000 Server
2 Double-click the My Computer icon
Preparing for system recovery
To create an emergency repair diskette in Windows 2000 Server
4 Click the Tools tab
5 Click Backup Now. The Backup window opens
Chapter 3 Maintaining Your Server
To record your operating system configuration in Windows 2000 Server
Keeping a record of system configuration
Recording your operating system configuration
Recording your BIOS configuration
To set the BIOS security passwords
System administration
Using BIOS security passwords
ManageX Event Manager
To view the event log
Monitoring case access
System administration
Option
Install programs View server documentation
Using your Server Companion CD
You can use your Server Companion CD to Install hardware drivers
Chapter 3 Maintaining Your Server
ComponentsInstalling
Selecting a place to work
Preparing to install components
Chapter 4 Installing Components
Gathering the tools you need
Preventing static electricity discharge
Preventing static electricity discharge
Chapter 4 Installing Components
Opening the server case
To open the server case
Opening the server case
5 For more stability, place the server on its side
Chapter 4 Installing Components
Closing the server case
Closing the server case
To close the server case
Chapter 4 Installing Components
Lock the front cover Reconnect the power cord and all other cables
Installing drives
Installing drives
Follow the instructions in “Opening the server case” on page
Installing a media drive
To install a 5.25-inch drive
Chapter 4 Installing Components
Installing drives
If you are adding a new drive, remove the bay’s 3.5-inch drive adapter. To remove the adapter, press and hold the two locking clips against the adapter, then pull it out of the server
Chapter 4 Installing Components
Hard drive screws Hard drive screws
Installing drives
6 Go to Step
Chapter 4 Installing Components
7 If you are replacing a drive, disconnect the old drive’s cables
Installing drives
9 Remove the screws that secure the mounting rails to the old drive, then use the screws to attach the rails to the new drive
13 Follow the instructions in “Closing the server case” on page
Chapter 4 Installing Components
Installing drives
Installing a hard drive
To install a hard drive
Chapter 4 Installing Components
Screw Screw Screw Screw
Installing drives
7 Close the drive’s release lever
Installing memory
Chapter 4 Installing Components
2 Follow the instructions in “Opening the server case” on page
To install or replace memory
Installing memory
5 Follow the instructions in “Closing the server case” on page
Chapter 4 Installing Components
Installing PCI expansion cards
PCI slot
Description
2 Follow the instructions in “Opening the server case” on page
Installing PCI expansion cards
To replace, add, or reseat a PCI expansion card
Chapter 4 Installing Components
Release lever Card retention cover
Installing PCI expansion cards
8 Push the card retention cover against the expansion cards until the retention cover clicks into place under the release lever
See the card’s documentation for software installation instructions
Follow the instructions in “Closing the server case” on page
Chapter 4 Installing Components
To replace a processor
Installing a processor
Installing a processor
3 Follow the instructions in “Opening the server case” on page
Chapter 4 Installing Components
The heat sink mounting paste may harden over time and hold the heat sink securely to the processor. If removing the heat sink also pulls the processor out of the processor socket, the processor should still be undamaged. Rotate the processor locking lever out of the way and continue with the procedure in Step
Installing a processor
Remove the old processor
Processor 1 fan connector Processor 2 fan connector
14 Follow the instructions in “Closing the server case” on page
Chapter 4 Installing Components
Only one voltage regulator should be installed for each processor
Installing a voltage regulator
Chapter 4 Installing Components
Replacing the power supply
To replace the power supply
Replacing the power supply
6 Remove the two screws that secure the power supply tray to the case
Follow the instructions in “Closing the server case” on page
Chapter 4 Installing Components
Reinstall the upper voltage regulator module
Replacing the SCSI backplane
Replacing the SCSI backplane
To replace the SCSI backplane
Chapter 4 Installing Components
6 Slide the hot-swap cage out about two inches from the case
Replacing the SCSI backplane
8 Remove the hot-swap cage completely from the server
Chapter 4 Installing Components
Thumbscrew
Replacing the SCSI backplane
10 Slide the backplane up slightly, then lift it away from the hot-swap cage
15 Reinstall the fan
17 Follow the instructions in “Closing the server case” on page
Chapter 4 Installing Components
Replacing the system board
Replacing the system board
To replace the system board
System board tray thumbscrew
Chapter 4 Installing Components
10 Remove the system board tray’s thumbscrew on the back of the case
Replacing the system board
12 Lift the tray away from the case
Chapter 4 Installing Components
Replacing a fan
To replace a fan
6 Reconnect the fan to the system board
Replacing a fan
7 Follow the instructions in “Closing the server case” on page
5 Follow the instructions in “Opening the server case” on page
Replacing the CMOS battery
To replace the battery
Chapter 4 Installing Components
Replacing the CMOS battery
Battery
Chapter 4 Installing Components
Restore any BIOS settings that you wrote down in Step
Update the BIOS Reset the BIOS settings to their factory defaults
Using the BIOS Setup Utility
Read this chapter to learn how to Open the BIOS Setup utility
Reset the BIOS passwords
Chapter 5 Using the BIOS Setup Utility
Opening the BIOS Setup utility
To open the BIOS Setup utility
To update the BIOS
Updating the BIOS
Recovering the BIOS
To recover the old BIOS
Chapter 5 Using the BIOS Setup Utility
Resetting the BIOS
To reset the BIOS
12 Press F1 to reset the BIOS to factory default settings
Resetting BIOS passwords
Resetting the BIOS
Chapter 5 Using the BIOS Setup Utility
Troubleshoot Get telephone support and training
Troubleshooting
Read this chapter to learn how to Interpret error messages and codes
Safety guidelines
Chapter 6 Troubleshooting
Bad command or file name
Error messages
Access denied
Data error
Hard disk controller failure - press F1 to try reboot
Diskette read failed - press F1 to retry boot
Error loading operating system
Insert bootable media device
Memory size error
Invalid password
Memory errors were detected while the system started up
See “The keyboard does not work” on page 108 for a possible solution
Write-protect error
Non-system disk or disk error
Syntax error
Not enough memory
First steps
Troubleshooting
Troubleshooting
Chapter 6 Troubleshooting
Battery replacement
Beep codes
Troubleshooting
Troubleshooting steps
Beeps
A PCI expansion card for example, a RAID controller can also issue audible errors by itself, usually consisting of one long tone followed by a series of short tones. For more information on the beep codes issued, check the documentation for that device
CD drive
BIOS
The settings in the BIOS Setup utility are not retained
Your server does not recognize a CD or the CD drive
Your CD drive tray does not open
Cleaning CDs
Diskette drive
The diskette drive is not recognized
The diskette drive LED is lit continuously
Expansion cards
File management
Your server does not recognize an expansion card
You receive a “Non-system disk” or “disk error” error message
To restore files that were deleted in Windows 2000 Server
You receive an “Insufficient disk space” error message
Hard drive
Your server does not recognize a SCSI drive
The master boot record is corrupted
Your server does not recognize an IDE drive
Chapter 6 Troubleshooting
To download the GWScan utility
To repair the master boot record
Internet
You need to troubleshoot an IDE hard drive
The keyboard does not work
Connecting to a Web site takes too long
Keyboard
A keyboard character keeps repeating
Modem telephone dial-up
Memory errors were detected during server start up
Memory
To check the dialing properties in Windows 2000 Server
Chapter 6 Troubleshooting
Your 56K modem does not connect at 56K
The modem is not recognized by your server
Check for line noise scratchy, crackling, or popping sounds. Line noise is a common problem that can cause the modem to connect at a slower rate, abort downloads, or even disconnect. The faster the modem, the less line noise it can tolerate and still work correctly
Troubleshooting
To run modem diagnostics in Windows 2000 Server
The modem is noisy when it dials and connects
Monitor
To turn down the modem volume in Windows 2000 Server
The screen resolution is not correct
Your server is running but there is no picture
The text on the display is dim or difficult to read
A horizontal line or wire is visible across the monitor screen
Mouse
The mouse does not work
When you turn on the server, it makes several short beeps
Power
You press the power button, but the server does not turn on
Printer
Processor
You receive a “Printer queue is full” error message
You receive a “Printer is out of paper” error message
To make sure that the printer is not set to work offline in Windows
Chapter 6 Troubleshooting
If you have upgraded your server from one processor to two, you may need to reconfigure your operating system so it recognizes the additional processor. For more information, see your operating system’s documentation
Before calling Gateway Technical Support
See “Troubleshooting” on page
Telephone support
Telephone support
How to reach
Automated troubleshooting system
Service description
Telephone support
For more information
Tutoring and training
Tutoring and training
Service description
Chapter 6 Troubleshooting
SpecificationsServer A
Card sizes Power supply
System specifications
Case size Weight Fans Ports
Appendix A
Processor
System board specifications
System board specifications
Chipset
Temperature sensors
Hardware
Monitor
Appendix A
Variable
Environmental specifications
Environmental specifications
Requirements
Video specifications
Resolution support
Memory map
Electronic specifications
Electronic specifications
Interrupts
Device
PCI interrupt routing in PIC mode
PCI interrupt routing
Interrupt A
Additional specifications
Additional specifications
Appendix A
BIOS Settings B
To view all BIOS settings
BIOS submenu
Appendix B BIOS Settings
BIOS menu
Setting
Setting
BIOS menu
BIOS submenu
Value
BIOS submenu
Appendix B BIOS Settings
BIOS menu
Setting
Setting up your system
Safety Regulatory, and C Legal Information
Important safety information
Care during use
Appendix C Safety, Regulatory, and Legal Information
Replacement parts and accessories
Federal Communications Commission FCC
Regulatory compliance statements
United States of America
Unintentional emitter per FCC Part FCC Part 15 Class A Statement
Responsible party
FCC declaration of conformity
Appendix C Safety, Regulatory, and Legal Information
Product
When programming or making test calls to emergency numbers
Telecommunications per DOC notice
Canada
Industry Canada IC Unintentional emitter per ICES-003
for products fitted with an IC-compliant modem
Laser safety statement
Trademark Acknowledgments
Notices
All Rights Reserved
Appendix C Safety, Regulatory, and Legal Information
Index
Numerics
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A MAN 960 SYS GDE R1 12/02
